Systems Support Engineer: UAT & Dev Environments

DRW Holdings, LLC; Chicago (IL); On-site; USD 115,000 - 175,000; Full time

Job summary

DRW Holdings, LLC is hiring a Systems Support Engineer to ensure stability, reliability and parity between non-production and production environments. You will collaborate with development, QA, release management and production operations to deliver high-quality releases and prevent outages.

You will work in a fast-paced environment where uptime is mission-critical, applying best practices across cloud platforms, containers and monitoring tools, and leveraging AI-assisted tooling to accelerate

Qualifications

• Bachelor’s degree in computer science, engineering, or related STEM field.
• 2+ years of experience managing and troubleshooting Linux-based systems.
• Knowledge of network communications, including multicast networking.
• Experience applying operational best practices in Dev and UAT settings.
• Experience with incident response and root cause analysis.
• Prior experience supporting electronic trading systems preferred; ability to coordinate multiple priorities under time pressure.
• Excellent written and verbal stakeholder communication skills.

Responsibilities

• Increase parity between lower and production environments by standardizing tooling and configurations.
• Implement monitoring, alerting and incident response for UAT and Development; reduce downtime.
• Track and report on environment performance, including outage metrics and improvements.
• Collaborate with production operations and development teams to share best practices and ensure consistent operations.
• Ensure the status and stability of lower environments to deliver operational excellence.

Skills

Linux administration

Incident response

Monitoring and alerting

Stakeholder communication

Distributed systems

Education

Bachelor’s degree in computer science, engineering, or related STEM field

Tools

AWS

Kubernetes

Docker

Splunk

Prometheus

Grafana

RabbitMQ

Claude Code

Codex

Job description

DRW Holdings, LLC is hiring a Systems Support Engineer to ensure stability, reliability and parity between non-production and production environments. You will collaborate with development, QA, release management and production operations to deliver high-quality releases and prevent outages.

You will work in a fast-paced environment where uptime is mission-critical, applying best practices across cloud platforms, containers and monitoring tools, and leveraging AI-assisted tooling to accelerate