Business Systems Analyst

PlayCore Holdings, Inc.; Chattanooga, Northern (TN, KY); Hybrid; USD 75,000 - 110,000; Full time

Job summary

PlayCore Holdings, Inc. is seeking a Business Systems Analyst to partner with users across Finance, Supply Chain, Manufacturing, Project Management and Operations. You will gather requirements, optimize business systems, and support strategic initiatives.

The role emphasizes continuous improvement, collaboration, and user-focused solutions. You will analyze processes, document specifications, collaborate with IT and vendors, and develop test plans to ensure successful deployments while helping

Qualifications

• Bachelor's degree in Information Technology, Business Administration, Finance, Accounting, Supply Chain, or a related field.
• 3+ years of experience supporting ERP or enterprise business systems.
• Experience with business processes related to Finance, Supply Chain, Manufacturing, Warehousing, or Operations.
• Experience gathering business requirements, documenting processes, and supporting system enhancements.
• Strong analytical and problem-solving skills.
• Preferred: Experience with Microsoft Dynamics 365 Finance & Operations (D365 F&O).
• Preferred: Experience with Microsoft Dynamics AX.
• Preferred: Data analysis, reporting, and BI tools.

Responsibilities

• Promote PlayCore's mission and values through enterprise business applications, including D365 F&O.
• Serve as trusted advisor for users across Finance, Operations, Manufacturing, and Supply Chain.
• Analyze processes and recommend system-based solutions to improve efficiency and user experience.
• Gather, document, and validate requirements for enhancements, integrations, reports, and new functionality.
• Collaborate with IT teams, vendors, and partners to design and deliver solutions.
• Identify opportunities to increase utilization and adoption of business applications.
• Create functional specs, process flows, and documentation to support development.
• Develop and execute test plans to validate changes and ensure successful deployments.
• Troubleshoot issues and provide timely end-user support and guidance.
• Create training materials, process documentation, and user guides.
• Support reporting, data analysis, and BI initiatives via data extraction and validation.
• Participate in upgrades, implementations, and process improvement projects.
• Assist with change management, including communication and user adoption.
• Travel to PlayCore locations 1-2 weeks every other month as needed.

Skills

Dynamics 365 F&O

SQL querying

Power BI

Power Automate

Excel (advanced)

Business process analysis

Communication

Education

Bachelors degree in IT/Business

Finance or related field degree

Tools

Microsoft Dynamics 365 F&O

Power BI

Power Automate

SQL

Excel

Job description

The Business Systems Analyst partners with users across Finance, Supply Chain, Manufacturing, Project Management and Operations to identify opportunities for process improvement, optimize the use of business systems, troubleshoot issues, and support strategic technology initiatives. This position is responsible for gathering and documenting business requirements, evaluating solutions, supporting system enhancements, and ensuring business applications effectively meet organizational needs.

The ideal candidate combines strong business process knowledge with technical aptitude and enjoys working in a collaborative environment focused on continuous improvement, operational excellence, and customer service.

Essential Duties and Responsibilities

• Promote PlayCore's mission, vision, and values through dedicated support of enterprise business applications, including Microsoft Dynamics 365 Finance & Operations (D365 F&O).
• Serve as a trusted advisor and primary point of contact for business users across Finance, Operations, Manufacturing, Supply Chain, and other functional areas.
• Analyze business processes and recommend system-based solutions that improve efficiency, accuracy, and user experience.
• Gather, document, and validate business requirements for system enhancements, integrations, reports, and new functionality.
• Collaborate with internal IT teams, software vendors, and implementation partners to design and deliver effective solutions.
• Identify opportunities to increase utilization, adoption, and effectiveness of business applications.
• Create functional specifications, process flows, and other documentation to support development and implementation efforts.
• Develop and execute test plans to validate system changes and ensure successful deployment of enhancements.
• Troubleshoot and resolve application issues while providing timely support and guidance to end users.
• Create and maintain training materials, process documentation, and user guides.
• Support reporting, data analysis, and business intelligence initiatives through data extraction, validation, and reporting tools.
• Participate in application upgrades, system implementations, process improvement projects, and other strategic initiatives.
• Assist with change management activities, including communication, training, and user adoption efforts.
• Perform other duties as assigned.

Education and Experience

Required

• Bachelor's degree in Information Technology, Business Administration, Finance, Accounting, Supply Chain, or a related field.
• 3+ years of experience supporting ERP or enterprise business systems.
• Experience working with business processes related to Finance, Supply Chain, Manufacturing, Warehousing, or Operations.
• Experience gathering business requirements, documenting processes, and supporting system enhancements.
• Strong analytical and problem-solving skills.

Preferred

• Experience with Microsoft Dynamics 365 Finance & Operations (D365 F&O).
• Experience with Microsoft Dynamics AX.
• Experience supporting manufacturing or distribution environments.
• Experience with financial reporting and accounting processes.
• Experience with data analysis, reporting, and business intelligence tools.
• Working knowledge of SQL and relational databases.
• Experience participating in ERP implementations, upgrades, or application support teams.
• Exposure to formal project management methodologies.

Technical Skills

• Microsoft Dynamics 365 Finance & Operations (preferred)
• SQL querying and database concepts
• Microsoft Power Platform (Power BI, Power Automate) preferred
• Microsoft Office Suite, including advanced Excel skills
• Business process analysis and documentation
• Testing and quality assurance methodologies

Communication and Interpersonal Skills

• Excellent written and verbal communication skills.
• Ability to communicate effectively with both technical and non-technical audiences.
• Strong collaboration and relationship-building skills.
• Ability to facilitate meetings, training sessions, and workshops.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Commitment to continuous learning and professional development.

This position may require occasional travel to PlayCore locations to support business initiatives, application deployments, user training, and project activities. Travel requirements will vary based on business needs and active projects but are generally expected to average 1-2 weeks every other month, with flexibility depending on project priorities and operational demands.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

While performing the duties of this position, the employee is regularly required to sit, stand, walk, communicate, and use a computer and other standard office equipment. The employee may occasionally be required to lift and move objects weighing up to 25 pounds.

This position primarily operates in an office or remote work environment with periodic visits to manufacturing and operational facilities. When working in manufacturing environments, compliance with facility safety requirements and personal protective equipment (PPE) guidelines may be required.

Qualifications

Education

Preferred

Bachelors or better in Finance or related field.

Bachelors or better in Information Technology or related field.

Experience

Required

1 year:

Experience with financial reporting and accounting processes

2 years:

Experience supporting manufacturing operations

2 years:

Experience with Microsoft Dynamics 365 Finance & Operations (D365 F&O)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.