Systems Support Specialist

United States Courts; Indianapolis (IN); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health/dental/vision

FERS retirement

Group life insurance

Disability insurance

Long-term care

FSAs

Prior government service credit

Paid leave

Job summary

United States Courts is seeking a Systems Support Specialist to provide day-to-day IT support across hardware, software, VDI, MDM, SharePoint, and VOIP. The role includes end-user training, onboarding, and maintaining documentation, with occasional travel and on-call responsibilities.

The ideal candidate will have strong customer service and communication skills, knowledge of Windows, and familiarity with case management systems. U.S. Courts offers extensive federal benefits.

Qualifications

• Two years specialized experience including at least one year equivalent to work at CL26.
• Strong customer service and communication skills.
• Familiarity with Windows and case management systems.
• Experience with Microsoft Office and SharePoint is a plus.

Responsibilities

• Provide day-to-day help desk support and end-user training.
• Log and manage help desk calls and emails; assist with network access.
• Install/configure hardware and software; document procedures.
• Support mobile devices, remote access, and SharePoint usage.
• Perform inventory control and maintain documentation; travel occasionally.
• Assist with managing and troubleshooting courtroom technology; on-call duties.

Skills

Customer service

Communication

Troubleshooting

Teamwork

Education

High school diploma or equivalent

Associate degree in information technology

Tools

Windows OS

SharePoint

Apple iOS/macOS devices

MDM

VDI

Job description

Court Name/Organization Indiana Southern District Court

Overview of the Position The Systems Support Specialist will provide day-to-day support and training to staff in hardware and software programs, VDI, Mobile Device Management, PC’s, mobile devices, printers, scanners, VOIP telephones and SharePoint. The incumbent will be responsible for help desk calls and e-mails, logging computer problems, and assisting with network access. Duties include, but are not limited to, the following: assist with creating user accounts; provide end-user training; install or assist in installation of upgrades for new or revised off-the-shelf/desktop releases; set up, configure, install, and document hardware and software; provide support for mobile computing devices and remote access; perform inventory control duties; provide cabling support; prepare and maintain documentation and standard operating procedures and checklists for end users and other IT staff; install programs for local needs and train personnel in their use. Assist with managing and troubleshooting courtroom technology. Responsibilities also include occasional travel and on-call.

Applicant must be a U.S. Citizen or eligible to work in the United States. For placement at CL-27, applicants must have a minimum of two years specialized experience including at least one year equivalent to work at CL26. Specialized experience is progressively responsible experience that is in, or closely related to, the work of the position, that has provided the particular knowledge, skills, and abilities to successfully perform the duties of the position. Experience should demonstrate excellent customer service and communication skills. Candidates must also be familiar with the latest available electronic technology and hardware and software programs, have a working knowledge of telephone and wireless systems, have knowledge of computer processes and capabilities, including a general understanding of case management systems, and be able to perform software and hardware maintenance and troubleshooting. Required qualifications include knowledge of maintenance and upgrades, and knowledge of PC's, Windows programs installation. Preferred qualifications include experience with Microsoft Operating Systems and applications. Experience managing and configuring Apple devices including iPhones, iPads, and MacBooks. Applicants must have a high school diploma or equivalent, and preferably an associate degree in an information technology field. Knowledge or Certification in the following is a plus: Microsoft Certified Professional; Microsoft Certified System Administrator; Microsoft Certified Systems Engineer, SharePoint, and Microsoft Office Applications.

Employee Benefits

The U.S. Courts offer benefits to full-time employees which include:

• Participation in the federal health, dental and vision programs of the employee's choice
• Participation in the Federal Employees Retirement System (FERS), including the Thrift Savings Plan – similar to a 401(k)
• Participation in a group life insurance program
• Participation in a group long-term disability insurance program
• Participation in a long-term care insurance program
• Participation in a flexible spending account for medical and/or dependent care expenses on a pre-tax basis
• Credit for prior government service
• Paid annual and sick leave and applicable paid holidays

The U.S. Courts are part of the Federal Judiciary. As such, most employees fall under the Court Personnel System (CPS) as opposed to the General Schedule (GS) for federal employees of the Executive Branch. Although comparable to civil service in salary, leave, and insurance benefits, employees of the U.S. Courts have excepted service appointments. They are at-will employees appointed by the Court Unit Executive and can be terminated with or without cause by the Court. The incumbent selected for this vacancy will receive on-the-job training. The District Court reserves the right to modify the conditions of this job announcement by withdrawing or filling more than one position described herein. The final candidate will be subject to a background check or investigation, and periodic re-investigations, if applicable, with retention contingent upon a favorable suitability determination. The Federal Financial Reform Act of 1994 mandates that net salary payments be transferred electronically by direct deposit.

Candidates must possess excellent communication and interpersonal skills, maturity, and judgment. Strong troubleshooting ability and attention to detail is critical. Being a team player and being flexible in a changing environment are essential characteristics. Applicant must be able to communicate effectively with all levels of end users.

The federal Judiciary is an Equal Employment Opportunity employer.