Systems Engineer (Intelligent Transportation System Industry Exp Required)

Jobot; Alexandria (VA); On-site; USD 100,000 - 110,000; Full time

Job summary

Jobot is seeking a Systems Engineer to support production systems, infrastructure, and end users in a customer-facing, high-availability environment. You will serve as a primary technical resource, collaborating with software, infrastructure, and QA teams while ensuring operational excellence, 24x7 support, and effective documentation.

The ideal candidate brings Linux/Windows experience, containerized apps, and strong communication skills to drive reliability and performance in real-world

Qualifications

• 3+ years of experience supporting production systems or enterprise applications.
• Strong troubleshooting and root-cause analysis skills.
• Experience with Linux and Windows environments, plus Kubernetes.

Responsibilities

• Serve as primary customer liaison handling incidents and support requests.
• Support and troubleshoot NVR platforms and related infrastructure.
• Diagnose and resolve hardware, software, and network issues.
• Participate in client meetings, change control, and reviews.
• Perform upgrades across Linux, Windows, and COTS solutions.
• Monitor containerized apps and Kubernetes environments.
• Provide 24x7 production system support and documentation.
• Deliver training and knowledge transfer to ops staff.
• Identify system improvements to enhance reliability.

Skills

Troubleshooting

Communication

Time management

Cross-functional collaboration

Tools

Linux

Windows

Kubernetes

Containerization

Job description

A bit about us

Global technology company focused on intelligent transportation systems and smart mobility solutions. We help agencies and organizations improve safety, efficiency, and visibility through innovative software, infrastructure, and real-time operational platforms.

Why join us

• Work on highly visible, mission-critical systems used in real-world operational environments


• Collaborate with software, infrastructure, QA, and customer-facing teams


• Gain exposure to modern technologies including Kubernetes, containerized applications, Linux, Windows, and cloud infrastructure


• Opportunity to influence technical improvements and system modernization efforts


• Join a team where troubleshooting expertise and customer impact are highly valued


• Competitive compensation, benefits, and career growth opportunities

Job Details

We are seeking a Systems Engineer who thrives in customer-facing operational environments and enjoys solving complex technical challenges. This position serves as a primary technical resource supporting production systems, infrastructure, applications, and end users while ensuring high availability and operational excellence.

Salary: $100,000 - $110,000 per year

This role requires strong troubleshooting abilities, excellent communication skills, and the ability to independently manage priorities in a fast-paced environment. The ideal candidate has experience supporting Linux and Windows environments, containerized applications, and production systems while working directly with customers and internal engineering teams.

Responsibilities

• Serve as a primary customer liaison by responding to operational questions, incidents, and support requests


• Support and troubleshoot Network Video Recorder (NVR) platforms and associated infrastructure


• Diagnose and resolve hardware, software, application, and communication issues


• Participate in client meetings, change control activities, and operational reviews


• Perform software and hardware upgrades across Linux, Windows, and commercial off-the-shelf solutions


• Monitor and support containerized applications and Kubernetes-based environments


• Provide operational support for production systems in a 24x7 environment


• Create and maintain technical documentation, procedures, and system configurations


• Deliver training and knowledge transfer to operations personnel and end users


• Identify opportunities for system improvements and recommend solutions that enhance reliability and performance


• Collaborate with Software Engineering and QA teams to test, deploy, and support applications


• Participate in an on-call support rotation

Required Qualifications

• 3+ years of experience supporting production systems, infrastructure, or enterprise applications


• Strong troubleshooting and root-cause analysis skills


• Experience with Linux and Windows environments


• Experience supporting Kubernetes and containerized applications


• Excellent communication and customer service skills


• Ability to independently manage workload and prioritize competing tasks


• Experience working with cross-functional technical teams


• Experience supporting high-availability or 24x7 operational environments

Preferred Qualifications

• Intelligent Transportation Systems (ITS) experience


• Video streaming or video management platform experience


• Experience with RTSP, WebRTC, ONVIF, or similar protocols


• Experience supporting NVR platforms


• Cloud infrastructure experience


• Network administration or infrastructure support experience

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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