Systems Implementation & Training Specialist

American Property Management, Inc; Bellevue (WA); On-site; USD 83,000 - 101,000; Full time

Benefits offered by this job

Competitive wages

Diversity & inclusion

Positive work environment

Team-building activities

Training programs and development

Job summary

American Property Management, Inc. is seeking a Training and Development Manager to design and deliver programs across all APM properties, including new hires, leasing, and customer service training.

The role emphasizes establishing standards, ensuring progress, and supporting operational excellence on-site in Bellevue, WA. Qualified candidates will have 5+ years in multifamily property management (last 10 years), 2+ years in training, and a HS diploma or GED; a bachelor's degree is preferred.

Qualifications

• 5+ years of experience in multifamily property management within the last 10 years.
• 2+ years of experience in training and development.
• High School Diploma or GED required; bachelor's degree in related field preferred.

Responsibilities

• Develop and facilitate new hire, leasing, customer service, application, and ongoing employee training programs across all APM properties.
• Conduct monthly staff trainings and monitor progress within the first 90 days.
• Support leasing performance by reinforcing standards and occupancy goals.
• Assist with recruitment, onboarding, and employee development initiatives.
• Oversee system training and documentation, including Grace Hill, Yardi, RealPage, and EliseAI.

Skills

Training & development

Multifamily property management

Communication

Teamwork

Attention to detail

Education

High School Diploma / GED

Bachelor's degree preferred

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

Position Overview

Schedule - Monday through Friday from 7am - 4pm PT - Flexibility to work additional hours may be required to meet company/project needs.

On-Site Requirement: This position requires physical presence at your job location during the scheduled hours. Must be able to reliably commute or be planning to relocate before starting work.

Compensation Package - $92,196 to $92,196 / Year*

Competitive medical, dental, and vision benefits. Employer pays 85% of employee's premium.

401k contribution opportunity with an annual company match.

Paid sick leave accrual equivalent to 1.33 hours for every 30 hours worked (~11 days per year).

Paid vacation starting at three weeks and increasing with tenure.

13 paid holidays, including 2 personal holidays of your choice.

* The above compensation is a range. Offers are made based on a candidate's experience and the geographical location of this position.

What We Offer

• Competitive starting wages (listed above).
• A company-wide commitment to diversity and inclusion.
• A positive work environment where employee's contributions are valued.
• A fun culture with team-building activities and events.
• Comprehensive training programs and development opportunities.

What We're Looking For

• 5+ years of experience required in multifamily property management within the last 10 years.
• 2+ years of experience in training and development required.
• High School Diploma / GED required, bachelor's degree in related field preferred.
• Valid driver's license required.
• Demonstrates exceptional attention to detail and organizational abilities.
• Proficient in effective communication and teamwork.
• Maintains a positive outlook and embraces a collaborative team approach.
• Shows responsibility and takes pride in their work.
• Fluent in English, with strong reading, speaking, and writing skills.
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.

Your Role

• Develop and facilitate new hire, leasing, customer service, application, and ongoing employee training programs across all APM properties.
• Conduct monthly staff, Fair Housing, weekly toolbox, and huddle training sessions while monitoring training progress and completion within the first 90 days.
• Support leasing performance by reinforcing company standards, improving closing ratios, maintaining occupancy goals, and overseeing property shopping results.
• Assist with lease-up and acquisition communities, including employee training, operational support, system setup, and property inspections.
• Support recruitment and retention efforts through job fairs, candidate interviews, and employee development initiatives.
• Administer Grace Hill, including user access, training assignments, compliance tracking, property configurations, and invoice processing.
• Oversee the setup, configuration, and ongoing administration of Yardi, RealPage, and EliseAI, ensuring system accuracy, functionality, and consistency across properties.
• Coordinate new property and employee system onboarding, including user permissions, workflows, integrations, troubleshooting, and vendor communication.
• Monitor system performance, data accuracy, reporting, and platform utilization while identifying opportunities for process improvement and employee training.
• Develop and maintain operational procedures, training materials, and system documentation while collaborating across departments on system enhancements, branding initiatives, and operational improvements.

The responsibilities above are not all-inclusive.

Our Mission & Culture

At American Property Management, "We are committed to being the 'Best Asset Management Company in the West' by setting the industry standard in customer service and honoring our customers who rely on us for continued exemplary service year after year." To f