Systems Support Engineer: UAT & Development Reliability

DRW; Chicago (IL); On-site; USD 115,000 - 175,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with employer match

Disability insurance

Life insurance

HSA/FSA

Job summary

DRW in Chicago is seeking a Systems Support Engineer to ensure stability of non-production environments and align them with production for reliable releases.

You will work with development, QA, release management and production operations to reduce outages, implement monitoring and incident response, and support high-quality deployments across AWS, Kubernetes, Docker, Splunk, Prometheus and Grafana.

Qualifications

• Bachelor’s degree in computer science, engineering, or related STEM field.
• 2+ years of experience managing and troubleshooting Linux-based environments.
• Experience with incident response and root cause analysis.
• Prior experience supporting electronic trading systems preferred; ability to coordinate priorities under time pressure.
• Competence in a broad range of technologies including cloud platforms, containerization, monitoring/alerting systems, and distributed messaging (AWS, Kubernetes, Docker, Splunk, Prometheus, Grafana, RabbitMQ).
• Exposure to AI coding assistants and agentic tools (Claude Code, Codex).

Responsibilities

• Increase parity between lower and production environments by standardizing tooling, infrastructure and configurations.
• Implement monitoring, alerting and incident response for UAT and Development to reduce downtime.
• Track and report on environment performance, including outage metrics.
• Collaborate with production operations and development teams to share best practices.
• Ensure the status and stability of lower environments to deliver operational excellence.

Skills

Linux troubleshooting

Network fundamentals

Incident response

Trading systems support

Cloud platforms

Kubernetes

Docker

Monitoring/alerting

RabbitMQ

Prometheus/Grafana

AI coding assistants

Education

Bachelor’s degree in computer science, engineering, or related STEM field

Tools

AWS

Splunk

Prometheus

Grafana

Job description

DRW in Chicago is seeking a Systems Support Engineer to ensure stability of non-production environments and align them with production for reliable releases.

You will work with development, QA, release management and production operations to reduce outages, implement monitoring and incident response, and support high-quality deployments across AWS, Kubernetes, Docker, Splunk, Prometheus and Grafana.