Systems Support & Automation Engineer

Kforce Inc; Richardson (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Kforce Inc. is seeking a Systems Support Analyst in Richardson, TX to support, maintain, and enhance a company’s technology environment. You will resolve complex issues, improve system performance, strengthen security practices, and streamline IT operations.

Responsibilities include troubleshooting hardware/software, applying security patches, and driving automation to reduce manual tasks while collaborating with internal teams for business objectives.

Qualifications

• Experience evaluating business and technical requirements and designing solutions across end-user devices, servers, applications, and network environments
• Strong scripting and automation skills, preferably with PowerShell or similar technologies; Experience using remote management and deployment solutions for software packaging, application deployment, system imaging, and configuration management
• Knowledge of vulnerability management, patching, endpoint security, security remediation, and compliance practices; Ability to identify and address security risks across an enterprise IT environment
• Strong ability to diagnose and resolve complex hardware, software, application, network, and operational issues, including identifying root causes and implementing long-term solutions
• Hands-on experience supporting Windows-based enterprise environments, directory services, productivity platforms, multi-factor authentication, VPN technologies, and endpoint management tools
• Experience administering or supporting help desk/service management platforms, including reporting, ticket workflows, and service-level tracking
• Familiarity with business phone systems, mobile communications, user administration, and call routing/configuration
• Ability to independently support and lead technical initiatives involving system upgrades, migrations, infrastructure improvements, security enhancements, and process efficiencies
• Strong written and verbal communication skills with the ability to translate technical concepts for non-technical stakeholders and senior leadership; Must be comfortable managing multiple priorities, projects, and technical issues simultaneously

Responsibilities

• Troubleshoot and resolve advanced hardware, software, system, and infrastructure issues
• Serve as an escalation resource for technical support teams
• Support the configuration, maintenance, and improvement of enterprise systems and applications
• Develop scripts, automation, and deployment processes to improve efficiency and reduce manual tasks
• Assist with system security, vulnerability remediation, patching, and other security-related initiatives
• Identify recurring technical issues and implement long-term solutions
• Participate in IT projects, system upgrades, implementations, and infrastructure improvements
• Recommend improvements to enhance system reliability, security, and overall performance
• Partner with internal teams and stakeholders to support technology needs and business objectives

Skills

Systems Analysis & Design

Scripting & Automation

Information Security

Advanced Troubleshooting

Systems Administration

IT Service Management

Telecommunications

Project Execution

Communication & Organization

Tools

PowerShell

Job description

Kforce Inc. is seeking a Systems Support Analyst in Richardson, TX to support, maintain, and enhance a company’s technology environment. You will resolve complex issues, improve system performance, strengthen security practices, and streamline IT operations.

Responsibilities include troubleshooting hardware/software, applying security patches, and driving automation to reduce manual tasks while collaborating with internal teams for business objectives.