Systems Engineer (ServiceNow)

Dezign Concepts LLC; Springfield (VA); On-site; USD 120,000 - 150,000; Full time

Job summary

Dezign Concepts LLC in Springfield, VA, seeks a Systems Engineer (ServiceNow) to advance the enterprise ServiceNow platform for 3,000 users. The role emphasizes automation, workflows, and modernization of IT service delivery in an air-gapped environment.

You will build and extend ServiceNow workflows, implement Flow Designer and Integration Hub patterns, and lead process mapping for intake, RMF A&A, and security documentation. Strong collaboration with ISSO/ISSM and PMOs is required.

Qualifications

• Experience building automation-heavy ServiceNow workflows.
• Experience with Flow Designer and Integration Hub.
• Experience creating catalog items for IT support and access requests.
• Configuring PPM forms, flows, and templates; CAM module experience.
• Lead process mapping and future-state design; writing user stories.
• Managing UAT, workshops with security staff and PMOs.
• Training users and creating knowledge base articles and SOPs.

Responsibilities

• Build automation-heavy ServiceNow workflows and front door experiences for enterprise deployment.
• Implement Flow Designer and Integration Hub patterns for approvals, routing, notifications, and orchestration; create reusable subflows.
• Build and extend catalog items for IT support, service requests, business requirements intake, and RMF tasks.
• Support PPM configuration buildouts, including forms, flows, and templates; support A&A processes and CAM module.
• Lead process mapping and future-state design for enterprise intake, project lifecycle, RMF A&A, and security paperwork workflows.
• Write user stories and acceptance criteria, manage UAT, and facilitate workshops with ISSO/ISSM, system owners, AO representatives, and PMOs.
• Train users, create knowledge base articles, SOPs, and quick reference guides, and support adoption of ServiceNow.

Skills

ServiceNow workflows

Flow Designer

Integration Hub

Catalog items

PPM forms

CAM module

A&A RMF

UAT

Training

Job description

Systems Engineer (ServiceNow)

Location:Springfield, VA

(salary is commensurate with education and experience)

Job Code:20260928-4448-02-02

Clearance:Active Top Secret with Poly

Support modernization of a standalone, air-gapped enterprise network providing application functions to approximately 3,000 users. This position focuses on engineering and enhancing the enterprise ServiceNow platform.

Responsibilities

• Build automation-heavy ServiceNow workflows and front door experiences for an enterprise deployment serving approximately 2,500 users.
• Implement Flow Designer and Integration Hub patterns for approvals, routing, notifications, and orchestration; create reusable subflows for approval chains, task generation, SLA timers, and escalations.
• Build and extend catalog items for IT support, service requests, business requirements intake, security processing, A&A and RMF tasks, and evidence requests.
• Support PPM configuration buildouts, including forms, flows, and templates; support A&A processes and the CAM module.
• Lead process mapping and future-state design for enterprise intake, project lifecycle, RMF A&A, and security paperwork workflows.
• Write user stories and acceptance criteria, manage UAT, and facilitate workshops with security staff, system owners, AO representatives, and PMOs.
• Train users, create knowledge base articles, SOPs, and quick reference guides, and support adoption of ServiceNow.

Required Skills

• Building automation-heavy ServiceNow workflows and front door experiences in IC environments.
• Implementing Flow Designer and Integration Hub patterns for approvals, routing, notifications, and orchestration.
• Building and extending catalog items for IT support, service requests, business requirements intake, and visit or access requests.
• Configuring ServiceNow PPM forms, flows, and templates; creating reusable subflows for approval chains, task generation, SLA timers, and escalations.
• Working with the CAM module for A&A processes, RMF tasks, or evidence requests.
• Leading process mapping and future-state design; writing user stories and acceptance criteria; managing UAT.
• Training ServiceNow users, facilitating workshops with ISSO/ISSM, system owners, or PMOs, and creating SOPs and quick reference guides.

Highly Desired Skills

• Change management and increased ServiceNow adoption across thousands of users.
• Form validation and conditional logic for vetting; integrations with identity or group lookups, controlled evidence stores, or eMASS and other RMF systems.
• Virtual Agent or chat-to-ticket optimization; role-based training for end users, fulfillment teams, RMF practitioners, and project managers.
• Running UAT cycles and defect triage; experience with the Sponsor CAM module and A&A process.

Dezign Concepts, LLC | Versatile Engineering Solutions Powering the Intelligence Community

Dezign Concepts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.