Systems Engineer II/Voice Engineer

Alaska Communications Systems Holdings, Inc.; Anchorage (AK); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Alaska Communications Systems Holdings, Inc. is seeking a Systems Engineer II to design, implement, and support our voice infrastructure, including MetaSwitch provisioning, SS7/STP networks, and SBCs.

The role involves modernization, lifecycle management, and cross‑functional collaboration to ensure reliability across the statewide voice network. The ideal candidate has 3–5 years in voice systems, strong troubleshooting skills, and experience with DMS and legacy platforms.

Qualifications

• 3–5 years of experience in voice systems administration or engineering.
• Proficiency with voice applications, SS7, SBCs, VoIP deployment, LNP, and call‑flow analysis.
• Solid understanding of MetaSwitch provisioning and legacy switching platforms.

Responsibilities

• Design, deploy, and support voice switching infrastructure across production and development environments.
• Maintain and troubleshoot carrier‑grade voice switching systems and STP networks.
• Monitor performance, lead root‑cause investigations, and enhance monitoring for vulnerabilities.
• Configure SBCs and ensure regulatory compliance for VoIP traffic and CALEA requirements.
• Develop documentation and participate in after‑hours maintenance windows as needed.

Skills

Voice systems administration

SS7 expertise

VoIP deployment

Call tracing

Education

Bachelor's degree in Telecommunications Engineering

Tools

MetaSwitch provisioning

SS7/Signal Transfer Points

Adtran hardware

DMS-100/DMS-10/Redcom/Mitel hardware

Job description

At Alaska Communications, we’re committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us?We are unable to support remote international applicants or routinely sponsor work visas.The compensation range for this job is:$ - $POSITION SUMMARYThe Systems Engineer II is responsible for the design, implementation, maintenance, and operational support of the company’s voice infrastructure. This includes MetaSwitch provisioning and translations, SS7/Signal Transfer Points, Adtran access devices, and legacy switching platforms such as DMS‑100, DMS‑10, Redcom, and Mitel.This mid‑level role expands on core systems engineering experience and assumes increased responsibility in capital and network planning, technical design, call routing architecture, troubleshooting complex voice services, and supporting E911 systems. The Systems Engineer II contributes to cross‑functional engineering initiatives, ensures platform reliability, and plays a key role in advancing modernization and lifecycle‑management efforts across the voice network.Key Responsibilities:Design, deploy, and support voice switching infrastructure (physical and virtual) across production and development environments.Maintain, optimize, and troubleshoot carrier‑grade voice switching systems such as Meta, Adtran, DMS‑100, DMS‑10, Redcom, and Mitel.Manage, optimize, and maintain Signal Transfer Points (STPs) across a statewide SS7 network, ensuring reliable routing, seamless interoperability, and optimum signaling.Manage and optimize fraud‑management platforms—such as ClearIP—to identify toll‑fraud patterns, implement detection rules, and ensure rapid response to emerging threats.Engineer, deploy, and maintain Viper‑based 911 PSAP systems, ensuring compliance with state and federal emergency‑service regulations and providing technical support for CALEA lawful‑intercept requirementsMonitor and analyze system performance, lead root‑cause investigations for outages, and enhance monitoring frameworks to address newly identified vulnerabilitiesConfigure, upgrade, monitor, and troubleshoot Session Border Controllers to support statewide VoIP traffic, SIP carrier services, and secure interconnects with partner networks. Ensure platform meets current FCC and regulatory standards including Stir/Shaken, DNO, Ray Baum and Kari’s Law.Design, implement, and support voice‑network solutions that align with capital project plans, long‑term network strategy, and organizational goalsCollaborate with cross‑functional teams to support voice‑application deployments, upgrades, and infrastructure changesStrengthen voice‑infrastructure security by applying software patches, executing system‑hardening procedures, and ensuring compliance with recognized security best practices and policiesShare responsibility for 24/7 support coverage through a skill‑based callout rotationDevelop and maintain detailed documentation for system configurations, standard procedures, and network infrastructure diagrams.Perform other duties as necessary.Qualifications:Required:3–5 years of experience in voice systems administration or engineering.Proficiency with voice applicationsExtensive experience with SS7, Session Border Controllers, VoIP deployment, LNP, and voice‑call‑flow analysis.Solid understanding of MetaSwitch provisioning and translations, SS7/Signal Transfer Points, Adtran access devices, and legacy switching platforms including DMS‑100, DMS‑10, Redcom, and Mitel.Experience configuring translations for local and long‑distance routing across multiple switch technologies.Experience using monitoring and logging tools—including SAS, Tekno, DMS PMdebug, CallTrak, and DLOG—to analyze performance and troubleshoot voice‑network issuesExperienced in coordinating and performing upgrades across Meta’s network‑element architecture, including CFS, EAS, UMG, SBC, and associated servicesStrong troubleshooting skills and attention to detail.Preferred:Bachelor’s degree in Telecommunications Engineering or a related discipline. Equivalent professional experience may be considered in lieu of formal education on a year‑for‑year basis.Familiarity with ITIL frameworks, Six Sigma and LEAN methodologies, and structured change‑management processesWork Environment & Physical Demands:Hybrid or on-site work environment depending on location and role requirements.Occasional after-hours work for maintenance windows or critical incidents.May require lifting or moving equipment or hardware (up to 50 lbs).Why Join Us:Be part of a collaborative team maintaining the backbone of a growing company.Work with modern and legacy technologies to support critical infrastructure.Opportunities for growth, training, and hands-on experience in a diverse technical environment.We hope you’ll join us as we change lives through technology.