Systems Engineer/Fixed Income

Shain Associates; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Shain Associates seeking a Systems Engineer with Fixed Income experience to support trading and post-trade systems. You will troubleshoot IT issues, assist with installations, and escalate complex problems to development teams.

The role requires strong Windows/SQL skills, FIX Messaging, and scripting to automate workflows. You will work closely with clients and internal teams in a fast-paced capital markets environment, ensuring timely resolution and high customer satisfaction, including

Qualifications

• Deep knowledge of Windows Server and SQL Server administration.
• Proven experience with FIX Messaging in trading and post-trade workflows.
• Hands-on experience with Unix/Linux and networking basics.
• Proficient in scripting to automate workflows (PowerShell, Bash, Python).
• Experience with deployment tools (Octopus Deploy or similar) and containerization (Docker).
• Understanding of capital markets, fixed income products, and risk controls.

Responsibilities

• Troubleshoot IT issues and guide customers to resolution.
• Assist with software installation and problem resolution for clients.
• Escalate complex issues to development teams and track outcomes.
• Provide timely, accurate responses and maintain customer satisfaction.
• Engage with traders and back-office users to understand issues and priorities.
• Collaborate with software teams to test releases and document fixes.
• Automate routine tasks and develop small tools to improve operations.

Skills

Windows Server

SQL

TCP/IP Networking

FIX Messaging

Capital Markets

Unix/Linux

Python scripting

Automation scripting

Release engineering

Build/deploy orchestration

Tools

Octopus Deploy

Jenkins

PowerShell

Bash

Docker

Nexus/Artifactory

Job description

Systems Engineer with Fixed Income experience A dedicated Systems Engineer possessing strong experience in Fixed Income and Capital Markets business. Our main responsibility is to ensure that our customers’ technical queries are resolved in a timely and satisfactory manner. Your duties will include assisting customers by resolving their queries, troubleshooting issues, assisting with application installations, and escalating serious issues to the development team. Exhibit extensive experience in providing IT support to customers in a fast-paced setting, combining your IT expertise with exceptionally high standards in customer support. This individual must have a proven track record working with trading and post-trade systems. The individual must also manage business client expectations within a time-to-market and dynamic environment.

Competencies Required: MUST HAVE:

• In-depth knowledge of Windows Servers, SQL, server management, analyze system log files, search through databases, start/restart services
• Strong knowledge of relational database systems. Can write and understand SQL Queries to access Data (MS SQL Server)
• Strong knowledge of Windows server management
• In-depth knowledge of FIX Messaging protocol
• In-depth knowledge of TCP/IP Networking Protocols
• Proven expertise as a Engineer in trade processing and position-keeping within the Capital Markets domain (Including all Fixed Income: bonds, Repos, Treasury, IRS, IRD, CDS, FX, and Equity Derivatives).
• knowledge of Unix/Linux
• Networking Background and expertise
• knowledge of Python and scripting languages.
• Utilize scripting languages (e.g., PowerShell, Bash, Python, or similar) to automate workflows, tasks, and infrastructure management
• Hands-on experience with deployment tools such as Octopus Deploy or similar (e.g., Jenkins, or equivalent).
• Proficiency in automation scripting with at least one language such as PowerShell, Bash, Python, or similar.
• Containers and packaging: Docker, multi-stage builds, artifact repos (Nexus/Artifactory/GitHub Packages).
• Security in the pipeline: dependency scanning, container/image scanning, SBOMs, signing/attestation (for example, Cosign), secrets scanning.
• Release engineering: versioning, promotion workflows (Dev -> UAT -> Prod), canary/blue-green, automated rollback.
• Expertise in database schema versioning and build integration.
• Familiarity with Docker and containerization technologies for build and deployment orchestration.

Other Competencies Required:

• The candidate should be knowledgeable in several of the following areas:
• Electronic trade clearing/confirmation system APIs and workflows (any of MarkitWire, Reuters RTNS, Bloomberg VCON, Interdealer IDT, ICELink, LCH, CME, Eurex)
• DTCC, MiFID, or other regulatory reporting systems.
• Bloomberg Data License, Bloomberg Server API, BPipe
• Reuters RFA / SFC / Marketlink
• FPML
• FIX Messaging
• Knowledge of messaging protocols (FIX, VCON, Markitwire, RTNS, etc)
• Advanced skills in interfacing with business clients (front office, middle office) to comprehend and document their issues and their priorities as well.
• Advanced skills in interfacing with teams of developers, solid familiarity with major SDLC approaches
• Excellent communication with users and writing skills.
• Ability to manage multiple priorities, commitments, and projects.
• Knowledge of competitive Electronic Trading Platforms and exchanges.
• Knowledge of IDB Operations is a plus
• Knowledge of networking is a plus

Summary of Responsibilities:

• Troubleshooting IT issues by asking customers targeted questions.
• Providing customers with step-by-step guidance to resolve technical problems.
• Following up on technical queries and providing prompt feedback.
• Prioritizing customer queries and escalating serious technical issues to IT developers.
• Documenting error reports and monitoring performance metrics.
• Relaying application functionality feedback from customers to IT developers
• Experience working with software development teams to analyze the issues, report the issues, and test the releases.
• Compiling IT instruction manuals and useful IT support resources.
• Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
• Assisting customers with account setup and application installations.
• Ensuring optimal application functionality by configuring networks.
• Automate manual tasks and create/improve small tools that help make team operations more efficient.
• Create scripts as needed to support application deployments and improve existing workflows
• Provide ad hoc feedback about trends and new issues.
• Participate in after-hours support rotation for priority user support
• Perform routine tasks to maintain computer equipment and their peripherals.
• Team player with a collaborative attitude, able to maintain a high level of discipline within the given SDLC process
• Identifying functionalities and system efficiency by working with end users, and internal departments
• Drive toward tech/non-tech solutions, assess either tactical or strategic approaches, and assess/provide costs and timeframe of solution(s).
• Coordinate with users to produce a comprehensive test plan and develop user signoff criteria. Hands-on involvement in analysis and documentation of testing results and review with end-users.
• Close interaction with the clients' end users and both the clients' and the company's technologists.
• A solid resource for clients and internal technical teams in areas of Fixed Income trading, pricing, and market and reference data