Systems Specialist

Socket.dev; Oklahoma; On-site; USD 42,000 - 66,000; Full time

Job summary

TransCore is seeking a Systems Support Specialist to provide first-level support for toll hardware and software in Oklahoma City. Responsibilities include monitoring system health, triaging requests to the right groups, and coordinating with technical and operations staff to resolve issues.

The role requires strong problem solving, troubleshooting, and customer service skills, with a focus on accurate data gathering and effective communication. On-site work in Oklahoma City is expected.

Qualifications

• High school diploma or GED required.
• Associates degree in Computer Technology or related field, or two years of equivalent work experience.
• Experience in system/software support and customer service.

Responsibilities

• Track system health trends and monitor overall system performance.
• Triage requests from OTA and assign to the appropriate groups.
• Communicate regularly with technical, applications, and operations staff.
• Create queries to gather data for analysis.
• Triage issues to the proper groups and support field staff.
• Review quality specs and technical design documents and provide feedback.

Skills

Problem solving skills

Troubleshooting

Systems/Software support

Product knowledge

Detail oriented

Communication skills

Customer service skills

Education

High school diploma or GED

Associates degree in Computer Technology or related field

Two years of equivalent work experience

Job description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Systems Support Specialist to join our team in Oklahoma City, Oklahoma.

Summary: The Systems Support Specialist provides first level support for all toll hardware and software by performing the following duties.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Track trending of system and monitor overall system health.
• Organize requests from OTA and Triage to the proper groups to ensure we resolve issues in timely fashion.
• Communicating regularly with technical, applications, and operational staff.
• Create queries to gather specific data for analysis.
• Triage System issue to the proper groups and support field personnel with handling and validation of correction for issues.
• Reviewing quality specifications and technical design documents and provide feedback.

Education:

High school diploma or general education degree (GED) required. Associates degree in Computer Technology or related field or two years of equivalent work experience.

Required Skills & Experience:

• Problem solving skills
• Troubleshooting
• Systems/Software support
• Product knowledge
• Detail oriented
• Communication skills
• Customer service skills

Physical Demands/Work Environment

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand, walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles; outside weather conditions and moving traffic. The noise level in the work environment is usually moderate.

* TransCore complies with federal and state disability laws and provides reasonable accommodation for employees with disabilities.