Business Analyst – Full-Time

Pointwest Technologies Corp; Tallahassee (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Pointwest Technologies Corp is seeking a full-time Business Analyst in Tallahassee, Florida. The role focuses on supporting the Florida PALM financial system's training and adoption. Key responsibilities include analyzing current processes, developing SOPs, creating training content, and leading stakeholder communications. Candidates should have experience in training program development and familiarity with ERP systems. Strong communication skills are essential for effective stakeholder coordination.

Qualifications

• Experience developing and delivering training programs.
• Familiarity with ERP systems, preferably Florida PALM or similar.
• Strong skills in MS Word, Excel, and learning management software.
• Ability to create SOPs, training plans, and governance documents.
• Proven ability to coordinate with multiple stakeholders.

Responsibilities

• Analyze and document current FLAIR processes.
• Develop SOPs for Florida PALM workflows.
• Create training and communications content.
• Lead and document meetings and status updates.
• Track training project tasks and milestones.
• Assist with change management and user adoption.
• Deliver training sessions and maintain readiness plans.

Skills

Training program development

ERP systems familiarity

MS Word skills

MS Excel skills

Learning management software skills

Stakeholder coordination

Verbal communication

Written communication

Tools

Florida PALM

Digital adoption platforms

Job description

We are recruiting on behalf of our client. We are seeking a full-time Business Analyst to support the training, development, and adoption of the Florida PALM financial system. This analyst will be responsible for designing and delivering training, developing SOPs, coordinating communication, and helping end users transition from the legacy FLAIR system.

Responsibilities:

• Analyze and document current FLAIR processes
• Develop SOPs for Florida PALM workflows
• Create training and communications content in collaboration with state personnel
• Lead and document meetings, status updates, and stakeholder sessions
• Track training project tasks and milestones
• Assist with change management and user adoption
• Deliver training sessions and maintain training readiness plans
• Support end-user sustainment planning and onboarding

REQUIREMENTS

Mandatory Requirements:

• Experience developing and delivering training programs
• Familiarity with ERP systems (preferably Florida PALM or similar financial systems)
• Strong skills in MS Word, Excel, and learning management software
• Ability to create SOPs, training plans, risk/issue logs, and governance documents
• Proven ability to coordinate with multiple stakeholders and lead communications
• Ability to work on-site and provide your own equipment
• Excellent written and verbal communication skills

Preferred Qualifications:

• Prior work with Florida government systems or Florida PALM
• Experience with change management in large-scale ERP transitions
• Familiarity with digital adoption platforms
• Background in financial systems or public sector accounting workflows