Business Systems Analyst II

Default; Tulsa (OK); On-site; USD 70,000 - 95,000; Full time

Job summary

TDW is seeking a mid-level Business Systems Analyst II to support enterprise applications, analyze business needs, document requirements, and assist with system configuration.

You will liaise between business users and IT, provide incident resolution, testing support, and participate in project execution across manufacturing, supply chain, and warehouse operations.

Qualifications

• Bachelor’s or Associate degree in Information Systems, Management Information Systems, Business, Computer Science, or related field; equivalent demonstrated experience may be considered.
• 3–5 years in business systems, application support, or related IT roles.
• Experience with Microsoft Dynamics 365 Finance & Operations (D365 F&O) and enterprise systems.

Responsibilities

• Translate business needs into documented requirements and system specifications.
• Provide day-to-day application support, incident resolution, and customer communication.
• Participate in project execution, testing, data validation, and post-go-live stabilization.
• Assist with on-call support for system failures or issues.

Skills

Communication

Interpersonal skills

Analytical thinking

Customer service

Cross-functional collaboration

Education

Information Systems/CS related degree or equivalent experience

Tools

Microsoft Dynamics 365 Finance & Operations

SQL

Reporting tools

Job description

Position Summary

The Business Systems Analyst II is a mid-level business systems role responsible for supporting assigned enterprise applications, analyzing business and system issues, documenting requirements, assisting with system configuration, and participating in project execution. The role serves as a liaison between business users and IT, providing application support, incident resolution, functional analysis, testing assistance, and customer communication for assigned business systems. The role operates with moderate independence while escalating complex design, integration, or enterprise process decisions to senior analysts, solution owners, or management.

Key Responsibilities

Business Analysis and Requirements Support

Work with business users, key users, functional leads, and IT team members to understand business needs and translate them into documented business, functional, and system requirements. Assist with documenting current-state and future-state business processes, business/system gaps, requested enhancements, test scenarios, and user acceptance criteria. Evaluate assigned application functionality and how it supports business processes; elevate complex process or architecture questions as appropriate.

Application Support and Customer Care

Provide day-to-day application support for assigned technology solutions, including incident resolution, problem analysis, service restoration, and general system administration. Communicate with customers regarding system status, scheduled maintenance, downtime, service interruptions, and system changes. Maintain a high level of customer service while supporting business units, functional areas, and global locations.

Project Execution

Participate in project execution and implementation activities as assigned by IT management. Assist with testing, issue tracking, data validation, user documentation, implementation support, and post-go-live stabilization. Support continuous improvement by identifying recurring system issues, common user pain points, process inefficiencies, and opportunities to improve supportability or usability.

Technical and Functional Support

Apply general knowledge of enterprise applications, Microsoft technology platforms, databases, and application integrations to troubleshoot assigned systems. Support Microsoft Dynamics CRM, ERP, or comparable enterprise systems, including setup, configuration, troubleshooting, and integration-related issue resolution where applicable. Use SQL or reporting tools at a basic-to-intermediate level to research data issues, validate results, and support testing where appropriate.

Required Qualifications

Bachelor’s or Associate degree in Information Systems, Management Information Systems, Business, Computer Science, or related field; equivalent demonstrated experience may be considered. Typical experience: 3-5 years in business systems, application support, business analysis, or related IT roles. General knowledge of database development and management, preferably Microsoft SQL. General understanding of enterprise applications hosted on internal or enterprise infrastructure. Strong communication, interpersonal, analytical, and customer-service skills. Ability to work with users and IT team members across levels, functions, and locations. Ability to participate in on-call support for system failures or issues that may interrupt system operations. Demonstrated expertise of Microsoft Dynamics 365 Finance & Operations (D365 F&O) with extensive experience supporting and optimizing business processes within Manufacturing, Supply Chain, and Warehouse Operations. Advanced knowledge of Master Planning, Production Control and Production Planning, Inventory Management and Advanced Warehouse Management (WMS). Experience working directly within manufacturing, planning, inventory, warehouse, or supply chain operations, with a practical understanding of day-to-day business challenges and decision-making processes.

Scope and Impact

Supports enterprise technology solutions used across business units, functional areas, and international locations. The role contributes to issue resolution, service restoration, requirements documentation, testing, and implementation activities that help maintain reliable business systems and effective customer service.

Role Differentiation Dimension Expected Level Distinction

Primary focus Application support, requirements documentation, incident resolution, testing support, customer communication, and project participation. Independence Works independently on routine-to-moderately complex assignments; receives guidance on complex business process, solution design, or architecture questions. Leadership expectation Individual contributor; may assist peers but is not expected to lead major workstreams or mentor the analyst community. Progression marker Ready for Level III when consistently leading complex analysis, coordinating business reviews, and guiding delivery activities with less oversight.

General Expectations

Actively support Corporate HSE philosophies, policies, and procedures. Follow applicable quality system requirements and support standard work, documentation, and continuous improvement expectations. Protect confidential company, customer, employee, and system information. Perform other duties as assigned to support business needs and technology service delivery. Note: This position description is intended to provide sufficient information to support role evaluation and is not an exhaustive list of all work requirements that may be inherent in the position. For more than 100 years, we've partnered in the oil and gas industry to deliver innovative solutions that maximize uptime, improve throughput, avoid shutdown and minimize risk. We are experienced at accepting new challenges and responding in a way that meets goals while protecting people, assets and the planet. "Throughout the world today, TDW people are known for their dedication to customer service, to quality, to technical competence, to cooperating with each other, and above all, honesty and fair dealing with everyone." - T. D. Williamson Jr.