Support Technician III

Nexus Technologies LLC; Monroe (CT); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Four weeks PTO

Seven holidays

Life insurance

401k match

EAP

Training programs

Job summary

NexusTek seeks a Support Technician III for a hybrid role in Monroe, CT. You will engage with clients to understand technology needs, propose solutions, and ensure the operation and security of their IT infrastructure.

You’ll perform administrative duties including fielding questions, maintaining client records, and data entry. We value proactive, communicative IT professionals with strong server and network skills and meticulous documentation.

Qualifications

• Proactive IT professional with strong server and network troubleshooting knowledge.
• Experience supporting Windows server environments and Office 365.
• Ability to communicate effectively with clients and document details accurately.

Responsibilities

• Assist with day-to-day IT support for hospitality clients.
• Field customer questions and document interactions.
• Maintain client information and data in systems.
• Ensure security and operational integrity of client IT infrastructure.

Skills

Active Directory

Office 365

Networking troubleshooting

Remote monitoring tools

Customer service

Tools

VMware

Cisco

Meraki

HP

Lenovo servers

Job description

NexusTek is anchored by a long-established core business that delivers unparalleled managed IT services to a wide range of clients. We are embarking on a new chapter, expanding our offerings with three strategic initiatives: Professional and managed services for hybrid cloud, cyber security, generative AI and data. Our ambition is to cultivate a premier service organization recognized nationally for its leadership in these areas.

Our mission is to take away technology headaches allowing our clients to focus on their core business.

Working hours

Monday – Friday 8:00am – 5:00pm EST

This is a full-time position that may involve rotating on call schedules during holidays with other engineers.

Location requirements

Monroe, CT: This is a hybrid position with 4 days in our Monroe office and 1 day work from home.

Dress Code: Business casual

Why this job is exciting

No two days are alike at an MSP! As a Support Technician III y ou'll engage with our client to understand their technology needs, propose solutions, and ensure the smooth operation and security of their IT infrastructure. You will be accountable for a variety of administrative duties including fielding customer questions, maintaining customer information, and data entry management.

Who you are

Proactive and independent IT technical expert who performs a variety of IT technical support responsibilities, requiring a thorough working knowledge of server and network troubleshooting. You are a skilled communicator on all levels. Your meticulous attention to detail is shown through your timekeeping, documentation, and execution of the technical work.

You know how to:

• Communicate regularly with our clients and their teams to understand their technology needs and concerns.
• Analyze information, identify current and potential problems, and propose solutions.
• Ensure that computer and network operations are monitored, backup/recovery functions are performed on a scheduled basis, and administration functions for hardware, operating and application systems are maintained and completed on a consistent basis.
• Implement the daily operation, support, integrity, and security of the technology and data (including PCI compliance) that support and enable business operations for our clients.
• Support active directory (creating and modifying GPO’s and scripts), email systems (i.e. Office 365), virtualization, monitoring and remote management software.
• Identify and correct all LAN and WAN issues.
• Communicate effectively and you have the ability to provide exceptional customer service to our entire hotel portfolio.

You have skills in the following technologies:

• Knowledge of computers, servers, and networks including firewalls, network diagnostics, VLAN configuration, IP issues , VMWare .
• Knowledge of the following software and hardware:
• VMWare
• Cisco, Meraki, HP, and Lenovo (servers, switches, WAP’s, workstations, security appliances, etc.)

Knowledge of the following list below are preferred:

• Hospitality driven applications (POS, PMS, Keys, Sales & Marketing Systems, etc.)
• Advanced understanding of DHCP, DNS, and IP protocols.

Pay and Benefits

This is a full-time position located in Monroe, CT and performed in office and remote .

Estimated Starting Salary/Wage Range: Starting at $32 hourly increasing based on experience , less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)

In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:

• Four weeks of annual accrued PTO
• Seven paid national holidays
• Company-paid life insurance, short and long-term disability
• Voluntary benefits such as critical illness and accident
• Voluntary Legal Shield and identity theft protection
• Discretionary annual 401k match plan
• Employee Assistance Program
• Access to over 90,000+ courses in ADP My Learning
• StandOut employee engagement tools
• Eligible to apply for a Pluralsight license
• Eligible to apply for NexusTek Technical Academy or Leadership Academy

We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.

Interview Process

Below is our typical interview process for this role:

Screening Stage - Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory 20 minute screening

Interview Stage – We’ll dive into your experience more in depth

• 30 minute interview with the hiring manager
• One Hour technical interview with hiring manager and direct manager.
• References: 3 professional references with at least one being someone who directly managed you
• You are welcome to request additional conversations with team members you didn’t get to meet during the process

NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

NexusTek participates in E-Verify for all US Employees