Case Manager

Northeast Washington Educational Service District 101; Spokane (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

The Northeast Washington Educational Service District 101 is seeking a Case Manager to provide individualized support, advocacy, and guidance to opportunity youth within the YouthBuild and Open Doors programs in Spokane, WA. You will develop case management plans, coordinate referrals, monitor progress, and collaborate with partners to remove barriers to education and employment.

Responsibilities include intake interviews, GED/CASAS testing, coordinating transition plans, delivering group and

Qualifications

• Bachelor's degree in related field required.
• Two years of successful experience working with youth/young adults in alternative/at‑risk programs preferred.
• Knowledge of GED preparation and postsecondary processes is beneficial.

Responsibilities

• Conduct intake interviews and assessments to identify goals and needs.
• Proctor GED and CASAS testing.
• Develop and implement individualized case management and transition plans.
• Provide referrals to community resources for housing, mental health, or substance use.
• Monitor attendance and progress toward goals.
• Collaborate with instructors, partners, and agencies to meet program objectives.
• Lead orientation and group sessions to prepare youth for participation.
• Maintain accurate documentation in written and electronic formats.
• Ensure program compliance with policies and reporting requirements.

Skills

Assessment instruments

Relationship building

Case management records

Public speaking

Office equipment

Education

Bachelor's degree

Tools

Office software

Job description

The job of case manager is done for the purpose of providing individualized support, advocacy, and guidance to opportunity youth (ages 16–24) facing economic, academic, social, and employment barriers. The goal is to support students in achieving high school equivalency, developing life and career skills, accessing wraparound services, and transitioning successfully into employment, training, or postsecondary education. The case manager develops, monitors, and maintains case management plans, delivers group and individual support, and fosters community partnerships to ensure barrier reduction and progress toward personal and program goals.

This position will serve students/participants in the YouthBuild Program.

• Conducts intake interviews, assessments, and screenings for the purpose of identifying goals and service needs.
• Proctors GED and CASAS testing.
• Develops and implements individualized case management and transition plans for the purpose of assisting youth in achieving goals.
• Provides referrals to community resources for the purpose of addressing barriers such as housing, mental health, or substance use.
• Monitors student/member attendance, engagement, and progress toward goals for the purpose of ensuring successful outcomes.
• Collaborates with instructors, peers, partners, and external agencies for the purpose of meeting program objectives.
• Leads and supports the delivery of orientation and mental toughness sessions for the purpose of preparing youth for program participation.
• Organizes workshops, community events, and service-learning opportunities.
• Maintain accurate documentation in written and electronic formats for the purpose of documenting activities, providing written reference, and/or conveying information.
• Ensures program compliance with policies, procedures, and reporting requirements.
• Represents NEWESDat meetings, trainings, and conferences for the purpose of gathering and conveying information.
• Transports members/students in NEWESD vehicles as needed for the purpose of supporting program activities and service learning events.
• Reports immediately to agency supervisor or assistant superintendent any incident that poses a threat to the safety, security, or integrity of youth, staff, or partner and follows up with a written incident report for the purpose of maintaining a safe and secure environment.
• Performs related duties as assigned. Related duties may not specifically be listed but are within the general occupational series and responsibility level typically associated with the employee's classification of work.

Program-Specific Responsibilities

YouthBuild

• Supports construction and secondary track members.
• Facilitates group sessions (e.g., life skills, team building, support resources).
• Tracks Youth Build participation and follow-up outcomes.
• Collaborates with staff to meet performance metrics (e.g., 75% employment rate).

Open Doors

• Provides case management in both classroom and /online GED settings.
• Supports student orientation and engagement across all sites (e.g., Cheney, Pullman, Crosswalk).
• Coordinates with partners for eligible youth referrals (e.g., YouthBuild, AmeriCorps, Next Generation Zone).
• Monitors student learning plans and academic progress.
• Sends weekly attendance outreach emails to non-attending students.
• Supports transition to employment or postsecondary pathways.

SKILLS are required to perform single, technical tasks with a need to periodically upgrade skills in order to meet changing job conditions.

Specific skills required to satisfactorily perform the functions of the job include:

• applying assessment instruments,
• developing and maintaining effective working relationships,
• preparing and maintaining accurate records/case management,
• utilizing excellent written and oral communication skills, including public speaking/group presentation skills, and
• operating standard office equipment including using pertinent software applications.

KNOWLEDGE is required to perform basic math, including calculations using fractions, percentages, and/ or ratios, read technical information, compose a variety of documents, facilitate group discussions, and analyze situations to define issues and draw conclusions.

Specific knowledge required to satisfactorily perform the functions of the job includes:

• general understanding of opportunities available to youth and the many barriers that they may bring with them,
• knowledge of postsecondary process, support services, and student success strategies,
• knowledge of emergency, social, educational, domestic violence, child welfare, and human services systems and how to make referrals, and
• knowledge of GED preparation is desired.

ABILITY is required to schedule activities, meetings, and/or events, gather, collate, and/or classify data, and use basic, job-related equipment. Flexibility is required to independently work with others in a wide variety of circumstances, work with data utilizing defined but different processes, and operate equipment using defined methods. Ability is also required to work with a diversity of individuals and/or groups and work with a variety of data. In working with others, problem solving is required to analyze issues and create action plans. Problem solving with data frequently requires independent interpretation of guidelines.

Specific abilities required to satisfactorily perform the functions of the job include:

• working with detailed information and data,
• employing critical thinking and sound judgment in decision-making,
• responding to requests accurately and in a timely manner,
• taking individual initiative and accepting responsibility and accountability for actions,
• managing time effectively and prioritizing tasks to meet goals and deadlines,
• managing projects independently,
• adapting to changing work priorities,
• producing quality work under pressure,
• maintaining confidentiality,
• understanding and responding appropriately verbal information,
• communicating effectively with diverse groups in a nonjudgmental manner,
• working effectively as part of a team,
• demonstrating patience and a sense of humor,
• working flexible hours if needed, and
• having regular and reliable attendance.

Responsibility

Responsibilities include: working under limited supervision following standardized practices and/or methods, leading, guiding, and/or coordinating others, and operating within a defined budget. Utilization of some resources from other work units is often required to perform the job's functions. There is continual opportunity to impact the agency’s services.

Working Environment

The usual and customary methods of performing the job's functions require the following physical demands: some fine finger dexterity. Generally the job requires 60% sitting, 20% walking, and 20% standing. The job is performed under a generally hazard-free environment.

Experience

Job-related experience with increasing levels of responsibility is required. Two years of successful experience working with youth/young adults in alternative/ at-risk programs within scope of work and experience with GED preparation is highly preferred.

Education

Bachelor’s degree required in related field. A combination of experience and education may be considered in lieu of a degree.

Clearances

WSP/FBI criminal history background clearance (at employee’s expense).

Clear driver abstract for the last five years.

Certificates/Licenses

Hold and maintain a valid driver license, reliable transportation, and required auto insurance.

Obtain and maintain certification in first aid/CPR.

Obtain and maintain Pearson Vue GED proctor certification.

NEWESD 101 is an Equal Opportunity Employer and does not discriminate on the basis of sex, race, creed, religion, color, age, national origin, sexual orientation, gender expression or identity, veteran or military status, disability, or the use of a trained guide dog or service animal in its programs or activities and provides equal access to the Boy Scouts and other designated youth groups. NEWESD 101 complies with the Americans with Disabilities Act. Persons who may need some accommodation in the hiring process should contact the human services office. *ADA, *504 Officer – Darren Nelson, 509.789.3539*