Level II Systems Engineer

TeamLogic IT; Denver (CO); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Compensation

401(k) matching

Health insurance

Flexible schedule

Paid time off

Opportunity for advancement

Free food & snacks

Job summary

TeamLogic IT in Denver, Colorado, is looking for a Level 2 Systems Engineer to ensure system operation and functionality for end users. Responsibilities include providing IT support, system provisioning for new hires, and maintaining network infrastructure.

The ideal candidate will have a college diploma in Computer Science or equivalent and a strong background in desktop and server operating systems, including Active Directory. Flexible work from home options are available.

Qualifications

• 5 years equivalent work experience in IT.
• Experience writing proposals for technical solutions.
• Microsoft Server and Desktop operating systems certifications preferred.

Responsibilities

• Provide support for incoming requests via telephone, web portal, or email.
• Provisioning and system setup for new hires.
• Use remote tools and perform hands-on fixes when necessary.
• Manage and monitor client backup solutions.
• Ensure company safety and security standards are met.

Skills

Exceptional written and oral communication skills

Desktop and server operating systems

Active Directory

Customer service skills

Excellent problem-solving skills

Organizational skills

Experience with UTM firewalls

Education

College diploma or university degree in Computer Science

Tools

Remote tools and diagnostic utilities

Ninja RMM

Autotask PSA

Job description

Benefits

• Competitive Compensation
• People First Culture
• Monthly on‑call stipend
• Monthly home internet stipend
• Home Internet Stipend
• 401(k) matching
• Company parties
• Competitive salary
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Dental insurance
• Vision insurance
• Flexible Scheduling / Hybrid Environment
• Career Advancement Opportunities

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogicIT. Our team exhibits a deep-stated need to expand boundaries, flex know-how, and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Summary

The Level 2 Systems Engineer role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the Systems Engineer will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties. Systems Engineers are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.

IT Technician II Responsibilities

• Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Maintaining and monitoring all SOC applications for the client base to ensure all endpoints are protected.
• Server administration via Active Directory, File & Print services, DNS, DHCP.
• Network firewall and switch administration and maintenance.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Lead on management and implementation of all technology software stacks.
• Management and monitoring of all client Backup solutions.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.
• Some network and server solution design and architecture.
• Assist with onboardings, projects, and updating documentation.

IT Technician II Requirements

• College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience.
• Exceptional written and oral communication skills.
• Experience with desktop and server operating systems, including Azure server environments.
• Experience writing proposals for technical solutions to fulfill business needs.
• Strong understanding of technology and business productivity systems.
• Active Directory knowledge and experience.
• Experience with UTM firewalls is a plus.
• Ninja RMM and Autotaxis PSA Experience
• Exceptional interpersonal skills, focusing on rapport building, listening, and questioning skills.
• Good problem-solution skills.
• Excellent customer service skills.
• Ability to work under moderate supervision.
• Awesome organizational skills and a master at multitasking.
• Sales Engineering experience is a plus.
• Microsoft Server certification is preferred.
• Microsoft Desktop operating systems certification is preferred.
• Valid Driver's License and ability to drive to customer locations when required.
• CompTIA Net+ and/or CompTIA Security+ certifications are preferred.
• Managed Services Provider (MSP) experience preferred.

Flexible work from home options available.