Patient Access Specialist

Livingston HealthCare; Livingston (MT); Hybride; USD 40 000 - 54 000; Plein temps

Avantages offerts par ce poste

Robust Benefits Package

Résumé du poste

Livingston HealthCare invites applications for a Patient Access Clerk. You will greet patients, register them, verify insurance details, and collect co-pays while working within the electronic system. You will schedule appointments and perform reminder calls to ensure timely visits.

You will also triage calls, relay messages to departments, and document patient encounters. Fostering confidentiality and professionalism is essential in this role.

Qualifications

• High school diploma or equivalent.
• Knowledge of Microsoft Office.
• Excellent communication and customer service skills.
• Must treat all information as confidential.

Responsabilités

• Greet, register and collect insurance co‑pay and payments.
• Schedule patient appointments and provide reminder calls.
• Answer, triage, and forward incoming calls and messages.
• Document patient information and updates in the system.
• Maintain confidentiality and professional conduct.

Connaissances

Excellent communication and customer‑f

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

The Patient Access Clerk greets, registers, and collects insurance co-pay and payments for Livingston HealthCare patients. The Patient Access Clerk answers and triages incoming phone calls, as well as delivers messages to departments, clinicians, and providers. The Patient Access Clerk is also responsible for scheduling patient appointments and provides daily appointment reminder calls.

Schedule:

• 1.0FTE (40 hours)
• Mon-Fri
• 8:30a-5:00p

Compensation:

• $20.00/hr +DOE
• Robust Benefits Package

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:

• Registers patients using the electronic computer system, including verifying demographic and insurance information, and organizing encounter and patient label information.
• Schedules appointments timely and makes appointment call back reminders according to policy.
• Collects upfront payment for Livingston HealthCare, including insurance co-pay and time of service payments.
• Communicates messages effectively and productively, using the electronic computer system, to other departments and clinicians, including providers.
• Documents admission, discharge and patient status change information using the electronic computer system.
• Scans Insurance and Medical Record Information into the Electronic Medical Record.
• The flexibility to work in multiple areas throughout the facility.

QUALIFICATIONS (Required):

• High school diploma or equivalent.
• Knowledge of Microsoft office products.
• Excellent communication and customer service skills.
• Must be able to treat all information as confidential.

ADDITIONAL DESIRABLE QUALIFICATIONS:

• One-year customer service experience preferred.
• Knowledge of electronic medical record and payment system.
• Mature personality, acute sense of responsibility and integrity.
• Attention to detail is a must.
• Positive attitude and flexibility during routine work day
• Well-groomed, tactful, professional, patient, pleasant and customer focused.