Systems Support Lead

Accurate Personnel LLC; Ruther Glen (VA); On-site; USD 28,929 - 39,950; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Job summary

Accurate Personnel LLC is seeking a Systems Support Lead for our operations in Ruther Glen, Virginia. This role will oversee and advance IT systems supporting warehouse operations, including Windows servers, AD, and network infrastructure.

You will provide high-level technical support for warehouse hardware such as AGVs, RF devices, printers, and phones while ensuring security and business continuity. The ideal candidate has 4+ years in systems support, strong troubleshooting skills, and the

Qualifications

• 4+ years of systems support experience with Windows servers, Active Directory, and Microsoft Office.

Responsibilities

• Install, configure, and maintain Windows workstations, servers, handheld devices, and network equipment.
• Provide advanced technical support for warehouse systems, AGVs, RF devices, printers, and phones.
• Manage user accounts, software installations, system upgrades, and site licenses.
• Troubleshoot network, system, and application issues to minimize operational downtime.
• Develop IT documentation, SOPs, training materials, and maintenance procedures.
• Communicate technical issues, recommend solutions, and implement preventive measures.
• Maintain system security, document resolutions, and support business continuity planning.
• Assist with disaster recovery, system failover, and other IT projects as assigned.
• Travel as needed to support business operations.

Skills

Windows servers

Active Directory

Microsoft Office

Network infrastructure

Linux

SQL

Virtualization

Disaster recovery

Warehouse IT

AGV experience

Tools

Networking hardware

Windows environments

Job description

HIRING IMMEDIATELY: SYSTEMS SUPPORT LEAD IN RUTHER GLEN, VA

Accurate Personnel is hiring immediately for a Systems Support Lead to join our team in Ruther Glen, Virginia. This individual will be responsible for supporting and maintaining warehouse IT systems, network infrastructure, and hardware while providing advanced technical support to ensure smooth daily operations. The ideal candidate will have experience with Windows systems, network technologies, and warehouse IT environments, along with strong analytical and problem-solving skills.

Pay, Schedule, and Location

• $25.24/hour
• Excellent benefits package, including medical, dental, and vision
• Schedule TBD
• Located in Ruther Glen, Virginia

Duties and Responsibilities

• Install, configure, and maintain Windows workstations, servers, handheld devices, and network equipment.
• Provide advanced technical support for warehouse systems, AGVs, RF devices, printers, and phones.
• Manage user accounts, software installations, system upgrades, and site licenses.
• Troubleshoot network, system, and application issues to minimize operational downtime.
• Develop IT documentation, SOPs, training materials, and maintenance procedures.
• Communicate technical issues, recommend solutions, and implement preventive measures.
• Maintain system security, document resolutions, and support business continuity planning.
• Assist with disaster recovery, system failover, and other IT projects as assigned.
• Travel as needed to support business operations.

Requirements and Qualifications

• 4+ years of systems support experience with Windows servers, Active Directory, and Microsoft Office.
• Experience with network infrastructure, including switches, routers, and wireless technologies.
• Strong analytical, troubleshooting, organizational, and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Knowledge of Linux, SQL, virtualization, or disaster recovery is a plus.
• Warehouse IT, logistics, and AGV experience preferred.
• Ability to lift up to 50 pounds and work in a warehouse/distribution environment.
• Availability to work weekends, holidays, and travel as business needs require.

(Salary range based on experience)

Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

(RICHB)