Systems Support Specialist

Port Of Corpus Christi Authority; Corpus Christi (TX); On-site; USD 48,000 - 63,000; Full time

Job summary

Port Corpus Christi Authority (PCCA) is seeking a dynamic IT professional to support our staff, provisioning, configuring, operating, and maintaining systems hardware and software. This role emphasizes incident resolution, AD management, policy support, and proactive problem solving to keep our IT environment reliable.

The candidate will train end-users, document best practices, and work closely with the IT Operations Supervisor to ensure smooth daily operations.

Qualifications

• Minimum five years with Active Directory, Windows OS, Office, remote client access utilities, WAN, LAN, wireless communications, VPN
• Proven experience with Desktop administration and SQL database systems and the ability to operate standard office equipment
• Strong analytical, organizational, and customer service skills

Responsibilities

• Resolve Level 1/Level 2 incidents and fulfill service requests with strong customer service
• Escalate incidents to IT operations per established procedures
• Maintain Active Directory account management during onboarding/offboarding
• Support, modify, and troubleshoot Group Policy Objects
• Install new software releases and hardware upgrades
• Document best practices and IT processes
• Provide guidance and training to staff on systems

Skills

Active Directory

Windows OS

Office Suite

Remote access utilities

WAN

LAN

VPN

SQL databases

Desktop administration

Troubleshooting

Education

High school diploma or equivalent

Bachelor's degree in technical major preferred

A+ certification preferred

Security+ certification preferred

TWIC credential obtainable during employment

Valid driver's license

Tools

None listed

Job description

Hiring Range: $47,840.00 - $63,030.24/Year. It is anticipated the hiring rate offered will be +/- the midpoint range depending on qualifications.

Port Corpus Christi Authority (PCCA) is currently seeking a dynamic professional to join our team! This position will be responsible for supporting PCCA staff and provisioning, installing, configuring, operating, and maintaining systems hardware/software and related infrastructure. Systems Support Specialist functions contain all PCCA computer systems, policies, and procedures while providing support to the IT Operations Supervisor.

ESSENTIAL FUNCTIONS

• Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service
• Escalates incidents to the appropriate IT operations resources in accordance with established procedures
• Supports and maintains Active Directory account management through the onboarding & offboarding employee lifecycles
• Supports, modifies, and troubleshoots Group Policy Objects
• Assigns permissions to file shares and objects within Active Directory
• Maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures
• Provides guidance and work leadership to staff members
• Pro-actively troubleshoots potential problems and resolves
• Maintains document repository of fixes, installation procedures, technical tips, and other office technology processes
• Trains end-users on the use of systems as it pertains to their job
• Installs new software releases and installs new hardware when upgrades are required
• Documents best practices and technical documentation
• Identifies methods, solutions, and project leadership to provide a high level of service to customers
• Tracks and maintains IT assets (logical and physical) in accordance with IT operations policies and procedures
• Performs related duties as assigned
• Drives vehicle as necessary to complete assigned tasks and works required hours/shifts necessary to fulfill facility objectives
• CPR certified or the ability to become CPR certified within the first year of employment
• Tier 2 status designation

CANDIDATE PROFILE

The preferred candidate for this position should be an organized, thorough, and disciplined individual with a focus on maintaining optimal integrity in support of the PCCA. They must possess the following:

EDUCATION & CREDENTIALS

• High school diploma or equivalent
• Minimum two years formal education from an accredited college or university (Bachelor's degree in a technical major, such as Computer Science or Engineering) preferred
• A+, Security+ certification preferred
• Ability to obtain and maintain a Transportation Worker Identification Credential (TWIC) during course of employment
• Valid driver's license

EXPERIENCE & JOB KNOWLEDGE

• A minimum of five years with Active Directory, Windows OS, Office, remote client access utilities, WAN, LAN, wireless communications, VPN
• Proven experience with Desktop administration and SQL database systems and the ability to operate standard office equipment

TECHNICAL SKILLS

• Ability to fit well within an energetic and dedicated team and to effectively train end users on applications
• Ability to define issues, perform research, evaluate alternatives and develop successful conclusions and recommendations
• Effective collaboration, partnership and problem-solving skills and a history of creating effective working relationships
• Excellent interpersonal communication skills both verbal and written utilizing correct English including spelling, grammar and punctuation
• Ability to work well within deadlines, set priorities, take initiative, exercise sound independent judgment, handle multiple projects and ever-changing priorities
• Strong analytical and organizational skills, with solid customer service orientation
• Detail-oriented team member and self-starter capable of independent work and creative teamwork
• Proficiency with personal computers, including word processing and spreadsheet applications; Understanding of basic functions of video systems, microwave communications, radio communications, radar systems, and automatic identification systems
• Proficiency in MS Office, including Word and Excel, Outlook and other related applications
• Ability to understand, interpret, and apply all PCCA policies, promotes and adheres to the SEAPORT values, state/federal laws
• Maintain good employee relations and encourages and fosters a helpful environment where teamwork prevails. Assists senior management and office staff where appropriate

ESSENTIAL PHYSICAL JOB FUNCTIONS

• Ability to perform essential job functions, including but not limited to frequent standing, walking, sitting, speaking or hearing, typing and occasional reaching, stooping, kneeling, lifting and/or moving up to 50 pounds with or without reasonable accommodation
• Must be able to walk and stand on level and/or inclined, climb stairs, ramps, ladders and work stands. Must be able to crouch, crawl, grasp/handle objects, use finger dexterity, bend elbow/knee and reach above/below shoulders
• Ability to work in a general office environment, and on a work site with exposure to adverse weather conditions, fumes and /or air particulates, working in high precarious places, risk of electrical shock and moving mechanical parts, moderate noise levels and working at heights, ability to wear personnel protective equipment, including hard hat, steel toed footwear, eye and hearing protection when performing work functions
• Ability to operate mechanical and electrical equipment and light-weight highway vehicles and standard office equipment and to work the requisite hours to fulfill position objectives, including evenings and/or weekends, as needed

If you are selected for a position with PCCA, your employment will be contingent upon submission to and successful completion of a drug test and alcohol screening as well as a verification of information and qualifications provided during the selection process.

As part of our dedication to the diversity of our workforce, PCCA is committed to Equal Employment Opportunity. Applicants will receive consideration for employment without regard for race, color, gender, religion, national origin, disability, veteran status, military status, age, marital status, sexual orientation, gender identity, genetic information or any other protected group status.