Production Support Engineer

K&K Global Talent Solutions INC.; Plano (TX); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A consulting firm in IT services is seeking a Production Support Engineer in Plano, TX. Responsibilities include supporting applications, monitoring AutoSys jobs, and coordinating changes across teams. The ideal candidate should have over 5 years of IT experience in production support and strong skills in Autosys, Oracle SQL, and Unix/Linux. This role is full-time with a hybrid work model, requiring excellent communication and problem-solving skills.

Qualifications

• 5+ years of IT experience in production support.
• Ability to analyze and identify root cause of issues.

Responsibilities

• Provide support for the Flagscape and child applications.
• Monitor production AutoSys jobs and resolve issues.
• Coordinate changes across multiple teams.
• Document application support processes.

Skills

Production support experience

Knowledge of Autosys

Oracle/SQL

Unix/Linux

Scripting

Splunk

Ansible Deployment

Excellent communication skills

Problem solving skills

Job description

Direct message the job poster from K&K Global Talent Solutions INC.

Location: Plano TX (Hybrid 3 days in office and 2 days remote)

Interview Mode: 1 Webex int and then possible in person or final Webex interview and decision.

Responsibilities

• Provide support for the Flagscape and child applications within the Corporate Function Chief Administrative Office Client Portfolio
• Monitor and support of production AutoSys jobs / schedules, troubleshooting, and resolution of production issues
• Coordinate production changes across multiple teams including infrastructure and information security, as well as our development and business partners
• Oversee day-to-day operations keeping the systems stable and healthy
• Perform hands‑on triage and troubleshooting of issues, issue reporting, and incident management
• Resolve incidents based on customer defined SLA's
• Support production release activities
• Perform business continuity and disaster recovery activities
• Create and troubleshoot AutoSys scripts/jobs
• Work closely with developers and support various configuration and log management
• Document application support processes and procedures

Requirements

• 5+ years of IT experience in production support
• Knowledge of Autosys, Aspera, Oracle/SQL, Unix/Linux, Scripting, Splunk, Ansible Deployment
• Ability to analyze and identify root cause of issues and manage problem resolution
• Excellent verbal and written communication skills
• Ability to work effectively with various stakeholders and speak up on issues
• Ability to keep schedule, make tight deadlines, work timely and independently
• Ability to prioritize and engage management in situations when prioritization is a challenge
• Oracle SQL/PLSQL
• Autosys

Desired skills

• Automation skills to reduce manual activities
• Proven team player who can work comfortably in a multicultural environment
• Proven ability to work independently, multitask and effectively work in a complex environment with a global team structure
• Excellent verbal and written communication skills
• Strong influencer, facilitator, and collaborator
• Detail oriented and organized
• Pro‑active, enthusiastic, flexible, results driven with attention to detail
• Strong problem solving and critical thinking skills
• Motivation to achieve results and the ability to quickly integrate into teams
• Ability to work in an ambiguous environment and draw and defend results and conclusions
• Ability to work in a dynamic and team-oriented environment

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Consulting

Industries

IT Services and IT Consulting

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