Case Management System Analyst

Schneiderman & Sherman, P.C.

Detroit (MI)

On-site

USD 55,000 - 83,000

Full time

13 days ago

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Benefits offered by this job

Competitive pay

PTO & Holidays

Medical & Dental

Job summary

Schneiderman & Sherman, P.C. in Detroit seeks a detail-oriented Systems Integration Analyst to support our technology infrastructure by developing, maintaining, and improving integrations between CaseAware and client/vendor platforms.

The role requires strong analytics, data mapping, and communication skills, with independence to work across internal teams and external partners to drive operational efficiencies.

Qualifications

Experience with system integrations and data mapping.
Ability to translate business needs into integration solutions.
Strong problem-solving and documentation skills.
Excellent communication and collaboration across teams.

Responsibilities

Develop, configure, test, and implement new system integrations between CaseAware and client/vendor platforms.
Map data points to ensure accurate data exchanges and collaborate with internal departments.
Coordinate testing in UAT environments and document results with discrepancies and fixes.
Monitor and enhance existing integrations to meet evolving client needs and policies.
Provide timely updates and resolutions for integration-related issues.

Skills

System integrations

Data mapping

Analytical skills

Troubleshooting

Communication

Documentation

Independent work

Tools

CaseAware

SQL

APIs

UAT testing

HESK ticketing

Job description

At Schneiderman & Sherman, P.C., our mission is to provide clients with access to the most creative, cost-effective solutions for their various legal issues. We are always accessible, responsive, and attentive to detail. We will vigorously fight for the interests of our clients by providing the most innovative and effective representation in our field.

The firm prides itself on its exemplary timelines, client communications, and corporate compliance. Our continued commitment to advancing default technology has provided significant value and savings to our clients nationwide. Moreover, the education, experience, and dedication of our attorneys and staff allow us to handle our clients’ diverse problems in a professional and timely manner.

Our attorneys and staff are proud of our history serving the mortgage industry. We are dedicated to the interests of our clients, our people, and our community. We strive to address their needs and meet their expectations efficiently and effectively – and we do so with integrity, insight, and innovation.

Systems Integration Analyst Summary:

Schneiderman & Sherman, P.C. is seeking a detail-oriented, analytical, and technically skilled Systems Integration Analyst to join our team.

This position plays a critical role in supporting the firm's technology infrastructure by developing, maintaining, monitoring, and improving system integrations between our case management system, CaseAware, and various client and vendor platforms.

The ideal candidate will possess strong analytical and problem-solving skills, excellent communication abilities, and a solid understanding of data mapping, system integrations, and business processes.

This individual must be comfortable working independently, collaborating with internal departments and external vendors, and identifying opportunities to improve operational efficiencies through technology.

Systems Integration Analyst Responsibilities:

System Integration Development

Develop, configure, test, and implement new system integrations based on business and operational requirements.
Identify, analyze, and map data points within CaseAware to ensure accurate, consistent, and efficient data exchanges between systems.
Collaborate with internal departments to understand workflow requirements and translate business needs into effective integration solutions.
Identify opportunities to automate processes, improve data flow, and reduce manual intervention.

Vendor Collaboration and Integration Testing

Work directly with external clients, vendors, and technology partners to coordinate integration development, modifications, and testing.
Conduct and coordinate testing within User Acceptance Testing (UAT) environments to validate functionality and data accuracy before production deployment.
Document testing results, identify discrepancies, and coordinate necessary corrections.

Integration Maintenance and Enhancements

Monitor, maintain, and enhance existing integrations to accommodate evolving client requirements, vendor specifications, system updates, and internal business processes.
Troubleshoot integration failures, data transmission issues, and system discrepancies.
Coordinate necessary updates and modifications to minimize disruption to daily operations.
Maintain accurate documentation of integration configurations, data mappings, changes, and testing procedures.

Quality Assurance, Auditing, and Reporting

Conduct routine audits of existing integrations to ensure data accuracy, completeness, and consistency.
Generate and analyze reports to evaluate integration performance and identify potential issues.
Investigate discrepancies, determine root causes, and implement corrective measures.
Establish and maintain quality control practices to support reliable system performance.
Proactively identify opportunities for process improvements and increased operational efficiency.

Technical Support and Issue Resolution

Monitor and manage integration-related support tickets submitted through the firm's HESK ticketing system.
Evaluate and prioritize support requests based on urgency, operational impact, and business needs.
Investigate reported issues, troubleshoot problems, and coordinate resolutions with appropriate internal resources or external vendors.
Provide timely updates to stakeholders regarding ticket status, corrective actions, and anticipated resolution.
Track recurring issues and recommend long-term solutions to prevent future disruptions.

Required Qualifications and Skills:

Experience working with system integrations, data mapping, business systems analysis, or a related technical support function.
Strong analytical, troubleshooting, and problem-solving abilities.
Understanding of data exchange processes, system workflows, and integration testing methodologies.
Ability to interpret technical requirements and translate them into practical business solutions.
Excellent organizational skills with the ability to manage multiple projects, priorities, and deadlines.
Strong written and verbal communication skills.
Strong attention to detail and commitment to accuracy and quality control.
Ability to work independently while collaborating effectively with internal teams and external vendors.
Proficiency with Microsoft Office applications.

Preferred Qualifications and Skills:

Experience with CaseAware or similar legal case management systems.
Familiarity with API integrations, data imports/exports, file transfers, and automated system interfaces.
Experience with SQL, database queries, data validation, or reporting tools.
Experience conducting User Acceptance Testing (UAT) and documenting testing results.
Knowledge of mortgage servicing, foreclosure, creditors' rights, or legal operations.
Experience working with client and vendor technology platforms in a production environment.

What We Offer You:

Competitive pay rates
Paid time off (PTO) + paid holidays
Medical + Dental insurance options
Health Savings Account (HSA)
Vision insurance plan
401(k) Traditional and Roth retirement plans
Employer-funded Profit-Sharing and Cash Balance retirement plans
Company-paid long-term disability and basic life insurance
Employee Assistance Program (EAP), including free mental health and financial counseling services
Company-organized Volunteer opportunities
Commitment to providing work-life balance
Team bonding events, gift raffles, annual holiday party, and more!