Truancy Mediation Director @ TRC [E]

BOYS & GIRLS CLUBS OF GARDEN GROVE; Garden Grove (CA); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

comprehensive benefits

Job summary

BOYS & GIRLS CLUBS OF GARDEN GROVE is seeking a Full Time TRC Coordinator at the Truancy Reduction Center in Garden Grove, CA. You will oversee targeted youth and family programming, manage casework goals, and coordinate field placement with instructors to support attendance initiatives.

The role requires a Bachelor’s degree in a human services field and strong communication skills. Comprehensive benefits accompany a 30+ hour work week, with a flexible schedule as needed.

Qualifications

• Bachelor’s degree in Human Services, Social Work or related field is required (MSW preferred).
• Experience with case management and coordination of services is highly desirable.
• Proficient in Microsoft Office (Excel, Word, Outlook) and virtual meeting tools such as Zoom.

Responsibilities

• Plan and oversee the administration of the program and activities that support the mission.
• Establish objectives consistent with organizational goals and mission.
• Oversee day-to-day program activities in accordance with standards and goals.
• Develop and maintain partner relationships with BGCGG programs and community partners.
• Ensure health and safety of staff and members and maintain safe facilities and equipment.

Skills

Public speaking

Communication skills

Project management

Bilingual

Time management

Education

Bachelor’s Degree in Human Services, Social Work or related field

MSW preferred

Tools

Microsoft Office

Zoom

Job description

Job Details

• Job Location: Truancy Reduction Center - Garden Grove, CA 92841
• Position Type: Full Time
• Education Level: Bachelor's Degree
• Salary Range: $30.00 - $40.00 Hourly
• Job Shift: Full Time (30+ hours/week)
• Class: Non-Exempt, Full Time
• Hourly Rate: Starting at $30.00/hour + comprehensive benefits
• Pay Range: $30.00 - $40.00/hour
• Hours: 30+ hrs/wk, M-F, occasional evening/weekend hours-flexible schedule as needed
• Location: Truancy Reduction Center (TRC)

Job Summary

Coordinate impactful targeted programming for youth and families experiencing chronic absenteeism and/or truancy. Oversee case management services, treatment planning goals, and educational opportunities for students and families experiencing attendance problems. Work collaboratively throughout Orange County, coordinating Parent and Teen Empowerment classes and oversee field placement site responsibilities in coordination with field instructor.

Essential Duties & Responsibility

• Plan and oversee the administration of the program and activities that support the mission
• Establish objectives consistent with organizational goals and mission
• Oversee the provision of day to day program activities in accordance with established standards and goals
• Cultivate and establish partner relationships and recognize partnerships with BGCGG programs, families and community partners
• Establish and maintain program goals and settings that ensure the health and safety of staff and members
• Ensure a healthy and safe environment and that all facilities, equipment and supplies are maintained; practice sound judgment regarding safety
• Ensure staff/volunteers are provided with clear expectations, sufficient training and guidance and are held to those expectations consistently
• Ensure staff understand and effectively communicate standards of BGCGG and Community Impact Programs
• Provide clear and effective staff/volunteer evaluations within BGCGG established timelines
• Develop and recognize staff/volunteers for contributions to BGCGG and families
• Ensure consistent work schedules, office hours and payroll documentation for self and team are consistently maintained
• Participate in the implementation and monitoring of the TRC annual budget, invoices, and ensure programs and activities are operated within established guidelines
• Ensure the maintenance of documentation for grants/contracts and share pertinent information with community stakeholders such as GGPD, OC Probation and GGUSD
• Regularly conduct monthly audits of finances, client management software, client files, intakes, case notes and staff hours
• Oversee proper record keeping and reporting; include documentation of expenses, activities and events conducted, daily participation figures, notable achievements/success stories, program outcomes, program goals and any program issues
• Ensure the utmost quality of programming; follow contract expectations, oversee quality curriculum for classes, and program evaluation for goal setting and community reporting
• Increase community awareness of TRC and other Community Impact Programs through outreach presentations and meetings with partners, programs and other community organizations
• Maintain contact with external community groups, schools, members, BGCGG partners and others
• Preserve confidentiality of all client, staff, volunteer and agency information - exceptions include information pertaining to child abuse, elder abuse, danger to self or others or in response to an authorized release of information
• Remain knowledgeable of HIPAA and confidentiality regulations
• Work with diverse populations in a culturally competent manner; remain objective in crisis situations and maintain healthy boundaries
• Display confidence and adept at conflict resolution strategies; adapt and be flexible
• Work productively with minimum supervision and take initiative on projects; work independently and as a team leader
• Maintain administrative and clerical procedures and systems such as managing files and records, following up on phone calls, receiving, conducting meetings, completing reports and tracking data
• Utilize strong organizational skills with attention to detail, follow-up and manage demanding workload and schedule; utilize excellent time management skills
• Utilize excellent documentation skills with ability to write clearly, concisely and descriptively
• Uphold BGCGG standards and communicate standards to team and community; uphold the organization’s mission and values

Additional Duties & Responsibilities

• Assist with the daily operations, family information and referral services for the TRC program by answering phone calls, scheduling appointments, conducting case management, conducting intakes, providing translation and scheduling classes as needed
• Plan and coordinate special events; attend meetings and trainings as necessary
• Assist in planning and coordination of trainings and special events as requested
• Utilize networking skills and ability to establish and maintain collaborative relationships
• Participate in agency functions as a participant or presenter as needed
• Carry a caseload with supervisor approval and receive clinical supervision
• Maintain knowledge of truancy and case management principles

Qualifications

• Bachelor’s Degree in Human Services, Social Work or related field; MSW preferred
• 2 years post baccalaureate experience in social services, health care or related field; experience working with families and youth preferred
• Experience in case management and knowledge in case management philosophy and function
• Must have knowledge of and ability to utilize Microsoft Office - specifically, Excel, Word, Teams and Outlook; including a variety of other computer software applications such as Zoom
• Must effectively communicate both in writing and verbally; must have public speaking skills and the ability to present in front of large and small groups
• Must have project management skills and the ability to provide training
• Bilingual capabilities preferred
• Valid CA driver license, current automobile insurance, safe driving record, at least 2 years of driving experience and reliable transportation
• Position may require standing/sitting for extended periods of time, dexterity of hands and fingers to operate office equipment, reaching overhead, above the shoulders and horizontally, bending at the waist; seeing to review and analyze reports, documents or other reports; hearing and speaking to communicate and provide information to others; speaking to be heard before groups of people; position may require to lift, carry, pull or otherwise move objects between 10-20 pounds