Systems Engineer II: Desktop & IT Infrastructure Pro

EXOS; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

EXOS is seeking a skilled IT support professional for Tier 2 desktop support in Indianapolis. You will resolve escalated issues, set up new hires, and manage access rights across Windows-based systems and Office 365.

Responsibilities include fault isolation, documentation, and ongoing infrastructure support for client environments. The role requires strong communication, AD/GP experience, and the ability to work in a fast-paced, on-call setting.

Qualifications

• Minimum 5 years experience in Tier 2 desktop support.
• Experience with Active Directory, User Support and Group Policy.
• Windows-based literacy and familiarity with helpdesk procedures.
• Knowledge of Windows OS software and troubleshooting techniques.
• Knowledge of PC hardware installation and troubleshooting.
• Ability to install and deploy Windows-based PCs.
• Working knowledge of the Microsoft Office 365 Suite (Word, Excel, PowerPoint).
• Microsoft Modern Workplace certification is desired.

Responsibilities

• Resolve Tier 1 and Tier 2 customer requests via phone, email, and ticket entry.
• Promote a high level of customer satisfaction with appropriate urgency.
• New hire setup and orientation.
• Assign username, password, and access rights for systems and apps.
• Identify, research, and resolve technical problems.
• Maintain documentation on procedures, configurations, and inventory.
• Oversee installation, configuration, maintenance, and support of service/management apps or infra components.
• Monitor operation and assist with performance tuning and troubleshooting of hardware, OS, and apps.
• Support software/hardware on equipment (scanners, copiers, printers, monitors).
• Network cabling / server reboots / general network troubleshooting.
• Cell phone / MiFi support and upgrades (Verizon and ATT Firstnet).
• Participates in 24/7 on-call rotation.
• Perform other duties as assigned by management.

Skills

Tier 2 Desktop Support

Active Directory

Group Policy

Windows Troubleshooting

Office 365 Suite

Hardware Troubleshooting

Tools

Active Directory

Microsoft Office 365

Job description

EXOS is seeking a skilled IT support professional for Tier 2 desktop support in Indianapolis. You will resolve escalated issues, set up new hires, and manage access rights across Windows-based systems and Office 365.

Responsibilities include fault isolation, documentation, and ongoing infrastructure support for client environments. The role requires strong communication, AD/GP experience, and the ability to work in a fast-paced, on-call setting.