Systems Engineer - Windows Packaging /Automation (no C2C candidates please)

Tier One Technologies, LLC; Raleigh (NC); Hybrid; USD 90,000 - 120,000; Full time

Job summary

A leading company, Tier One Technologies, LLC, seeks a Systems Engineer specializing in Windows packaging and automation. This hybrid Contract-to-Hire position in Raleigh requires US citizenship and involves developing solutions for complex processes within government relations services. Ideal candidates will have 8-12 years of applicable experience and must possess expertise in scripting and problem resolution.

Qualifications

• 8-12 years of relevant experience required.
• Ability to manage multiple priorities effectively.
• Must possess PowerShell scripting experience for Windows packaging.

Responsibilities

• Develop solutions for Microsoft Workplace Modernization.
• Collaborate with various functional groups to meet objectives.
• Analyze and resolve complex hardware and software issues.

Skills

PowerShell scripting

Customer service

Effective communication

Education

Degree in applicable field or 4 years experience

Tools

Microsoft Endpoint Configuration Manager

Tanium

Active Directory

Job description

Systems Engineer - Windows Packaging /Automation (no C2C candidates please)

1 week ago Be among the first 25 applicants

Please note that all applicants must be US Citizens and no C2C candidates will be accepted.

Summary:

• Tier One Technologies is seeking a Systems Engineer with Packaging and Automation Tier One Technologies is seeking a Systems Engineer with Packaging and Automation experience. The role requires specialized knowledge and skills in architecture, technologies, tools, and an in-depth understanding of the underlying hardware and software, the ability to recognize, diagnose and resolve complex problems, and ability to effectively evaluate and integrate emerging technologies.
• This hybrid Contract-to-Hire position will be located in Raleigh, NC.
• Must be a US citizen.
• SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Requirements:

• Develop solutions using PowerShell, VBScript, etc. to identify and/or remediate problems/issues/requirements related to Microsoft Workplace Modernization efforts: Windows 10 SAC (and above) and Office M365 Apps.
• Develop scripted solutions to evaluate, identify and remediate, when necessary, issues related to computer system health, i.e. status of critical services, restarting failed services, low disk space, high CPU utilization, review event logs for issues, etc.
• Collaborate/interact with other diverse functional groups to accomplish stated objectives.
• Research, evaluate, and develop a wide variety of complex technology components of a tactical nature.
• Independently install, test, and implement complex component-level changes within the technology infrastructure.
• Operate, maintain, and provide support for a wide variety of complex technological components.
• Establish operational processes for delivering world-class technology platforms.
• Independently analyze and develop innovative resolutions for complex problems involving availability and/or performance at the component level. Work with Suppliers to resolve problems and implement approved solutions independently.
• Perform capacity and performance analysis and develop and implement recommendations.
• Develop, plan, and manage project tasks.
• Participate in the preparation of materials and oral presentations for customers and management.
• Play a lead role in meetings relating to specific technical projects or tasks.
• Develop and recommend innovative solutions to business problems of moderate complexity, including preparation of cost-benefit analyses.
• Establish and maintain working relationships with Suppliers. Understand and influence Supplier strategies and product directions.
• Develop and maintain specialized knowledge of current and emerging technologies within assigned division or platform.
• Provide training to less experienced team members of the IT department.
• Analyze and resolve complex hardware and software problems with distributed systems.
• Use in-depth knowledge of distributed hardware and software systems.
• Use management systems for endpoints. These include Tanium, MECM (Microsoft Endpoint Configuration Manager), Ivanti MDM/Neurons, Active Directory and others as required.
• Perform tests and implement hardware/software adds, changes, backup, and restoration functions, etc.
• Perform visual checks of all system components, wiring and status lights.
• Escalate unusual or unexpected findings as appropriate.
• Provide periodic reports to users and managers of systems status.
• Provide weekly status reports and maintain project cost charge backs.
• Maintain project plans as required and notify management of critical failures and/or missed milestones.
• Use change and test management procedures as required.
• Provide an action plan for resolution of any/all faults detected.
• Perform isolation testing of problem equipment and/or software.
• Provide documentation of all solutions to problems.
• Provide reports with intent to share solutions found.
• Provide and implement escalation processes and/or procedures.
• Develop, implement, and follow the appropriate quality assurance program.
• Develop recommendations and procedures for implementation of new hardware/software products and applications, suitable for presentations.
• Edit computer-based documentation and trouble ticket systems to document equipment configurations, track changes, track issues, and compile performance data.
• Monitor trouble tickets in the support queue to address deployment/packaging/automation projects impact. Take corrective action to address issues.
• Fully cooperate, and to the best of abilities, influence an orderly and efficient deployment of services. To avoid/mitigate service interruption, the incumbent engineer must continue to provide comprehensive support services during a deployment period, which must include, but not limited to, all necessary information, training of personnel, transfer knowledge, processes, and techniques.
• Create change requests, in compliance with existing procedures, for change management.
• Interact with other diverse functional groups to accomplish stated objectives.

Qualifications:

• A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then 4 additional years of related experience
• 8-12 years of relevant experience.
• PowerShell scripting experience to focus on Windows package creation and automation.
• Customer service skills and the ability to satisfy client problems and needs when working in a Service Center environment successfully and consistently.
• Ability to be proactive and resourceful in managing multiple priorities in a dynamic and fluid environment.
• Effective oral and written communications skills.
• Must be able to obtain a Position of Public Trust Clearance
• Must be a US Citizen and not have traveled outside the US for a combined total of 6 months or more in the last 5 years.
• Must have resided in the US for the last 5 years.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Government Relations Services

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