Systems Support Specialist - IT

Livingston HealthCare; Livingston (MT); Hybrid; USD 52,000 - 60,000; Full time

Benefits offered by this job

Robust Benefits Package

Job summary

Livingston HealthCare in Livingston, Montana is seeking an IS/IT education and staff support specialist responsible for education and training of staff for supported applications, and providing user support on software and hardware.

The role includes on-call duties and a 1.0 FTE schedule (40 hours per week), with compensation of $25.25/hr + DOE and a robust benefits package.

Qualifications

• Education: BS in Information Systems or business field; or, high school diploma and related experience.
• Mastery of Microsoft applications including Microsoft Office Suite, Windows Operating systems and internet.
• Knowledge of TCP/IP network basics: IP addressing, routing, switching.

Responsibilities

• Provides operational user support for staff and departments.
• Delivers education and training for computer hardware, mobile devices, and telephone systems.
• Documents work and maintains system master files; assists in troubleshooting and problem resolution.

Skills

Communication

Technical knowledge

TCP/IP basics

Education

BS in Information Systems or related field

Tools

Microsoft Office

Windows OS

Internet proficiency

Job description

Livingston HealthCare is located in Livingston, Montana. Just 50 milesnorth of Yellowstone National Park, Livingston is nestled between fourmountain ranges and offers exceptional outdoor recreation opportunities.In addition to its blue-ribbon trout fisheries, you can enjoy rafting,kayaking, canoeing, hiking, camping, hunting, skiing and much more. Acommunity of almost 18,000, Livingston hosts a prolific artist community,two live theatres with shows year-round, and western eclectic shoppingin locally owned shops and boutiques.

Livingston HealthCare employees are expected to uphold a certain code ofconduct. These standards are an important part of Livingston HealthCareas they influence the quality of treatment and care our patients receive.Please review our Standards of Excellence .

For more about Livingston and the surrounding area, visit:

Candidates are screened based on qualifications and best fit for the openrole. Positions do remain open until filled; however, interviews cannotbe guaranteed based on the timing and volume of applications.

Provides operational user support, training, customer service and assistance to all departments. Coordinates issue resolution with financial / records systems and clinical software system provider.

Schedule:

• 1.0FTE (40 hours)
• Mon-Fri
• Call Rotation

Compensation:

• $ 25.25/hr + DOE
• Robust Benefits Package

ESSENTIAL FUNCTIONS, DUTIES, AND RESPONSIBILITIES:

• Responsible for the education and training of staff for supported applications.
• Delivers education and training of staff for computer hardware, mobile devices, and telephone system hardware.
• Provides user support on software and hardware questions and problems.
• Assists computer users in resolving problem situations.
• Assists in performing maintenance on computer hardware.
• Provides departmental reports in response to management requests.
• Performs device setup such as for printers, PCs, mobile devices, telephones, etc.
• Interprets I.S. procedures and makes recommendations for revisions.
• Communicates updated information to system users at all levels.
• Manages the accuracy and currency of the system master files.
• Maintains, upgrades, and builds network nodes, infrastructure, connectivity devices, and servers at all levels for both wired and wireless LANs and WAN connectivity.
• Performs troubleshooting, configuring, and maintenance of the IP and analog telephone systems, as well as mobile cellular devices and tablets.
• Documents all work, including I.S. equipment repairs, maintenance and troubleshooting, and telephone system work.

ADDITIONAL RESPONSIBILITIES:

• Responsible for presenting to and teaching groups of people.
• Provides recommendations for strategies and resource allocation needed to meet system-related goals.
• Monitors quality improvement and auditing to insure full compliance with federal and state guidelines.
• Regularly covers the I.S. Help Desk phone and assist users with general I.S. issues.
• Assumes periodic on-call responsibility, providing after-hours and weekend technical support availability.
• Performs other duties as assigned.

QUALIFICATIONS (Required):

• Ability to effectively communicate information to system users at all levels.
• Education: BS degree in Information Systems or business field; or, high school diploma and related experience.
• Mastery of Microsoft applications including Microsoft Office Suite, Windows Operating systems and internet.
• Knowledge of TCP/IP network basic concepts: IP addressing, routing, switching.

ADDITIONAL DESIRABLE QUALIFICATIONS:

• Familiarity with health care financial information systems, (Cerner Revenue Cycle).
• Familiarity with electronic medical records systems (Cerner Millenium preferred).
• Microsoft, Cisco, CompTIA or other industry certifications.