Systems Engineer / Support Engineer

Deegit Inc; Rockville (MD); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading technology firm in Rockville, Maryland, is seeking a Mid-Level Application Operations Support Engineer. The ideal candidate will have experience in supporting Linux and Windows systems, troubleshooting deployments, and application monitoring. Familiarity with AWS services like EC2 and S3 is essential, along with scripting skills in Python and Perl. This role involves assisting application teams in various operational tasks and requires participation in the on-call rotation for after-hours support.

Qualifications

• Experience providing support for Linux systems.
• Experience providing support for Windows systems.
• Basic database experience including executing SQL.
• Knowledge of server environment setup/provisioning.
• Experience with application-related troubleshooting.

Responsibilities

• Perform application release and operations activities.
• Assist application teams in assessing and troubleshooting issues.
• Monitor application performance using various tools.
• Work with application teams to develop server requirements.
• Provide support for applications hosted on AWS.

Skills

Linux systems support

Troubleshooting deployments

Application monitoring

Scripting in Perl

Scripting in Python

Windows systems support

SQL execution and database support

AWS services (EC2, S3, ELB)

Automated deployment tools

Tools

Nagios

AppDynamics

Icinga

Tomcat

Apache

Job description

Mid-Level Application Operations Support Engineer

We are looking for an individual with application support experience to perform application release and operations activities in our on premise data centers as well as AWS.

Following are the requirements for the position:

• Experience providing support for Linux systems.
• This includes assisting application teams with assessing issues and troubleshooting deployments.
• Monitoring experience with setting up Nagio’s, Appdynamics and Icinga dashboards.
• Scripting in Perl and Python is needed.
• Experience providing support for Windows systems.
• This includes assisting application teams with assessing issues and troubleshooting deployments.
• Basic database experience which should include executing SQL, and assisting application teams with connectivity and integration activities.
• Knowledge of setup/provisioning of server environments in support of application purposes.
• And while this does not include the actual build activity of servers, it does include working with application teams to develop requirements and then submitting those requirements to build teams and following up until the servers are delivered.
• Experience with Tomcat and Apache a plus.
• Experience with troubleshooting application related issues.
• This includes reviewing log files, application servers/services (i.e. Tomcat and Apache as examples), working with the network team to troubleshoot connectivity issues and working with infrastructure teams for OS/platform issues.
• We are utilizing many services provided by AWS, and continuously evolving as AWS evolves.
• Having experience supporting applications in AWS at an enterprise level is desired.
• Specifically an understanding of EC2, S3, ELB and Security Groups is very helpful.
• This position will provide support to application teams to establish connectivity between systems during design and development. This includes working with the network team for firewall support between systems as well as users and systems.
• Scripting experience is required.
• Scripting technologies are utilized to support those activities.
• Some examples are Python and Perl.
• Experience deploying applications is preferred, and experience with automated deployment tools a plus.
• This person will be part of an on‑call rotation and will be expected to support after hours and weekends during that time.

Additional Information

All your information will be kept confidential according to EEO guidelines.