Systems Specialist

DuraServ; Coppell (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

DuraServ is hiring a Systems Specialist to administer and optimize enterprise systems and applications, including Dynamics 365. You will partner with business and IT teams to resolve complex issues, implement enhancements, and support integrations, automation, and data integrity across financial and operational processes.

The role requires deep knowledge of ERP configurations, data flows, and security controls, and involves coordinating with vendors and technology partners.

Qualifications

• Bachelor’s degree in Information Systems, CS, Accounting, Finance, Business Administration preferred; equivalent education may be considered.
• 10+ years of experience supporting, administering, configuring, or enhancing enterprise systems/ERP platforms.
• 3+ years of experience supporting or administering Microsoft Dynamics 365.
• Demonstrated experience with enterprise system configuration, integrations, troubleshooting, enhancements, and production support.
• Experience supporting system implementations, conversions, integrations, upgrades, or significant enhancements in complex environments preferred.

Responsibilities

• Administer, configure, maintain, and optimize assigned enterprise systems and workflows.
• Configure and enhance system functionality, integrations, automation, and API connections.
• Serve as SME and escalation resource for complex system issues and coordinate resolutions.
• Provide Level 3 technical and business process support and transfer knowledge to Level 1/2 teams.
• Configure, monitor, and troubleshoot integrations, connectors, and data pipelines.
• Collaborate with stakeholders to evaluate requirements and propose reliable solutions.
• Translate business requirements into system configurations, specs, and test plans.
• Support enhancements, releases, and production support through testing and deployment.
• Maintain security, access controls, and data integrity per company standards.

Skills

Enterprise systems administration

System integrations

APIs and data pipelines

Troubleshooting

Security and access controls

Data accuracy and internal controls

Analytical communication skills

Education

Bachelor’s degree in Information Systems / Computer Science / Accounting / Finance / Business Administration

Equivalent education and relevant experience

10+ years ERP / enterprise system experience

Tools

Microsoft Dynamics 365

ERP platforms

Data integration tools

Job description

Job Summary

The Systems Specialist administers, configures, and supports business-critical enterprise systems and applications. This role serves as a technical and functional resource, resolving complex system issues, implementing enhancements, and supporting integrations, automation, security, and data integrity. The Systems Specialist partners with business and technology teams to deliver reliable system solutions that support financial and operational processes.

Job Summary

The Systems Specialist administers, configures, and supports business-critical enterprise systems and applications. This role serves as a technical and functional resource, resolving complex system issues, implementing enhancements, and supporting integrations, automation, security, and data integrity. The Systems Specialist partners with business and technology teams to deliver reliable system solutions that support financial and operational processes.

Essential Job Functions

• Administer, configure, maintain, and optimize assigned enterprise systems, including workflows, security roles, business rules, system settings, master data, and automated processes.
• Configure and enhance system functionality, integrations, automation, scripts, queries, extensions, and other technical components to support business requirements.
• Serve as a subject matter expert and escalation resource for complex system and production issues, performing root-cause analysis and coordinating resolution with internal teams, vendors, and other technology partners.
• Provide Level 3 technical and business process support and facilitate knowledge transfer to strengthen Level 1 and Level 2 support capabilities.
• Configure, monitor, and troubleshoot system integrations, APIs, connectors, automated workflows, scheduled processes, and data pipelines to maintain reliable data flow across applications.
• Partner with business and technology stakeholders to evaluate requirements, assess system impacts, and recommend solutions that improve efficiency, reliability, controls, and data accuracy.
• Translate business requirements into system configurations, technical specifications, process flows, data mappings, testing requirements, and implementation plans.
• Support system enhancements, releases, implementations, conversions, and integrations through configuration, testing, data validation, deployment, and production support.
• Maintain system security, access controls, configurations, and overall system integrity in accordance with company standards, technology requirements, audit requirements, and internal controls.

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

LEADERSHIP COMPETENCY MODEL

This role requires the demonstration of the following competencies: Instills Trust | Communicates Effectively | Demonstrates Customer Focus | Takes Initiative | Makes Quality Decisions | Drives Growth | Ensures Accountability | Drives Results

Knowledge, Skills, And Abilities

• Advanced knowledge of enterprise business systems and the ability to independently administer, configure, maintain, troubleshoot, and optimize system functionality, workflows, security, business rules, and automation.
• Strong technical knowledge of system configuration and development, including workflows, business logic, scripting, extensions, queries, APIs, integrations, or code, as applicable to assigned platforms.
• Strong understanding of system integrations and data movement, including APIs, connectors, data mapping, automated workflows, data pipelines, authentication, monitoring, and error handling.
• Ability to analyze complex business and technical requirements, troubleshoot system and process issues, perform root-cause analysis, and recommend solutions that support system reliability, data integrity, security, and internal controls.
• Ability to support complex system implementations, conversions, integrations, enhancements, testing, releases, and production support while effectively partnering with business stakeholders, IT teams, vendors, and other technology partners.
• Strong analytical, communication, collaboration, and organizational skills, with the ability to exercise independent judgment, communicate technical information to business users, manage competing priorities, and maintain appropriate system and process documentation.

Supervisory Responsibilities

• This position has no supervisory responsibilities.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• In office environment
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

PLANNED BUSINESS TRAVEL

• This job requires no planned business travel.

Education And Experience

• Bachelor’s degree in Information Systems, Computer Science, Accounting, Finance, Business Administration, or a related field preferred; equivalent education and relevant experience may be considered.
• 10+ years of progressively responsible experience supporting, administering, configuring, or enhancing enterprise business systems, ERP platforms, financial systems, or other business-critical applications.
• 3+ years of experience supporting or administering Microsoft Dynamics 365.
• Demonstrated experience with enterprise system configuration, integrations, troubleshooting, enhancements, and production support.
• Experience supporting system implementations, conversions, integrations, upgrades, or significant enhancements in complex or multi-entity environments preferred.

EEO STATEMENT

DuraServ is an equal-opportunity employer. We prohibit discrimination and afford equal employment opportunities to team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our EEO policy applies to all aspects of the relationship between DuraServ and its team members, including recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, and application of policies.