Data Center Operations Engineer

Apex Systems; Memphis, Northern (TN, KY); Hybrid; USD 62,000 - 69,000; Full time

Benefits offered by this job

Medical Insurance

401K with company match

Employee stock purchase program (ESPP)

Job summary

Everforth Apex is seeking a Data Center Operations Engineer to provide hands-on, onsite support in a fast-paced colocation environment in Memphis. You will manage hardware, monitor systems, and coordinate with field engineers to ensure continuous uptime.

The role requires lifting up to 65 pounds, flexible hours including after-hours/weekend work, and strong customer communication. This position is 100% onsite with a 10-month contract term.

Qualifications

• Experience with hardware repair and replacing parts inside servers.
• Basic network experience.
• Experience reading Linux logs.
• Linux command-line interface (CLI) experience.
• Strong customer communication skills, both verbal and written.
• Ability to work effectively within an onsite team.
• Ability to lift 65 pounds and work on a ladder.
• Must be a US Citizen or Green Card holder.

Responsibilities

• Open and manage service requests; triage and coordinate break/fix activities.
• Provide day-to-day data center operational support.
• Escort and coordinate with dispatched field engineers.
• Manage parts shipping, receiving, and inventory.
• Maintain and update environment documentation, such as serial numbers, elevations, and runbooks.
• Coordinate with colocation teams for power, cooling, and facility maintenance activities.
• Execute customer-directed system and version updates.
• Proactively monitor servers and notify customers of issues.
• Perform troubleshooting, log collection, and follow vendor-recommended resolutions.
• Support firmware upgrades and hardware break/fix activities, including parts replacement and hardware deployment.
• Perform OS installation, GPU configuration, and system testing to ensure operational readiness.
• Handle urgent issues as they arise, serving as an escalation and coordination point.
• Manage and track tickets.

Skills

Hardware repair

Networking basics

Linux logs

Linux CLI

Customer communication

Team player

Physical ability

US Citizen or GC

RoCE network

Tools

RoCE network

Job description

Job Title: Data Center Operations EngineerLocation: Memphis, Tennessee (100% Onsite)Contract Duration: 10 monthsPay Rate: $45/hr - $50/hrNote: We are not able to consider C2C or third-party submissions

Role Overview

We are seeking a Data Center Operations Engineer to provide operational support in a dynamic, 100% onsite environment. This role involves hardware repair, system maintenance, and coordination with various teams to ensure the operational readiness of the data center. The position requires a flexible schedule, including the ability to support after-hours and weekend work as needed.

Key Responsibilities

• Open and manage service requests; triage and coordinate break/fix activities.
• Provide day-to-day data center operational support.
• Escort and coordinate with dispatched field engineers.
• Manage parts shipping, receiving, and inventory.
• Maintain and update environment documentation, such as serial numbers, elevations, and runbooks.
• Coordinate with colocation teams for power, cooling, and facility maintenance activities.
• Execute customer-directed system and version updates.
• Proactively monitor servers and notify customers of issues.
• Perform troubleshooting, log collection, and follow vendor-recommended resolutions.
• Support firmware upgrades and hardware break/fix activities, including parts replacement and hardware deployment.
• Perform OS installation, GPU configuration, and system testing to ensure operational readiness.
• Handle urgent issues as they arise, serving as an escalation and coordination point.
• Manage and track tickets.

Required Qualifications

• Experience with hardware repair and replacing parts inside servers.
• Basic network experience.
• Experience reading Linux logs.
• Linux command-line interface (CLI) experience.
• Strong customer communication skills, both verbal and written.
• Ability to work effectively within an onsite team.
• Ability to lift 65 pounds and work on a ladder.
• Must be a US Citizen or Green Card holder.

Preferred Qualifications

• Prior Field Service Engineer (FSE) experience is a plus.
• RoCE network experience.
• Nvidia GPU/NIC experience.
• Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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