Identification Services Operator I

Olgoonik Corporation; Washington (District of Columbia); On-site; USD 45,000 - 65,000; Full time

Job summary

A service provider for federal entities is seeking an Identification Services Operator in Washington D.C. This role involves processing applicants for department ID cards and passport photos, providing customer service support, and conducting FBI fingerprinting. Candidates must have a High School Diploma with three years of relevant experience, possess good Microsoft Windows knowledge, and have strong customer service skills. A Secret Level security clearance is required, and U.S. citizenship is mandatory.

Qualifications

• Must have a High School Diploma and at least three years of job-related experience.
• Associate’s degree or three years of increasingly responsible administrative experience may be substituted.
• Experience in clerical and data entry is required.

Responsibilities

• Processes applicants for DOS ID cards.
• Provides customer service support.
• Prepares status reports.
• Conducts FBI fingerprinting.
• Identifies and resolves DOS ID card problems.

Skills

Good working knowledge of Microsoft Windows applications/programs

Good typing skills

Good customer service skills

Ability to follow oral and written instructions

Ability to perform work with supervision

Strong organizational skills

Ability to handle multiple tasks simultaneously

Education

High School Diploma or equivalent experience

1 year of clerical and data entry experience or equivalent coursework

Job description

Olgoonik is an Equal Opportunity Employer

Overview

The Identification Services Operator provides Department of State ID services for Department employees and contractors and other federal government employees/contractors (applicants). The incumbent also performs required and mandated functions and processes and provides customer support services to system users, employees, and visitors.

Primary Responsibilities

• Processes applicants for DOS ID cards.
• Processes applications for passport/visa photos.
• Processes ID card applications.
• Prepares status reports.
• Provides customer service support.
• Updates files.
• Identifies and resolves DOS ID card problems.
• Identifies and resolves basic access control problems.
• Conducts FBI fingerprinting.

Education and Experience

• Must have a High School Diploma and at least three (3) years of job-related experience or equivalent. An associate’s degree or three years of increasingly responsible administrative experience may be substituted.
• 1 year of clerical and data entry experience or 1 year of college coursework (30 credit hours).

Supervisory Responsibilities

• Supervisory responsibilities are not anticipated.

Knowledge, Skills, And Abilities

• Good working knowledge of Microsoft Windows applications/programs.
• Good typing skills.
• Good customer services skills.
• Ability to follow oral and written instructions.
• Ability to perform work with supervision.
• Ability to establish and maintain effective working relationships.
• Must be highly organized and able to work independently with minimum supervision and direction.
• Ability to handle multiple tasks simultaneously.

Certificates, Licenses, Registrations

• None.

Security Clearance

• Secret Level Required.
• Must have a current U.S. Government SECRET Personnel Security Clearance or be able to successfully complete a U.S. government administered Investigation.
• Must be a U.S. Citizen.
• Must also be able to maintain a US Government SECRET clearance.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be able to occasionally stand; walk; sit; use hands and /or fingers to handle, or feel objects, tools or controls; operate vehicles and office equipment, reach with hands and arms; climb stairs; balance; stoop; kneel; talk or hear; taste or smell. The employee must occasionally lift and or move up to 25 pounds. Specific vision abilities required by the job include close vision, and distance vision.

Travel

Travel is not anticipated but could be required.

Work Environment

General office environment. The primary place of performance is the Washington D.C. Metropolitan Area.

Olgoonik is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local laws. As an Alaska Native corporation, Olgoonik provides hiring preference to Olgoonik shareholders, descendants, and their spouses to the extent allowed by law.