Systems Manager - Not Sap

The Ohio State University; North Carolina; On-site; USD 90,000 - 130,000; Full time

Job summary

The Ohio State University is seeking a Systems Manager to oversee IT computing support for faculty, staff, students, researchers and labs in the College of Engineering. You will manage imaging, accounts, asset inventory and deployments while ensuring policy compliance and effective incident resolution.

This role partners with higher-tier technicians and contributes to training, documentation, and process improvements to meet SLAs and security requirements.

Responsibilities

• Provide tier 1 and 2 IT computing support for faculty, staff, students, researchers and computing labs.
• Lead in delivering immediate assistance and problem resolution while meeting SLAs and service goals.
• Research technical problems to identify, isolate and resolve issues with computing systems, printers, peripherals, operating systems and deployments.
• Perform testing and installation of solutions.
• Partner with tier 2 and 3 technicians to resolve complex issues requiring escalation.
• Deploy images and software applications.
• Create accounts and help identify equipment needs.
• Provide training and computing device orientation to customers and write documentation.
• Manage and monitor computer assets to maintain departmental inventory.
• Assist in audit and inventory compilation.
• Ensure all University and College policies are followed; comply with reporting requirements.
• Adhere to ITIL best practice framework to maintain availability, security and performance of infrastructure services.

Job description

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions.

Current Employees and Students:

If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.

Welcome to The Ohio State University’s career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

• Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.

• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

Job Title:

Systems Manager - Not Sap

Department:

Engineering | Engineering Technology Services

Client Services team members provide tier 1 and 2 IT computing support for faculty, staff, students, researchers and computing labs for the College of Engineering (CoE); leads in providing immediate assistance and problem resolution while meeting SLAs and service goals; researches technical problems to independently identify, isolate and resolve issues with computing systems, printers, peripherals, operating systems and deployments; performs testing and installation of solutions; partners with tier 2 and 3 technicians to resolve complex issues requiring escalation; deploys images and software applications; creates accounts and helps to identify equipment needs; provides training and computing device orientation to customers and writes documentation; manages and monitors computer assets to maintain departmental inventory; assists in audit and inventory compilation; ensures all University and College policies are followed; manages and meets all compliance and reporting requirements of the University, College, departments and/or centers, as needed; adheres to ITIL best practice framework in an effort to ensure the availability, security and performance of infrastructure systems and fulfillment of customer Service Level Agreements (SLAs).

Additional Information:

Location:

Smith Laboratory (0065)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

_ Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. _

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.