Systems Navigator

Community Build Inc.; California; Sur place; USD 28 000 - 36 000; Plein temps

Résumé du poste

Community Build, Inc. is seeking a Systems Navigator to support GRYD Prevention office operations with reception, visitor supervision, and data entry tasks.

You will assist with outreach, document communications, and maintain accurate client records while coordinating with case managers. The role involves working with at-risk youth ages 14–25, providing program information, and participating in program events onsite or virtually.

Qualifications

• Requires fingerprint clearance background check and TB test.
• Experience with at-risk populations and case management support preferred.
• Proficiency with Microsoft Office products and data entry.

Responsabilités

• Greet the public and provide program outreach and information.
• Greet clients and notify GRYD staff.
• Maintain visitor sign-in and recordkeeping.
• Document messages and contact information when staff are unavailable.
• Use communication hardware/software effectively.
• Operate communications systems (phone, fax, email, internet).
• Attend staff meetings and provide weekly activity reports.
• Assist with case management and transitional client services.
• Support youth aged 14–25 in designated GRYD zones.
• Collaborate with Case Managers to facilitate Family Case Management and services.

Connaissances

Customer service

Microsoft Office

Data entry

Communication skills

HIPAA compliance

Driver's license

Formation

High school diploma or GED

1-2 years of college preferred

Outils

ETO software

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Systems Navigator

GRYD SW1

30+ days ago Requisition ID: 1012

POSITION TITLE:

System Navigator

Salary Range:

Full-Time, Non-exempt $23 per hour/40 hours per week

Job Summary and Purpose:

The System Navigator, assists GRYD Prevention office operations by providing primary reception support and visitor supervision, including data, clerical, and customer service aspects at Community Build, Inc.

Duties and Responsibilities:

• Greets public and provides appropriate program outreach and meeting information
• Greet clients and notify appropriate GRYD staff
• Maintain sign-in of all visitors and clients
• Promptly assist callers seeking staff contact and ensure that message and contact information is documented in the event the staff member is unavailable
• Demonstrate willingness to obtain required training to effectively use communications hardware and software
• Competency in using communications systems, including telephone, fax, copy machines, email and internet
• Effective communications and customer service practices
• Participate in staff meetings; seek clarification and definition of services
• Provide weekly written activity reports
• Develop strategies to prevent or diffuse non-productive activity in program area
• ASSESSMENT/CASE PLANNING: working with Case Managers to facilitate Family Case Management Services, deliver Transitional Client Services
• Serves and engages at-risk, gang-involved, etc. youth or young adults ages 14 to 25 years in designated GRYD zone
• Maintain a minimum of 11 FCM clients updated and active
• Follow all phases of case management, applying Social Embeddedness Tool (SET), data entry, into Efforts to Outcomes (ETO) on client activities and progress
• Meet weekly with Case Managers and other team member
• Complete client intake and assessment packet
• Work with case managers to provide systems navigation services, employment/vocational counseling, and other assistance as needed
• Participate in program events onsite (or virtual), in community schools, parks, etc. Events include, but are not limited to:
• Grab and go events
• Community Food Giveaway
• Job Fairs
• Field trips

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance background check, including criminal history, professional references, employment and educational verifications
• TB Skin Test
• At least age 21 at time of employment
• Able to set limits on risky behavior
• 1-2 years of college preferred; high school diploma or GED required

EXPERIENCE:

• One year of experience working with at-risk individuals/families or gang population
• Proficient in Microsoft Office Software programs
• Experience with ETO software database (preferred not required)

KNOWLEDGE:

• Knowledge of the target community and excellent communication skills
• Working knowledge of web-based data systems, HIPPA compliance
• Proven ability to interact positively with diverse groups of client population with varying educational and economic backgrounds, particularly gang affiliated individuals

SKILLS AND ABILITIES:

• Ability to perform under circumstances of possible emotional and stress and conflict, including dealing with uncooperative clients
• Ability to work a regular schedule provided by your direct supervisor
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards
• Valid California driver’s license, insurance, and reliable transportation

INTETERPERSONAL CHARACTERISTICS:

• Build a relationship with all ethnicities, genders, etc.
• Integrity and ability to work independently without supervision
• Manage time very well

REQUIRED TRAINING:

• GRYD Model of practice and the Efforts to Outcome (ETO) Database
• Basic Microsoft operating system navigation, outlook, word, excel, power-point