System Support Supervisor

Accurate Personnel

Ruther Glen (VA)

On-site

USD 47,500 - 52,000

Full time

14 days+

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Job summary

A leading staffing agency is seeking a Systems Support Supervisor in Ruther Glen, VA. This full-time role involves providing supervisory support for all IT and internal systems within warehouse operations. Responsibilities include leading regional support teams, managing network security, overseeing telephone systems, and preparing IT reports. Ideal candidates will possess advanced communication skills and experience with complex troubleshooting. Competitive annual salary with added annual bonus.

Qualifications

Experience managing network security measures.
Proficient in LAN administration and WMS/TMS systems.
Overseeing help desk operations and resolving escalated IT issues.

Responsibilities

Serve as a team leader for regional system support teams.
Assist in planning and implementing changes to the local IT infrastructure.
Manage and upgrade the company’s telephone systems.
Oversee troubleshooting and disaster recovery processes.
Prepare daily, weekly, and monthly IT reports.

Skills

SQL

VM server setup

Advanced computer networking

Troubleshooting complex technical issues

Communication skills

Job description

Base pay range: $47,500.00/yr - $52,000.00/yr

Additional compensation types: Annual Bonus

Job Title: Systems Support Supervisor

Reports to: Systems Support Group Manager

FLSA Status: Exempt

Note: This operation runs 24/7, and individual schedules are determined by volume and client needs. Weekend availability is required and the facility is only closed three days each year.

Job Purpose:

To provide supervisory, operational, and hands‑on support for all IT, telephony, and internal systems within the warehouse and distribution operations.

Essential Duties and Responsibilities:

Serve as a team leader for regional system support teams, guiding and directing efforts to maintain and enhance warehouse and transportation systems.
Receive direction from corporate IT, Networks, Desktop, and Security teams regarding IT standards, policies, and procedures.
Travel as needed to support projects, installations, and operational requirements.

Networking:

Assist in planning and implementing changes to the local IT infrastructure.
Ensure network security measures align with corporate standards.
Oversee administration and maintenance of LAN and IT infrastructure, providing guidance to support personnel.

Telephony:

Manage and upgrade the company’s telephone systems at local and regional levels.
Oversee phone system configurations, routing, and seating assignments.
Maintain computer stations and software used for training programs.
Provide support for system labs and troubleshooting as needed.

Internal Systems:

Oversee troubleshooting, backups, archiving, and disaster recovery processes.
Support implementation of internal systems projects as needed.

Business Continuity & Disaster Recovery:

Utilize knowledge of SQL, VM server setup, and failover procedures to ensure minimal operational impact.
Document business continuity plans and conduct regular testing and training.
Respond quickly under pressure to system outages or operational disruptions.

Help Desk Administration:

Supervise help desk operations at regional and local levels.
Address escalated IT issues and provide timely resolutions.
Manage tracking software and interface with staff to resolve system‑related concerns.

Asset Management:

Maintain vendor relationships and manage procurement of hardware, software, and IT supplies.
Ensure company IT assets are properly maintained and accounted for.

Reporting & Compliance:

Prepare daily, weekly, and monthly IT and systems reports for management.
Ensure safety, sanitation, and compliance standards are upheld in all technology areas.
Strong communication skills with the ability to work independently and manage multiple warehouse technology programs.
Advanced knowledge of computer networking, warehouse management systems (WMS), transportation management systems (TMS), and LAN administration.
Experience with logistics systems, EDI, and troubleshooting complex technical issues.

Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Seniority level