Systems Specialist

DuraServ; Fort Worth (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

DuraServ is seeking a Systems Specialist to administer and optimize enterprise systems critical to financial and operational processes. You will work with business and technology teams to resolve complex issues and implement integrations, automation, and security enhancements.

The role requires advanced knowledge of ERP platforms and the ability to translate business needs into concrete system configurations and data mappings. Expect collaboration across multiple IT and business functions.

Qualifications

• Bachelor’s degree in information systems, computer science, accounting, finance, or related field preferred.
• 10+ years in supporting, administering, configuring, or enhancing enterprise systems.
• 3+ years with Microsoft Dynamics 365 in complex environments.

Responsibilities

• Administer, configure, maintain, and optimize assigned enterprise systems, workflows, security roles, and automated processes.
• Configure and enhance system functionality, integrations, automation, scripts, queries, and extensions.
• Serve as SME and escalation resource for complex system issues; perform root-cause analysis.
• Provide Level 3 technical and business process support; transfer knowledge to Level 1/2 teams.
• Configure, monitor, and troubleshoot integrations, APIs, connectors, and data pipelines.
• Evaluate requirements with stakeholders; recommend solutions improving efficiency and data accuracy.
• Translate business requirements into configurations, specs, data mappings, and test plans.
• Support enhancements, releases, deployments, and production support.
• Maintain system security, access controls, configurations, and data integrity.

Skills

Enterprise systems

System configuration

Data movement

Root-cause analysis

Security controls

Cross-functional collaboration

Education

Bachelor's degree in Information Systems

Bachelor's degree in Computer Science

Equivalent experience considered

Tools

Microsoft Dynamics 365

Job description

Job Summary

The Systems Specialist administers, configures, and supports business-critical enterprise systems and applications. This role serves as a technical and functional resource, resolving complex system issues, implementing enhancements, and supporting integrations, automation, security, and data integrity. The Systems Specialist partners with business and technology teams to deliver reliable system solutions that support financial and operational processes.

Job Summary

The Systems Specialist administers, configures, and supports business-critical enterprise systems and applications. This role serves as a technical and functional resource, resolving complex system issues, implementing enhancements, and supporting integrations, automation, security, and data integrity. The Systems Specialist partners with business and technology teams to deliver reliable system solutions that support financial and operational processes.

Essential Job Functions

• Administer, configure, maintain, and optimize assigned enterprise systems, including workflows, security roles, business rules, system settings, master data, and automated processes.
• Configure and enhance system functionality, integrations, automation, scripts, queries, extensions, and other technical components to support business requirements.
• Serve as a subject matter expert and escalation resource for complex system and production issues, performing root-cause analysis and coordinating resolution with internal teams, vendors, and other technology partners.
• Provide Level 3 technical and business process support and facilitate knowledge transfer to strengthen Level 1 and Level 2 support capabilities.
• Configure, monitor, and troubleshoot system integrations, APIs, connectors, automated workflows, scheduled processes, and data pipelines to maintain reliable data flow across applications.
• Partner with business and technology stakeholders to evaluate requirements, assess system impacts, and recommend solutions that improve efficiency, reliability, controls, and data accuracy.
• Translate business requirements into system configurations, technical specifications, process flows, data mappings, testing requirements, and implementation plans.
• Support system enhancements, releases, implementations, conversions, and integrations through configuration, testing, data validation, deployment, and production support.
• Maintain system security, access controls, configurations, and overall system integrity in accordance with company standards, technology requirements, audit requirements, and internal controls.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

LEADERSHIP COMPETENCY MODEL

This role requires the demonstration of the following competencies: Instills Trust | Communicates Effectively | Demonstrates Customer Focus | Takes Initiative | Makes Quality Decisions | Drives Growth | Ensures Accountability | Drives Results

Knowledge, Skills, And Abilities

• Advanced knowledge of enterprise business systems and the ability to independently administer, configure, maintain, troubleshoot, and optimize system functionality, workflows, security, business rules, and automation.
• Strong technical knowledge of system configuration and development, including workflows, business logic, scripting, extensions, queries, APIs, integrations, or code, as applicable to assigned platforms.
• Strong understanding of system integrations and data movement, including APIs, connectors, data mapping, automated workflows, data pipelines, authentication, monitoring, and error handling.
• Ability to analyze complex business and technical requirements, troubleshoot system and process issues, perform root-cause analysis, and recommend solutions that support system reliability, data integrity, security, and internal controls.
• Ability to support complex system implementations, conversions, integrations, enhancements, testing, releases, and production support while effectively partnering with business stakeholders, IT teams, vendors, and other technology partners.
• Strong analytical, communication, collaboration, and organizational skills, with the ability to exercise independent judgment, communicate technical information to business users, manage competing priorities, and maintain appropriate system and process documentation.

Supervisory Responsibilities

• This position has no supervisory responsibilities.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• In office environment
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

PLANNED BUSINESS TRAVEL

• This job requires no planned business travel.

Education And Experience

• Bachelor’s degree in Information Systems, Computer Science, Accounting, Finance, Business Administration, or a related field preferred; equivalent education and relevant experience may be considered.
• 10+ years of progressively responsible experience supporting, administering, configuring, or enhancing enterprise business systems, ERP platforms, financial systems, or other business-critical applications.
• 3+ years of experience supporting or administering Microsoft Dynamics 365.
• Demonstrated experience with enterprise system configuration, integrations, troubleshooting, enhancements, and production support.
• Experience supporting system implementations, conversions, integrations, upgrades, or significant enhancements in complex or multi-entity environments preferred.

EEO STATEMENT

DuraServ is an equal-opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.