Systems Operations Engineer - AZ

Apex Systems; Tempe (AZ); Hybrid; USD 55,000 - 59,000; Full time

Benefits offered by this job

ESPP

401K with company match

HSA

EAP

On‑demand training

Certification discounts

Corporate discounts

Professional development

Job summary

Everforth Apex Systems in Tempe, AZ seeks a Systems Operations Engineer 2 for a hybrid role (3 days onsite). This 18-month contract pays $40–$43/hr and centers on first-level infrastructure operations, incident management, and production support across servers, storage, and virtualization.

The candidate will triage incidents, coordinate resolutions, and help maintain service stability. The role emphasizes enterprise infrastructure operations rather than desktop support, with collaboration across

Qualifications

• Experience in infrastructure operations and production support.
• Proficient with Windows Server and Red Hat Linux.
• Strong incident-management skills and ServiceNow experience.

Responsibilities

• Provide first-level support for enterprise infrastructure platforms.
• Monitor Windows Server and Red Hat Linux environments.
• Monitor storage and server hardware performance.
• Assist with operational maintenance activities.
• Support enterprise infrastructure availability and performance.
• Monitor ServiceNow incident queues and triage alerts.
• Escalate complex issues to engineering teams when needed.
• Document incidents and resolutions; maintain knowledge articles.

Skills

Infra Operations

Red Hat Linux

Windows Server

Incident Management

ServiceNow

Storage Troubleshooting

VMware

Break/Fix

Tools

VMware

SAN/NAS

Job description

Job#: 3047236

Client: Financial Services

Job Title: Systems Operations Engineer 2

Location: Tempe, AZ

Work Arrangement: Hybrid (3 Days Onsite Per Week)

Contract Length: 18 mo. Contract

Pay Rate: $40 - $43/hr

Top Requirements

• Infrastructure Operations and Production Support experience
• Red Hat Linux and Windows Server administration
• Incident Management and ServiceNow queue support
• Server hardware, SAN, and NAS troubleshooting
• Break/Fix troubleshooting within enterprise environments

In this contingent resource assignment, you will participate in low to moderately complex Systems Operations Engineering initiatives supporting enterprise infrastructure operations. The role is responsible for first-level infrastructure support, incident management, system monitoring, operational troubleshooting, and escalation management across enterprise server, storage, and infrastructure platforms.

The successful candidate will support mission-critical infrastructure services by performing rapid incident triage, troubleshooting operating system and hardware issues, coordinating resolutions, and ensuring service stability in a fast-paced operations environment. This role is focused on infrastructure operations and production support, not desktop support or help desk functions.

Infrastructure Operations Support

• Provide first-level support for enterprise infrastructure platforms
• Monitor and support:
  • Windows Server environments
  • Red Hat Linux environments
  • Storage platforms
  • Server hardware
  • Distributed infrastructure systems
• Assist with operational maintenance activities
• Support enterprise infrastructure availability and performance

Incident Management

• Monitor ServiceNow incident queues
• Perform incident triage and prioritization
• Investigate operational alerts and system issues
• Escalate complex issues to appropriate engineering teams
• Document incidents and resolution activities
• Support SLA and operational-response commitments

Troubleshooting & Break/Fix Support

• Diagnose and resolve infrastructure issues
• Troubleshoot:
  • Server Operating Systems
  • Hardware Components
  • Storage Systems
  • Backup Processes
  • VMware Environments
• Identify root causes of operational issues
• Support break/fix remediation efforts
• Coordinate with engineering teams when additional support is required

Server & Platform Administration

• Support Windows and Linux server environments
• Assist with provisioning and configuration activities
• Support OS installations and updates
• Validate server functionality after maintenance or changes
• Support network and hardware-related troubleshooting activities

Storage & Infrastructure Support

• Support SAN and NAS technologies
• Monitor storage infrastructure health
• Assist with storage-related incident investigations
• Coordinate infrastructure support across multiple technology teams

Documentation & Process Improvement

• Maintain operational documentation and knowledge articles
• Update incident records and support procedures
• Identify opportunities for automation and operational improvements
• Contribute to continuous-improvement initiatives
• Share troubleshooting knowledge with team members

Collaboration

• Partner with:
  • Infrastructure Operations Teams
  • Systems Engineers
  • Storage Teams
  • Platform Support Teams
  • Application Teams
• Communicate operational issues and status updates
• Follow escalation procedures and operational standards
• Support a team environment focused on service excellence

Benefits

• medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program).
• and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan).
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program.
• provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure.
• and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.