Systems Support Engineer — Hybrid IT & Cloud Support

Ventucom LLC; Rockville (MD); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Respectful and flexible work culture

Opportunities for professional growth

Impactful work supporting meaningful organizations

Job summary

Ventucom LLC seeks an experienced Systems Support Engineer to join our team in Rockville, MD. In this role, you will provide technical support across various environments, ensuring optimal uptime and performance.

The ideal candidate will have 3-5 years of IT support experience, with strong skills in Windows, macOS, and cloud services like Office 365. This position offers opportunities for growth and collaboration with skilled engineers.

Qualifications

• 3–5 years of experience in IT support or helpdesk roles.
• Strong familiarity with cloud services and remote work tools.
• Ability to troubleshoot methodically.

Responsibilities

• Provide technical support across Windows and macOS environments.
• Troubleshoot hardware, software, and network issues.
• Support cloud-based systems such as Office 365 and Zoom.

Skills

IT support experience

Windows desktop/server familiarity

macOS expertise

Networking concepts (IP, DNS, DHCP)

Experience with SaaS apps

Customer service skills

Organizational skills

Job description

Ventucom LLC seeks an experienced Systems Support Engineer to join our team in Rockville, MD. In this role, you will provide technical support across various environments, ensuring optimal uptime and performance.

The ideal candidate will have 3-5 years of IT support experience, with strong skills in Windows, macOS, and cloud services like Office 365. This position offers opportunities for growth and collaboration with skilled engineers.