Techline Support Specialist

EPITEC; Stanfield (OR); Hybrid; USD 55,000 - 75,000; Full time

Job summary

A leading automotive support service is seeking a Techline Support Specialist to assist dealership technicians with technical guidance. This role involves providing help desk support, documenting cases, and collaborating across teams to ensure high-quality service. Candidates should have an AA degree (preferred), ASE Master Technician certification, and over three years of automotive repair experience. The job offers a hybrid work arrangement after the first year, focusing on effective customer support and communication.

Qualifications

• ASE Master Technician certification (or equivalent) is highly preferred.
• 3+ years of hands-on automotive repair and diagnostics experience.
• 1+ year in a technical support or diagnostic role.

Responsibilities

• Provide help desk technical assistance and direction to dealership service technicians.
• Deliver support consistent with brand values and profitability.
• Document all cases and search the database for similar matches.
• Analyze decisions from the customer’s viewpoint.
• Collaborate across functions to complete reporting requirements.

Skills

Technical assistance

Troubleshooting

Communication skills

Interpersonal skills

Customer-focused mindset

Education

AA degree in a relevant field

Tools

MS Word

Excel

Case management systems

Job description

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Position

ASE Master Tech – Techline Support Specialist 1

Location: Stansfield, AZ

Job Schedule: Full-Time

Work Arrangement: Year 1: In‑office 4 days/week, virtual on Fridays
After Year 1: In‑office 3 days/week, remote 2 days/week

Epitec is seeking a Techline Support Specialist to join our client, a leader in the automotive industry, on a direct‑hire basis in Stansfield, AZ.

A Day in the Life

• Provide help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service, or repair.
• Deliver support consistent with brand values, profitability, and cost‑reduction goals.
• Document all cases with required information; search database for similar matches; update and close reports.
• Analyze decisions from the customer’s viewpoint and recommend actions with customer needs and values in mind.
• Provide feedback from dealership technicians regarding countermeasure procedures to internal departments.
• Collaborate across functions, regions, and affiliates to complete reporting requirements.
• Perform other related duties as necessary.
• Ability to work onsite at the Field Quality Center.

What We’re Looking For

Education Requirements

• AA degree preferred. Equivalent related college or technical courses, seminars, and in‑house classroom training considered.

Experience

• ASE Master Technician certification (or equivalent) highly preferred.
• 3+ years of hands‑on automotive repair and diagnostics experience.
• 1+ year in a technical support or diagnostic role.

Technical Knowledge

• Strong understanding of vehicle systems, service manuals, and diagnostic tools.
• Ability to troubleshoot complex issues and guide others through repairs.

Soft Skills

• Excellent communication skills (phone, email, chat).
• Strong interpersonal skills for effective collaboration.
• Customer‑focused mindset with attention to brand reputation.

Computer Skills

• Proficient in MS Word, Excel, and case management systems.
• Ability to type at least 30 WPM.

Additional Details

• Sponsorship: Not available