Systems Engineer (Level 2)

Tech Guardian; Pine Level (NC); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits after 90 days

Job summary

Tech Guardian is an award-winning MSP seeking a Level 2 Systems Engineer. The role focuses on escalation handling, proactive maintenance, and design of Microsoft server environments. On-site support within 30 miles of the Lake Elsinore area and remote client work are required.

You will collaborate with senior engineers, train junior staff, and contribute to migrations while documenting all procedures for knowledge sharing.

Qualifications

• 4+ years of Help Desk or Field Tech experience.
• Systems administrator experience.
• Degree in a related field preferred; industry certs desired.

Responsibilities

• Resolve escalated tickets and escalate to Level-3 when needed.
• Assist helpdesk and field techs with overflow tickets.
• Test and maintain client backups and BDR compliance.
• Proactively design solutions to improve client experience.
• Implement and troubleshoot Microsoft server environments.
• Secure data networks using industry best practices.
• Design, setup and manage Exchange 2016/2019/M365.
• Document procedures and mentor lower level techs.

Skills

MSP experience

PSA tools

RMM tools

Customer service

Multi‑tasking

Education

Degree in related field

Tools

HyperV

VMware

Active Directory

Job description

Position – Systems Engineer (Level 2)

Company: Tech Guardian

Status: Full Time

Initial Compensation: $29.08 – $34.51/hour (based on experience and certifications); plus travel and a significant bonus structure

Tech Guardian is a Managed Service Provider (MSP) that has been in business for over 19 years. We are an award-winning IT company rated in the top 5% in USA, with expertise across all IT environments. Our office is located in Lake Elsinore and we serve small and medium businesses throughout the Inland Empire. Tech Guardian provides something different than what is traditionally done in the IT space. We provide proactive IT services, not break/fix, so our techs are responsible for engineering system solutions to protect customers from downtime. Our business is steadily growing and we need engineers and technicians with a strong desire to grow with our company and be a team player. Tech Guardian values its employees and invests in their long‑term growth. We expect our technicians to advance and grow in the company by certifying in a range of products and we compensate with pay raises with each certification. We provide paid technical training each week and we reimburse the cost of each passed certification. Every team member becomes a part of the Tech Guardian family and we frequently have team activities to maintain strong working relationships. Our employees work for Tech Guardian because they enjoy the atmosphere, the camaraderie and the challenge of solving new problems each day.

Objective

Tech Guardian is seeking a strong Level 2 Systems Engineer. A Level 2 Tech is the first escalation point for helpdesk and they resolve complex issues that are beyond the skill level of Level 1 Techs. They focus on proactive support, maintenance, systems administration and network administration. They work on high level projects and deploy all core Microsoft Server technologies. They work in our network operations center in Lake Elsinore and they work on‑site at our clients’ facilities (within 30 miles of our office). They work directly with clients on‑site and remotely to troubleshoot problems and plan projects. Therefore, Techs must have reliable transportation, exceptional customer services skills and look and act professional. In addition, they train and direct lower level Techs.

Responsibilities

• Resolve escalated tickets and elevate to Level-3 if necessary
• Assist helpdesk and field techs with overflow tickets
• Test and maintain all client backups and BDR compliance
• Proactively design solutions for a better client experience
• Implement & troubleshoot Microsoft server environments
• Secure data networks using industry best practices
• Customize complex Group Policies
• Design and setup TCP/IP networks including RDP, DNS, DHCP, WINS, and VPN
• Implement and configure Active Directory
• Build and configure IBM/Dell/HP server equipment
• Setup and implement virtual environments using HyperV/VMware
• Design, setup and implement Exchange 2016/2019/M365
• Configure and troubleshoot switches, routers and firewalls
• Install equipment and application software
• Troubleshoot and repair hardware
• Plan, structure and implement migrations and other projects while directing lower level techs
• Work with senior level techs on large migrations and other tasks
• Fully document all procedures and tasks and create documentation for lower level techs

Required Skills

• Previous experience working for an MSP desired
• Experience with PSA/Ticketing System and RMM tools
• A service oriented attitude – you do what it takes to get the job done correctly
• Have the ability to manage multiple projects simultaneously with minimum oversight
• Be eager to learn, pick up new technologies and be proficient in a short time
• Working knowledge of a broad range of technologies
• Be a team player, avoid complaining and motivated to advance and grow
• Have a teachable and positive attitude at all times
• Meticulous – you have a fine eye for details
• Resourceful Problem Solver – you always find a way to make it work
• Convey confidence while building rapport with clients
• Reliable, trustworthy and honest
• Articulate – you can communicate professionally over the phone, in person and in writing
• Ability to communicate technical information to non-technical people
• Skilled at organizing resources and establishing priorities
• Ability to work under pressure and manage stress

About You

• 4+ Years Help Desk / Field Tech Experience
• Systems Admin Experience
• Degree in a related field preferred
• Desired Certs: A+, Network+, Security+, MCSA, CCNA, CISSP

About The Job

• Occasionally visiting client sites (within 30 miles of our office)
• $29.08 – $34.51 / hour (based on experience and certifications); plus travel and significant bonuses
• Competitive benefits package available after 90 days
• Typical shift: 8am – 5pm (or 7am to 4pm) M-F with some evenings and weekends (on a rotational basis)
• Must be able to pass a drug test
• Occasionally lift and/or move up to 50 pounds
• Frequently bend, lift, stand and crawl under desks
• Access to top tier training materials and certifications
• Learn and apply IT best-practices