Systems Program Manager, Tech Support & Training

Emerson; Nashville (TN); In loco; USD 52.000 - 132.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision

401(k) with company match

Paid time off

Paid holidays

Paid sick leave

Parental leave

Equity eligibility

Descrizione del lavoro

Oracle US is seeking a SharePoint/Confluence support specialist in Nashville to provide technical support for Oracle products, troubleshoot moderately complex issues, and prepare training for new releases.

You will collaborate with internal teams, document incidents, and contribute to knowledge base articles, troubleshooting guides, and process improvements to enhance customer experience and product reliability.

Competenze

• Troubleshooting and resolving moderately complex issues.
• Experience creating knowledge base articles.
• Training others on product releases and updates.
• Collaborates with internal teams on customer issues.

Mansioni

• Serve as point of contact for SharePoint/Confluence support.
• Provide technical support for Oracle products.
• Prepare and conduct training for new releases.
• Document SRs and create troubleshooting guides.
• Leverage automation/tools to identify root causes.

Descrizione del lavoro

Oracle US is seeking a SharePoint/Confluence support specialist in Nashville to provide technical support for Oracle products, troubleshoot moderately complex issues, and prepare training for new releases.

You will collaborate with internal teams, document incidents, and contribute to knowledge base articles, troubleshooting guides, and process improvements to enhance customer experience and product reliability.