Senior ServiceNow Engineer – Enterprise RMF & IT (TS/Poly)

Dezign Concepts LLC; Springfield (VA); On-site; USD 120,000 - 150,000; Full time

Job summary

Dezign Concepts LLC in Springfield, VA, seeks a Systems Engineer (ServiceNow) to advance the enterprise ServiceNow platform for 3,000 users. The role emphasizes automation, workflows, and modernization of IT service delivery in an air-gapped environment.

You will build and extend ServiceNow workflows, implement Flow Designer and Integration Hub patterns, and lead process mapping for intake, RMF A&A, and security documentation. Strong collaboration with ISSO/ISSM and PMOs is required.

Qualifications

• Experience building automation-heavy ServiceNow workflows.
• Experience with Flow Designer and Integration Hub.
• Experience creating catalog items for IT support and access requests.
• Configuring PPM forms, flows, and templates; CAM module experience.
• Lead process mapping and future-state design; writing user stories.
• Managing UAT, workshops with security staff and PMOs.
• Training users and creating knowledge base articles and SOPs.

Responsibilities

• Build automation-heavy ServiceNow workflows and front door experiences for enterprise deployment.
• Implement Flow Designer and Integration Hub patterns for approvals, routing, notifications, and orchestration; create reusable subflows.
• Build and extend catalog items for IT support, service requests, business requirements intake, and RMF tasks.
• Support PPM configuration buildouts, including forms, flows, and templates; support A&A processes and CAM module.
• Lead process mapping and future-state design for enterprise intake, project lifecycle, RMF A&A, and security paperwork workflows.
• Write user stories and acceptance criteria, manage UAT, and facilitate workshops with ISSO/ISSM, system owners, AO representatives, and PMOs.
• Train users, create knowledge base articles, SOPs, and quick reference guides, and support adoption of ServiceNow.

Skills

ServiceNow workflows

Flow Designer

Integration Hub

Catalog items

PPM forms

CAM module

A&A RMF

UAT

Training

Job description

Dezign Concepts LLC in Springfield, VA, seeks a Systems Engineer (ServiceNow) to advance the enterprise ServiceNow platform for 3,000 users. The role emphasizes automation, workflows, and modernization of IT service delivery in an air-gapped environment.

You will build and extend ServiceNow workflows, implement Flow Designer and Integration Hub patterns, and lead process mapping for intake, RMF A&A, and security documentation. Strong collaboration with ISSO/ISSM and PMOs is required.