Systems Specialist I

Developmental Pathways; Aurora (CO); Hybrid; USD 55,000 - 64,000; Full time

Benefits offered by this job

Health/dental/vision coverage

Employer-paid life insurance

Short- and long-term disability

Job summary

Developmental Pathways is seeking a Systems Specialist I to deliver high-quality IT support for end users and devices. You will troubleshoot issues, enforce IT standards, and contribute to a knowledge base in a hybrid Colorado office setting.

The role requires a Bachelor's degree in a computer-related field or equivalent, with strong experience in Windows, Mac, iOS, and Android environments and Microsoft 365 administration.

Qualifications

• Bachelor’s or higher in a computer-related field or equivalent experience.
• Experience with Windows, Mac, iOS and Android device management tools.
• Microsoft 365 and endpoint administration certifications are a plus.

Responsibilities

• Provide end-user IT support and service desk assistance.
• Troubleshoot and resolve hardware and software issues to minimize downtime.
• Configure and maintain workstation images and software installations.
• Support hybrid work environment and on-site Colorado office requirements.

Skills

Troubleshooting

IT support

End-user devices

Windows

Mac

iOS

Android

Education

Bachelor's degree in a computer-related field

Associates degree + 1 year experience

Microsoft 365 Certified: Endpoint Administrator Associate

Tools

Microsoft 365

SharePoint

Hyper-V

Remote management tools

Job description

Job Location: Developmental Pathways Aurora Office - Aurora, CO 80012
Position Type: FT - 40 hrs/week
Education Level: Bachelors
Salary Range: $26.30 - $30.73 Hourly
Job Shift: Day
Job Category: Information Technology

Developmental Pathways (DP) has an opportunity for a Systems Specialist I in our Information Technology department. This position will perform a wide variety of administration and technical support tasks to end users and devices including:

• Conducting investigations leading to interim solutions and final problem resolution
• Acting independently to troubleshoot problems immediately to avoid costly downtime and service outages
• Communicating and enforcing IT standards, policies, processes, and procedures with supervisor support, as necessary
• Contributing to and expanding upon a comprehensive online knowledge base for IT staff and end users
• Assisting in the development of all standard workstation configurations, custom workstation configurations, self-service software catalogs, and ongoing application installations
• Assisting in the automated and manual distribution of software installations to multiple end user devices in an integrated platform environment
• Delivering high-quality technical service and support results for all constituencies via IT Service Desk and technical support planning

This role offers a 4-day, 40-hour work week, Monday-Thursday. DP operates a primarily hybrid work environment with in-person requirements at our Colorado office. The frequency of on-site work varies by department and is subject to change based on operational needs.

Compensation & Benefits

$26.30 - $30.73 hourly

• Health/dental/vision coverage
• Employer-paid and supplemental life insurance
• Short- and long-term disability insurance
• Generous paid time off and holiday pay
• Flexible work schedule
• Monthly remote work stipend
• 401(k) investment plan, with an employer match of up to 4%
• Mileage reimbursement
• Tuition reimbursement program
• Certified Employer for Public Service Loan Forgiveness Program
• Healthcare reimbursement and flexible spending plan
• Discounts on auto and homeowners insurance
• Employee assistance program
• Credit union membership
• Employer-paid training

You Belong! To learn more about our commitment to inclusion and diversity, visit our website: https://www.dpcolo.org/about-us/inclusion-and-diversity/

Requirements

• Bachelors degree in a computer-related field,
• OR Associates degree in a computer-related field and one (1) year of industry-specific experience
• OR a current Microsoft 365 Certified: Endpoint Administrator Associate certifications plus one (1) year of industry-specific experience
• Working knowledge of and experience with desktop, laptop, tablet, smartphone, peripherals, imaging (print, copy, fax) and audiovisual equipment and device management tools (Windows, Mac, iOS, Android)
• Requires ongoing professional development to maintain currency and relevancy with technology tools used by the organization; candidate is expected to balance ongoing development between personal and professional sources
• Personal vehicle in good operating condition for use during work as appropriate
• Valid Colorado motor vehicle license and proof of motor vehicle insurance

Preferred

• Ability to configure and troubleshoot end user issues within Microsoft (MS) 365 Office Online, OneDrive, OneNote, and O365 Administration
• Microsoft 365 Certified: Endpoint Administrator Associate, ITIL: Foundation, and/or CompTIA: A+
• Demonstrated experience in the deployment and support of automated, enterprise-level anti-virus and malware protection systems
• Proven knowledge of and adherence to IT network, computer, server, and device security best practices
• Experience working within a small, agile, and fast-paced IT organization consisting of client support, network, systems administration, and software development teams
• Operating knowledge of Hyper-V operating environments
• Operating knowledge of Voice-over-IP telephone system operations and online fax services

Additional Responsibilities

• Responsible for delivering quality end user services ranging from assisting in device planning & acquisition, preparation & distribution, troubleshooting & support, repair & maintenance operations to remote user support, scheduled on-site service visits, and constituent feedback via the IT Support Desk
• Ensure appropriate technology packages are acquired and pre-configured, including computer, phone, and other peripheral devices, provides needed training on use of these devices for new and existing employees
• Deploy and manage automation systems to install and configure applications, OS and software updates and patches to ensure optimal performance and data security across the company-wide network and beyond; devices will be primarily Windows 11, OSX, iOS, and Android in nature
• Work within a variety of Operating Systems and Technical Software Environments, such as, MS-server, Hyper-V, Windows, Mac OSX, iOS, Microsoft 365, SharePoint, and numerous hosted and systems required by various local, State, and Federal agencies
• Implement and test processes and procedures for device tracking and application management of end user devices, as assigned; ensure adherence to best practices and procedures
• Collaborate with peers, system administrators, software, and network support teams to troubleshoot and resolve enterprise-level problems that impact end users, devices & systems
• Assist both internal and external stakeholders with ongoing training/workshop/New Employee Orientation sessions
• Use an appropriate suite of remote management, device recovery tools and virtual desktop tools, will maintain the capacity to minimize loss of network connectivity, device integrity and software/application functionality to ensure uninterruptible services for end users
• Design, develop, and provide instruction and ongoing guidance regarding end user systems and services; document and train staff throughout all project lifecycles
• Assist with daily monitoring of programs/systems and troubleshoot solutions with team members when issues occur
• Ensure safety and security of all devices, systems, software, peripherals, etc. while following proper safety and security policies and procedures
• Assist in the repair and recovery from various systems failures; coordinate and communicate with impacted constituencies utilizing appropriate methods, timing, and urgency
• Ensure vendor performance and contract compliance; route emergent and crisis issues to supervisor for immediate action and compliance of vendors to meet performance metrics and requirements of organization
• Participate in the formation of projects goals, scope, and schedules and ensure invoicing/billing processes are completed in a timely manner

About Us

Started in 1964, Developmental Pathways (DP) is a nonprofit agency serving more than 15,000 individuals with disabilities and their families in Arapahoe, Douglas, and Elbert counties. We are a designated Case Management Agency (CMA) for long-term care services and are one of Colorado’s Community Centered Boards (CCB), connecting people to federal, state, county, and private funding. We are also Colorado’s largest Early Intervention (EI) provider and help connect young children to essential resources, serving the City of Aurora in addition. Our mission is to enrich the lives of people with disabilities/delays by partnering to provide expertise, support, and advocacy in their pursuit of a meaningful life.

At DP, we believe that our people are our greatest asset. We want to give you the ability to grow and do what you love. We are committed to creating an inclusive and dynamic work environment where employees can thrive and make a meaningful impact. If you are looking for a challenging and rewarding career with an organization that values integrity, innovation, partnership, and stewardship, you’ve come to the right place!