Systems Support Engineer (UAT & Development)

DRW Holdings, LLC; Chicago (IL); On-site; USD 115,000 - 175,000; Full time

Job summary

DRW Holdings, LLC is hiring a Systems Support Engineer to ensure stability, reliability and parity between non-production and production environments. You will collaborate with development, QA, release management and production operations to deliver high-quality releases and prevent outages.

You will work in a fast-paced environment where uptime is mission-critical, applying best practices across cloud platforms, containers and monitoring tools, and leveraging AI-assisted tooling to accelerate

Qualifications

• Bachelor’s degree in computer science, engineering, or related STEM field.
• 2+ years of experience managing and troubleshooting Linux-based systems.
• Knowledge of network communications, including multicast networking.
• Experience applying operational best practices in Dev and UAT settings.
• Experience with incident response and root cause analysis.
• Prior experience supporting electronic trading systems preferred; ability to coordinate multiple priorities under time pressure.
• Excellent written and verbal stakeholder communication skills.

Responsibilities

• Increase parity between lower and production environments by standardizing tooling and configurations.
• Implement monitoring, alerting and incident response for UAT and Development; reduce downtime.
• Track and report on environment performance, including outage metrics and improvements.
• Collaborate with production operations and development teams to share best practices and ensure consistent operations.
• Ensure the status and stability of lower environments to deliver operational excellence.

Skills

Linux administration

Incident response

Monitoring and alerting

Stakeholder communication

Distributed systems

Education

Bachelor’s degree in computer science, engineering, or related STEM field

Tools

AWS

Kubernetes

Docker

Splunk

Prometheus

Grafana

RabbitMQ

Claude Code

Codex

Job description

Job Location Chicago

Employment type Regular

Department Technology

Targeted Start Date Immediate

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

As a Systems Support Engineer, you will help ensure the stability, reliability and production parity of non-production environments. You will work closely with development, QA, release management and production operations teams to make sure these environments match production closely, stay available and support high-quality releases.

You will help reduce outages, and build systems and processes that engineers, testers and stakeholders can trust while contributing to a collaborative culture.

• Bachelor’s degree in computer science, engineering, or related STEM field
• 2+ years of experience managing and troubleshooting Linux-based Demonstrated knowledge of network communications, including use of multicast networking Experience applying operational best practices in Dev and UAT settings
• Experience with incident response and root cause analysis
• Prior experience supporting electronic trading systems preferred. Ability to coordinate multiple priorities under time pressure Excellent written and verbal stakeholder communication skills
• Competence in a broad range of technologies, spanning cloud platforms, containerization, monitoring/alerting systems, and distributed messaging platforms (e.g., AWS, Kubernetes, Docker, Splunk, Prometheus, Grafana, RabbitMQ)
• Exposure to AI coding assistants and agentic tools (e.g., Claude Code, Codex), including hands-on experience using them to automate operational tasks or accelerate development and troubleshooting

What You’ll Be Working On

• Increasing and maintaining parity between lower and production environments by standardizing tooling, infrastructure and configurations
• Implementing monitoring, alerting and incident response for UAT and Development Reducing environment downtime and improving reliability during testing
• Tracking and reporting on environment performance, including outage metrics and improvements delivered
• Collaborating with production operations and development teams to share best practices and ensure consistent operations
• Ensuring the status and stability of lower environments to deliver operational excellence

What we Value:

• Intent over Instruction: We set goals; you determine the best way to achieve them
• Reliability & Accountability: You own your domain and follow through on commitments
• Continuous Improvement: You’re always looking for ways to align, monitor, and optimize environments
• Collaboration: You build strong partnerships across teams and disciplines

About You:

• You enjoy diagnosing problems and thinking creatively about solutions
• You enjoy hands-on operational problem-solving and are curious about the bigger picture
• You thrive in fast-moving delivery pipelines where uptime and stability are mission-critical
• You are enthusiastic and keen to learn; you learn by doing and feel comfortable diving into unfamiliar technology

The annual base salary range for this position is $115,000 to $175,000 depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.

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