Senior Manager, Systems Operations

ICE; Atlanta (GA); On-site; USD 140,000 - 190,000; Full time

Job summary

Intercontinental Exchange, Inc. (ICE) seeks a Senior Manager of Systems Operations to lead a globally distributed team of analysts delivering proactive production support for trading, back office, and IT staff.

The role emphasizes incident prevention, rapid resolution, and high customer satisfaction in a high-consequence environment. Ideal candidates have 5+ years of people management in technical operations, strong cloud/regulatory IT experience, Linux/Windows administration, scripting, and

Qualifications

• 5+ years of direct people management experience in a technical operations environment.
• Strategic thinking: connect operational metrics to business outcomes and identify systemic risks.
• Experience in production operations with monitoring and alerting.
• Proficiency in scripting languages such as Bash, Python, and PowerShell.
• Strong Linux and Windows Server administration.
• Experience with monitoring/alerting tools (Splunk, Nagios, BigPanda, PagerDuty).
• Excellent problem-solving and troubleshooting skills.
• Process-oriented with strong documentation skills (Confluence).
• Experience with automation of business continuity/disaster recovery.

Responsibilities

• Lead a globally distributed team of Analysts across the US, India, and Australia; provide guidance, mentorship, and performance management.
• Identify and drive process improvements to reduce incidents, minimize toil, and increase team velocity; champion automation and data-informed decisions.
• Build team capability through structured training, documentation standards, and coaching; serve as primary escalation point for staff issues.
• Collaborate with development, engineering, infrastructure, and network teams; represent Systems Operations in cross-functional discussions.
• Lead or participate in continuous improvement initiatives to advance operational maturity and automate workflows including AI-enabled processes.
• Participate in an on-call rotation as needed and handle additional duties as directed by management.

Skills

Team Leadership

Strategic Thinking

Production Operations

Scripting Languages

Server Administration

Monitoring Tools

Problem-Solving

Documentation

Business Continuity

Tools

Splunk

Nagios

BigPanda

PagerDuty

Bash

Python

PowerShell

Rundeck

Cisco Tidal

AWS

Azure

Job description

Job Purpose
The Senior Manager of Systems Operations’ role is responsible for managing a team of analysts providing immediate assistance to traders, back office, support personnel and IT staff to achieve the highest customer satisfaction and minimize the impact of IT related problems. The Systems Operations Senior Manager oversees a highly specialized support organization that is responsible for the daily operations of multiple industry leading trading exchanges, clearing systems, surveillance and data services. This is a business and customer-facing position that requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related IT issues. The role requires a blend of general technical and business knowledge, and this individual will work as part of a results-oriented and service-delivery team.
The ideal candidate brings proven people management experience from a high-consequence technical operations environment. Financial markets experience is a plus and will accelerate ramp-up, but strong candidates from cloud infrastructure, telecom, regulated IT, or similar high-stakes environments are encouraged to apply.

Responsibilities

• Team Leadership: Lead a globally distributed team of Analysts across the US, India, and Australia. Provide hands-on guidance, mentoring, and performance management. Hold a high bar for accountability and foster a culture of ownership, continuous improvement, and empowerment.
• Process Improvement: Identify and drive process improvements that reduce incident frequency, eliminate operational toil, and increase team velocity. Champion automation adoption and data-informed decision-making as core to how the team operates.
• Training and Support: Build team capability through structured training, clear documentation standards, and active coaching. Act as the primary escalation point for staff issues and drive a culture where knowledge is shared, not siloed.
• Collaboration and Communication: Build strong working relationships with development, engineering, infrastructure, and network teams. Represent Systems Operations in cross-functional discussions and act as a credible operational partner to internal stakeholders.
• Continuous Improvement: Lead or participate in continuous improvement initiatives that advance operational maturity. Actively identify and scope use cases for automation and AI-enabled workflows within the team’s day-to-day operations.
• On-Call Rotation: Participate in an on-call rotation as needed.
• Additional Duties: Perform any other activities as directed by management.
  

Knowledge And Experience

• Experience: 5+ years of direct people management experience in a technical operations environment, with clear accountability for team performance, development, and retention. Team lead or delegation-only roles do not satisfy this requirement.
• Strategic Thinking: Demonstrated ability to think beyond the ticket queue - connecting operational metrics to business outcomes, identifying systemic risks, and building plans that improve team capability over time.
• Production Operations: Experience with managing production operations, monitoring, alerting, notifications, etc.
• Scripting Languages: Proficiency in scripting languages such as Bash, Python, and/or PowerShell.
• Server Administration: Strong proficiency with Linux and Windows Server administration.
• Monitoring Tools: Experience with monitoring and alerting tools (Splunk, Nagios, BigPanda, PagerDuty).
• Problem-Solving: Excellent problem-solving and troubleshooting skills.
• Documentation: Process-oriented with great documentation skills (Confluence).
• Business Continuity: Experience with automation of business continuity/disaster recovery.
  

Preferred Knowledge And Experience

• Cloud Services: Experience with open-source technologies and cloud services (AWS/Azure).
• Scheduling Tools: Experience with Rundeck and/or Cisco Tidal Enterprise Scheduler.
• Monitoring Tools: Experience with BigPanda and PagerDuty.
• AI Ops: Familiarity with AI-assisted operations - including workflow automation, AI-powered alerting and event correlation, and the use of AI tools to reduce operational toil. Demonstrated curiosity about applying AI to real operational problems is strongly valued.
• Financial Markets / FIX Protocol: Experience in financial markets operations and/or FIX Protocol. Valuable for ramp speed and platform credibility - not a barrier to entry. Training and mentorship available on the platform side.
  

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.