Senior IT Technician

TeamLogic IT Richmond; Richmond (VA); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Flexible Schedule

Free Uniforms

Health Insurance

Opportunity for Advancement

Paid Time Off

Training & Development

Competitive Salary

Job summary

An established industry player is seeking a Level 3 Engineer with managerial aspirations to join their dynamic technical services team. This role offers a unique blend of hands-on technical work and leadership responsibilities, ensuring the smooth operation of IT solutions for clients. Ideal candidates will possess a strong technical background, excellent problem-solving skills, and a passion for mentoring others. With opportunities for professional development and career growth, this position is perfect for those looking to advance in a fast-paced, collaborative environment. Join a team dedicated to overcoming challenges and delivering exceptional service.

Qualifications

• 10+ years of IT support and system administration experience.
• Strong knowledge of Microsoft Windows and virtualization technologies.

Responsibilities

• Provide escalated technical support for complex IT issues.
• Lead and manage IT infrastructure projects and upgrades.
• Mentor junior engineers and conduct training sessions.

Skills

Technical Support

Problem-Solving

Customer Service

Project Management

Network Protocols

Virtualization Technologies

Analytical Skills

Communication Skills

Education

Bachelor's Degree in Computer Science

Relevant Certifications (CCNA, CCNP, MCSA)

Job description

Benefits:

• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Company Overview:

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Position Summary: Previous MSP Experience highly desired. We are seeking a highly skilled and experienced Level 3 Engineer with managerial advancement aspirations to join our technical services team. The ideal candidate will have a strong technical background, excellent problem-solving skills, extraordinary customer service skills, effective project management, and the ability to manage and mentor junior engineers. This role involves both hands-on technical work and some management responsibilities, ensuring the smooth operation of our clients’ IT solutions. Demonstration of handling delegated tasks from the Director of Technical Services and ongoing assumption of his responsibilities will lend itself to potential promotion into that role.

Key Responsibilities:

1. Technical Support and Troubleshooting:

• Provide escalated technical support for complex issues related to servers, cloud applications, Microsoft 365 products, migrations, networks, and applications.
• Perform advanced troubleshooting and root cause analysis to resolve technical problems.
• Implement and maintain backup and disaster recovery solutions.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.

System Administration:

• Manage and monitor client IT infrastructure, including servers, networks, and storage systems.
• Ensure security protocols and best practices are followed to protect client data.
• Conduct regular preventative maintenance, managing internal teams to ensure all manufacturer updates and firmware updates to third-party firewalls, switches, routers, access points, and other peripheral devices.
• Identify, detect, and develop processes to resolve recurring issues identified by monitoring tools.

Project Management:

• Lead and manage IT infrastructure projects, including upgrades, migrations, and new implementations.
• Coordinate with clients and internal teams to ensure project goals and timelines are met.
• Prepare project documentation and reports.

Team Leadership and Mentoring:

• Mentor and guide junior engineers and support staff.
• Conduct training sessions and share knowledge.
• Assist in performance evaluations and provide feedback to team members.

Client Relationship Management:

• Maintain strong client relationships to ensure high customer satisfaction.
• Conduct regular meetings to review service performance and discuss future needs.
• Identify opportunities for process improvements and recommend solutions.

Documentation and Reporting:

• Maintain accurate documentation of IT assets, configurations, and activities.
• Prepare and present system performance, incident, and project reports.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Previous MSP Experience.
• Minimum of 10 years of experience in IT support and system administration.
• Strong knowledge of Microsoft Windows and virtualization technologies.
• Experience with network protocols and security practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Project management experience is a plus.
• Relevant certifications (e.g., CCNA, CCNP, MCSA) are preferred.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth (Senior Management).

Compensation: $85,000.00 - $100,000.00 per year