Systems Operations Administrator II

Olgoonik Corporation; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Job summary

Olgoonik Corporation is seeking a Systems Operations Administrator to support an enterprise security management system and provide customer support to users, employees, and visitors in the Washington, DC area.

The role requires a High School Diploma or equivalent, at least 1 year of general customer service and clerical data entry experience. A Secret clearance with the ability to obtain Top Secret/SCI is required, with potential travel based on business needs.

Qualifications

• Good working knowledge of Microsoft Windows Applications/Programs.
• Good oral and written communication skills.
• Ability to follow oral and written instructions.
• Ability to perform work with minimal supervision.
• Ability to establish and maintain effective working relationships.
• 1 Year of general customer service experience.
• 1 Year of clerical and data entry experience.

Responsibilities

• Processes applicants for ID cards.
• Processes ID card applications.
• Performs quality control checks.
• Processes access control requests.
• Prepares system generated reports.
• Prepare status reports.
• Provides customer service support.
• Provides training.
• Updates files.
• Identifies and resolves basic ID card problems.
• Identifies and resolves basic access control problems.

Skills

Microsoft Windows Applications

Customer Service

Communication

Clerical/Data Entry

Time Management

Troubleshooting

Teamwork

Education

High School Diploma or equivalent

Job description

Olgoonik is an Equal Opportunity Employer

Overview

The Systems Operations Administrator reports to the Systems Operations Program Manager and performs specialized systems administrative functions in support of an enterprise integrated security management system and provides customer support services to system users, employees, and visitors.

Primary Responsibilities

• Processes applicants for ID cards.
• Processes ID card applications.
• Performs quality control checks.
• Processes access control requests.
• Prepares system generated reports.
• Prepare status reports.
• Provides customer service support.
• Provides training.
• Updates files.
• Identifies and resolves basic ID card problems.
• Identifies and resolves basic access control problems.

Supervisory Responsibilities

• Supervisory responsibilities are not anticipated.

Education And/or Experience

• High School Diploma or equivalent.

Knowledge, Skills, And Abilities

• Good working knowledge of Microsoft Windows Applications/Programs.
• Good oral and written communication skills.
• Ability to follow oral and written instructions.
• Ability to perform work with minimal supervision.
• Ability to establish and maintain effective working relationships.
• 1 Year of general customer service experience.
• 1 Year of clerical and data entry experience.

Certificates, Licenses, Registrations

• None.

Security Clearance

• Secret clearance with ability to obtain a Top Secret/SCI clearance.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to be able to occasionally stand; walk; sit; use hands and/or fingers to handle, or feel objects, tools or controls; operate office equipment, reach with hands and arms; climb stairs; balance; stoop; kneel; talk or hear; taste or smell. The employee must occasionally lift and or move up to 25 pounds.

Work Environment

General office environment. Some travel both domestically and internationally required based on business demands.

Olgoonik is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local laws. As an Alaska Native corporation, Olgoonik provides hiring preference to Olgoonik shareholders, descendants, and their spouses to the extent allowed by law.