Systems Implementation & Training Specialist

American Property Management, Inc; United States; On-site; USD 78,000 - 106,000; Full time

Benefits offered by this job

Health benefits

Employer premium paid

401k with company match

Sick leave (11 days/year)

Vacation (3 weeks +)

13 paid holidays

Job summary

American Property Management, Inc. is seeking a Training and Development Specialist to lead onboarding, leasing and employee training across all APM properties.

The role emphasizes collaboration, compliance, and measurable training outcomes. Ideal candidates have 5+ years in multifamily property management, 2+ years in training, a high school diploma or GED (bachelor's preferred), and proficiency with Grace Hill, Yardi, RealPage, EliseAI, and Microsoft Office.

Qualifications

• 5+ years of multifamily property management experience required.
• 2+ years in training and development required.
• Bachelor's degree preferred; high school diploma acceptable.

Responsibilities

• Develop and facilitate new hire, leasing, customer service, application, and ongoing employee training programs across all APM properties.
• Conduct monthly staff, Fair Housing, toolbox, and huddle training sessions and monitor progress within 90 days.
• Support leasing performance by reinforcing standards and improving occupancy goals.
• Assist with lease‑up and acquisition communities, including employee training, system setup, and property inspections.
• Support recruitment and retention through job fairs, candidate interviews, and employee development initiatives.
• Administer Grace Hill, including user access, training assignments, compliance tracking, and invoicing.
• Oversee setup and ongoing administration of Yardi, RealPage, and EliseAI for system accuracy and consistency.

Skills

Multifamily property management

Training & development

Communication & teamwork

Attention to detail

English proficiency

Microsoft Office

Driver's license

Education

High School Diploma / GED

Bachelor's degree preferred

Tools

Grace Hill

Yardi

RealPage

EliseAI

Excel / Office Suite

Job description

About American Property Management

Founded in Bellevue, Washington in 1987, American Property Management stands proud as a leader in property management. With over three decades of dedicated service, our expertise shines in the realm of multifamily community management. We currently have 5,500+ units under management and strive to showcase excellence to our internal and external stakeholders. At APM, our teams leverage modern technology and AI tools to automate routine work, surface insights faster, and free up time for high-impact, human problem-solving. Through AI and other technology, we have been able to reduce the times our teams spend in delinquency follow-up, prospect follow-up, resident follow-up and questions, renewal follow-up, and work order follow-up and questions. We don’t replace people with technology – we use AI as a smart assistant so our teams can collaborate better, make data-informed decisions, and focus on the work that matters most. We are looking for people who are curious and innovative, excited to experiment with new tools, and passionate about using technology to drive our company forward. To learn more about us: https://www.americanpropertymgmt.com/about-us

Position Overview

Schedule – Monday through Friday from 7am – 4pm PT - Flexibility to work additional hours may be required to meet company/project needs.

On‑Site Requirement: This position requires physical presence at your job location during the scheduled hours. Must be able to reliably commute or be planning to relocate before starting work.

Compensation Package– $92,196 to $92,196 / Year*

• Competitive medical, dental, and vision benefits.
• Employer pays 85% of employee’s premium.
• 401k contribution opportunity with an annual company match.
• Paid sick leave accrual equivalent to 1.33 hours for every 30 hours worked (~11 days per year).
• Paid vacation starting at three weeks and increasing with tenure.
• 13 paid holidays, including 2 personal holidays of your choice.

* The above compensation is a range. Offers are made based on a candidate’s experience and the geographical location of this position.

What We Offer

• Competitive starting wages (listed above).
• A company-wide commitment to diversity and inclusion.
• A positive work environment where employee’s contributions are valued.
• A fun culture with team‑building activities and events.
• Comprehensive training programs and development opportunities.

What We’re Looking For

5+ years of experience required in multifamily property management within the last 10 years.

2+ years of experience in training and development required.

High School Diploma / GED required, bachelor’s degree in related field preferred.

Valid driver’s license required.

Demonstrates exceptional attention to detail and organizational abilities.

Proficient in effective communication and teamwork.

Maintains a positive outlook and embraces a collaborative team approach.

Shows responsibility and takes pride in their work.

Fluent in English, with strong reading, speaking, and writing skills.

Proficient in Microsoft Office applications, including Excel, Word, and Outlook.

Your Role

Develop and facililitate new hire, leasing, customer service, application, and ongoing employee training programs across all APM properties.

Conduct monthly staff, Fair Housing, weekly toolbox, and huddle training sessions while monitoring training progress and completion within the first 90 days.

Support leasing performance by reinforcing company standards, improving closing ratios, maintaining occupancy goals, and overseeing property shopping results.

Assist with lease‑up and acquisition communities, including employee training, operational support, system setup, and property inspections.

Support recruitment and retention efforts through job fairs, candidate interviews, and employee development initiatives.

Administer Grace Hill, including user access, training assignments, compliance tracking, property configurations, and invoice processing.

Oversee the setup, configuration, & ongoing administration of Yardi, RealPage, and EliseAI, ensuring system accuracy, functionality, and consistency across properties.

Coordinate new property and employee system onboarding, including user permissions, workflows, integrations, troubleshooting, & vendor communication.

Monitor system performance, data accuracy, reporting, and platform utilization while identifying opportunities for process improvement and employee training.

Develop and maintain operational procedures, training materials, & system documentation while collaborating across departments on system enhancements, branding initiatives, & operational improvements.

The responsibilities above are not all-inclusive.

Our Mission & Culture

At American Property Management, “We are committed to being the ‘Best Asset Management Company in the West’ by setting the industry standard in customer service and honoring our customers who rely on us for continued exemplary service year after year.” To fulfill this mission, we prioritize respect, collaboration, integrity, and transparency. These core principles guide our interactions and decisions, creating a work environment where every voice is heard and valued. We understand that our employees are the cornerstone of our success, and we foster a culture that encourages teamwork and open communication. Our commitment to integrity and transparency not only shapes how we do business but also how we support and appreciate our dedicated team members. By nurturing these values and striving to exceed customer expectations, we create a stronger, more successful company where everyone has the opportunity to thrive.

Background Checks and Screenings

Candidates should be prepared to undergo a background check and complete a 4-panel drug screening. Depending on the position, the background check may involve professional reference checks, credit checks, county and nationwide criminal history reviews, social media screenings, as well as education, certification, and employment verifications.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER AND AFFIRMATIVE ACTION EMPLOYER

We are a proud Equal Opportunity Employer and are dedicated to fostering an inclusive workplace. We celebrate diversity and are committed to creating an environment where all employees are respected, treated fairly, and given equal opportunities to thrive. We encourage applicants of all races, colors, religions, genders, sexual orientations, gender identities or expressions, national origins, ages, disabilities, veteran status, and all other characteristics to apply. Our commitment to equality, respect, and inclusivity means we strive to reflect the communities we serve and welcome the unique contributions that come from diverse perspectives.

Founded in Bellevue, Washington in 1987, American Property Management stands proud as a leader in property management. With over three decades of dedicated service, our expertise shines in the realm of multifamily community management. We currently have 5,500+ units under management and strive to showcase excellence to our internal and external stakeholders. At APM, our teams leverage modern technology and AI tools to automate routine work, surface insights faster, and free up time for high‑impact, human problem‑solving. Through AI and other technology, we have been able to reduce the times our teams spend in delinquency follow‑up, prospect follow‑up, resident follow‑up and questions, renewal follow‑up, and work order follow‑up and questions. We don’t replace people with technology – we use AI as a smart assistant so our teams can collaborate better, make data‑informed decisions, and focus on the work that matters most.