Systems Engineer II

Nexus Technologies LLC; McAllen (TX); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

PTO (4 weeks)

Paid holidays (7)

Medical/dental/vision

Life insurance

Disability insurance

Critical illness coverage

Legal Shield

401k match

Referral bonus

EAP

Training access

StandOut tools

NexusTek Academy

Job summary

NexusTek in the United States, McAllen, TX is seeking an on-site IT Support Engineer to deliver Tier I/II client support across Windows servers, networking, and end-user devices. You’ll troubleshoot AD, DNS, Meraki VPN, Cisco routers, Office 365, and hardware while coordinating with the account team to tailor client solutions.

The role requires physical work (up to 50lbs) and close collaboration with a client. Competitive starting wage and comprehensive benefits are provided.

Qualifications

• Experience providing Tier I and II client support.
• Troubleshoot Windows server issues, AD, DNS, VMware, backup, and DR.
• Troubleshoot networking issues including Meraki VPN and Cisco devices.
• Troubleshoot workstation and mobile devices, Office 365, Windows 10/11.
• Install, configure, and deploy end-user workstations.
• Coordinate with account team to advise clients.

Responsibilities

• Provide Tier I and II consultative client support.
• Troubleshoot Windows server issues (Active Directory, DNS, VMware, backup, DR).
• Troubleshoot networking issues (Meraki VPN/firewalls, Cisco routers/switches).
• Troubleshoot workstation and mobile devices (Office 365, Windows 10/11).
• Install, configure, and deploy workstations for end users.
• Coordinate with the account team to make client recommendations.
• Lift up to 50lbs, crawl to reach equipment, move cables.

Skills

Tier I support

Tier II support

Windows Server

DNS

VMware

Office 365

Networking

Meraki VPN

Cisco routers

Office devices

Tools

Meraki VPN

Cisco routers

Office 365

Windows OS

Job description

Working hours

Monday - Friday | 8:00 am - 5:00 pm CST

Location requirements

McAllen, TX | This role requires the engineer to be dedicated 100% on-site with one of our clients

Why this job is exciting

This role offers the perfect blend of technical challenges and client interaction, allowing you to leverage your expertise across diverse technologies while making a tangible impact on business operations. You'll have the opportunity to solve complex problems across Windows servers, networking infrastructure, and end-user systems, all while building meaningful relationships with clients and internal teams. Each day brings new technical puzzles to solve and the satisfaction of being the trusted advisor who keeps clients' critical systems running smoothly.

Who you are

You are a reliable and communicative IT professional who excels in providing Tier I and II consultative support, adept at troubleshooting Windows server and networking issues while ensuring seamless client interactions. Your strong problem-solving skills and collaborative approach enable you to effectively coordinate with account teams and deliver tailored solutions that enhance client satisfaction and operational efficiency.

You know how to:

• Provide tier I and II consultative client support
• Assist clients in troubleshooting Windows server issues such as Active Directory, DNS, VMWare, backup, DR, and common client/server applications including MS Office.
• Assist clients in troubleshooting networking issues related to Meraki VPN/firewalls, Cisco routers/switches, and other Internet-related problems.
• Assist clients in troubleshooting workstation, peripheral, and mobile device issues such as Office 365, Windows 10/11, standard and proprietary applications, desktop and laptop hardware, printers, scanners, fax devices, and mobile devices such as iPhone and Android.
• Install, configure, and deploy workstations for end users.
• Coordinate and work with the account team (account manager, escalation engineers, etc) to make recommendations for the client.
• You are able to lift up to 50lbs., pulling cable, tying up wires, crawl on floors to reach equipment, and load equipment.

Qualifications:

The candidate must possess a relevant combination of education, experience and training that demonstrates the knowledge, skills and abilities to perform the essential functions.

Pay and Benefits:

This is a full-time position located in the United States and performed 100% on-site with a client.

Estimated Starting Wage Range: $33.65 - 36.00 hourly, less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)

In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:

• Four weeks of annual accrued PTO
• Seven paid national holidays
• Medical, dental, vision options
• Company-paid life insurance, short and long-term disability
• Voluntary benefits such as critical illness and accident
• Voluntary Legal Shield and identity theft protection
• Discretionary annual 401k match plan
• Generous employee referral bonus plan
• Employee Assistance Program
• Access to over 90,000+ courses in ADP My Learning
• StandOut employee engagement tools
• Eligible to apply for a Pluralsight license
• Eligible to apply for NexusTek Technical Academy or Leadership Academy

We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.

We seek dedicated professionals who prioritize their role with us as their primary employment. Engagement in additional employment or business activities that may conflict with your responsibilities with NexusTek is not permitted.

Interview Process

• Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the 20 minute introductory screening to learn more about you and why you want to work for NexusTek.
• As part of our interview process, we use the Culture Index Survey—a brief, 5–10-minute assessment designed to help us understand your natural work preferences and behaviors. The survey consists of two sections:
  • Self-Description: Select adjectives that best describe you.
  • Job Requirements: Choose adjectives that reflect how you believe you need to behave to succeed in your current or desired role.

Prior to moving to the interview phase, you will be asked to complete the survey, or you can take beforehand here: https://surveys.cultureindex.com/s/UFfhWqnV5S/68963

Interview Stage -We’ll dive into your experience more in depth

• 30 minute interview with the hiring manager (virtual)
• Two hour lab assessment, taken from your home (virtual)
• 30 minutes interview with the client (virtual or in person)
• You are welcome to request additional conversations with team members you didn’t get to meet during the process

NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

NexusTek participates in E-Verify for all US Employees