Systems Engineer (Identity & Cloud) 00053

Christopher Newport University; Newport News (VA); Hybrid; USD 61,000 - 76,000; Full time

Benefits offered by this job

Comprehensive benefits

Retirement plans

Job summary

Christopher Newport University is seeking a skilled IT specialist to provide frontline and escalated support for university identity and cloud systems. You will manage user accounts, groups, and permissions, and ensure secure access to Microsoft Entra ID, Microsoft 365, and Google Workspace.

Ideal candidates will have experience with ticketing systems, strong customer service, and the ability to document procedures.

Qualifications

• Required: High school diploma or equivalent
• Experience in help desk, desktop support, or a similar customer-facing technical role
• Experience administering user accounts, groups, or permissions in a directory service or cloud identity platform
• Experience using a ticketing system to track and resolve support requests
• Experience working in teams or group settings

Responsibilities

• Provide responsive technical support to the university community while maintaining security of identity and cloud systems.
• Resolve escalated tickets and manage identity and access management workflows.
• Document procedures and write knowledge base articles to aid future support.

Skills

Directory services

Cloud identity platforms

Access control principles

Troubleshooting

MFA & SSO

Customer service

Ticket management

Documentation

Team collaboration

Audit/compliance awareness

Education

High school diploma or equivalent

Bachelor’s degree in Information Systems or related field

Certifications (Security+, Microsoft 365, SC-300, Google Workspace)

Tools

PowerShell

Python

APIs

Job description

Position Information

Working Title

Role Title

Position Number

Position Number 00053

FLSA

FLSA Exempt

Appointment Type

Appointment Type Full Time

Type of Posting

Type of Posting General Public

Is Sensitive Position?

Is Sensitive Position? No

Designated Personnel

Designated Personnel Yes

Responsible Employee

This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.

If Designated Personnel, please paste statement

This position is a “designated position” meaning this position could potentially be required to work (depending on the event) during an emergency closing.

Statement of Economic Interest

Statement of Economic Interest No

Is this a restricted position subject to availability of funding?

Is this a restricted position subject to availability of funding? No

Departmental Objective

Design, manage, and secure the University’s servers, databases, identity, and cloud systems, providing dependable service and responsive support to the CNU community.

Purpose of the Position

To provide responsive technical support to the University community while maintaining the security and integrity of University identity, access, and cloud collaboration systems. This position resolves escalated support requests, performs identity and access management processes, and shares responsibility for administering the University’s cloud identity and productivity platforms.

Knowledge, Skills, and Abilities Related to Position

• Working knowledge of directory services and identity concepts, including user accounts, security groups, roles, and permissions.
• Familiarity with cloud identity and productivity platforms, such as Microsoft Entra ID, Microsoft 365, or Google Workspace.
• Understanding of access control principles, including least privilege, role-based access, delegation, and separation of duties.
• Strong troubleshooting skills for account, access, authentication, and application issues.
• Understanding of authentication technologies, including multi-factor authentication and single sign-on.
• Excellent customer service skills and the ability to explain technical issues to non-technical users.
• Ability to manage a ticket queue, prioritize requests, and meet service expectations.
• Ability to follow documented procedures precisely and maintain accurate records for audit purposes.
• Ability to write clear technical documentation and knowledge base articles.
• Willingness and ability to learn new technologies quickly through self-study, mentorship, and formal training.
• Ability to handle confidential information with discretion.
• Ability to work effectively in a team and model professional integrity and behavior.
• Ability to self-train and learn/improve systems administration skills.

Education, Experience, Licensure, Certification Required

Education:

• High school graduate or equivalent education/experience that equates to a high school diploma.

Experience:

• Significant experience in help desk, desktop support, or a similar customer-facing technical support role.
• Experience administering user accounts, groups, or permissions in a directory service or cloud identity platform.
• Experience using a ticketing system to track and resolve support requests.
• Experience working in teams and/or group settings.

Additional Consideration(s)

Education:

• Bachelor’s degree in Information Systems, Computer Science, or a related technical field.
• One or more of the following relevant certifications such as CompTIA Security+, Microsoft 365 Certified: Fundamentals or Administrator, Microsoft Identity and Access Administrator (SC-300), or Google Workspace Administrator.

Experience:

• Experience administering Microsoft Entra ID, Microsoft 365, Google Workspace, or similar cloud platforms.
• Experience with scripting or automation (e.g., PowerShell, Python, or API -based tools).
• Experience performing access reviews or supporting IT audit and/or compliance activities.
• Experience with security standards and frameworks, such as the Commonwealth of Virginia Information Security Standard (SEC 530) or CIS Benchmarks.
• Experience with single sign-on application integrations.
• Experience in a higher education or academic environment.

Salary Information

Salary $61,036 to $76,295, Commensurate with Education and Experience

CNU Information

This position includes Commonwealth of Virginia and Christopher Newport University employee benefits. CNU offers a comprehensive benefits package to include retirement plans, medical, dental, vision, and a variety of other options. Available leave includes vacation, sick time, personal time, and volunteer/service leave. State employees are eligible for discounted travel, banking, legal and retail services, among others. To view more information about our benefits, please visit https://cnu.edu/hr/benefits/ .

Role Code

Role Code 39112

Conditions of Employment

• This is a classified position. New and returning classified employees are required to complete a 12-month probationary period.
• Selected candidate must attend a 2-day New Employee Orientation Program.

Is this position telework eligible?

Yes

Telework Eligibility Disclaimer

This position is eligible for periodic telework as determined by the department. Eligibility is not guaranteed, and is subject to supervisor approval. Eligibility will depend on the likelihood of the employee’s success in a telework arrangement and the supervisor’s ability to manage telework. Departments and/or Human Resources may modify or revoke eligibility at any time. Employees will be required to sign a Telework Agreement.

Physical/Cognitive Requirements

Light Lifting (less than 20 lbs.)

Moderate Lifting (20-50 lbs.)

Heavy Lifting (more than 50 lbs.)

Heavy Lifting (more than 50 lbs.) Marginal

Pushing/Pulling

Pushing/Pulling Marginal

Standing

Standing Marginal

Bending Marginal

Walking

Walking Marginal

Climbing

Climbing Non-Applicable

Reaching

Reaching Marginal

Repetitive Motion

List other physical requirements

Emotional Demands

Fast Pace

Average Pace

Multiple Priorities

Intense Customer Interaction

Multiple Stimuli

Frequency Changes

Mental/Sensory Demands

Memory

Reasoning

Hearing

Reading

Analyzing

Logic

Verbal Communication

List other mental/sensory requirements

Posting Number

Posting Number PS1266P

Number of Vacancies

Number of Vacancies 1

Posting Date

Posting Date 10/09/2026

Closing Date

Closing Date 10/16/2026

Open Until Filled

No

Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.

Christopher Newport University ( CNU ) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling [phone].

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Do you have a valid Interagency Placement Screening Form (Yellow Card)? This form is provided to Commonwealth of Virginia employees when they are notified that they will be affected by a layoff per Policy 1.30. This form must be attached in order to receive credit.
  • Yes
  • No
• Do you have a Preferential Hiring Form (Blue Card)? This form is provided to Commonwealth of Virginia employees when they are notified that they will be affected by a layoff per Policy 1.30. This form must be attached in order to receive credit.
  • Yes
  • No
• * Have you retired from a VRS covered position?
  • Yes
  • No
• Would you like to be considered for the Alternative Hiring Process (AHP)?
  • Yes
  • No
• If you would like to be considered for the Alternative Hiring Process (AHP), did you provide your AHP Letter?
  • Yes
  • No
• * Are you a high school graduate, or do you have equivalent education/experience that equates to a high school diploma?
  • Yes
  • No
• * Do you have significant experience in help desk, desktop support, or a similar customer-facing technical support role?
  • Yes
  • No
• * Do you have experience administering user accounts, groups, or permissions in a directory service or cloud identity platform?
  • Yes
  • No
• * Do you have experience using a ticketing system to track and resolve support requests?
  • Yes
  • No
• * Do you have experience working in teams and/or group settings?
  • Yes
  • No
• Do you have a bachelor's degree in Information Systems, Computer Science, or a related technical field?
  • Yes
  • No
• Do you have one or more of the following relevant certifications such as CompTIA Security+, Microsoft 365 Certified: Fundamentals or Administrator, Microsoft Identity and Access Administrator (SC-300), or Google Workspace Administrator?
  • Yes
  • No
• Do you have experience administering Microsoft Entra ID, Microsoft 365, Google Workspace, or similar cloud platforms?
  • Yes
  • No
• Do you have experience with scripting or automation (e.g., PowerShell, Python, or API-based tools)?
  • Yes
  • No
• Do you have experience performing access reviews or supporting IT audit and/or compliance activities?
  • Yes
  • No
• Do you have experience with security standards and frameworks, such as the Commonwealth of Virginia Information Security Standard (SEC 530) or CIS Benchmarks?
  • Yes
  • No
• Do you have experience with single sign-on application integrations?
  • Yes
  • No
• Do you have experience in a higher education or academic environment?
  • Yes
  • No

Contact Information

1 Avenue of the Arts
Newport News, VA 23606
P: [phone]
F: [phone]
[e-mail]