Systems Engineer

The Reynolds and Reynolds Company; Raleigh (NC); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

401(k) with up to 6% matching

Paid vacation and sick days

Referral bonuses

Professional development and training

Job summary

The Reynolds and Reynolds Company in Raleigh, North Carolina, is looking for a highly skilled Systems Engineer to support escalated service requests and assist with Azure environment tasks. This role thrives in a fast-paced MSP environment and requires expertise in Azure AD, Windows Server, and network management.

Candidates should have at least 5 years of industry experience, including 2 years in a managed service provider setting, with strong skills in troubleshooting, cloud migrations, and system configurations.

Qualifications

• 5 years of industry experience with at least 2 years in a MSP environment.
• Experience with Exchange Management and Service Migrations.
• Familiarity with Microsoft Servers lineup including Windows Server and Microsoft Exchange Server.

Responsibilities

• Prioritize and resolve Level 2–3 tickets.
• Support cloud migration efforts and manage server transitions.
• Troubleshoot and maintain Windows Server environments.

Skills

Azure AD / Entra ID

Windows Server

Active Directory

Networking

Cloud Migration

Firewall Management

Cisco Routing Protocols

VoIP Applications

NAT Translation

Tools

Microsoft 365

GSuite

Job description

Position Description

Proton Technologies, Inc., an affiliate of Reynolds and Reynolds, is seeking a highly skilled Systems Engineer with strong server, hybrid cloud, and networking experience. This role will support both escalated service requests (Level 2-3) and assist our Cloud Migration and Projects teams with Azure environment work, hybrid domain configurations, and infrastructure deployments. This position is ideal for an engineer who can confidently navigate Azure AD / Entra ID, Windows Server, Active Directory, networking, and cloud migration workflows—and who thrives in a fast-paced MSP environment.

Primary Responsibilities

• Prioritize, work, and resolve Level 2–3 tickets in the Engineering Ticket Queue
• Serve as an escalation point for complex server, cloud, and network-related issues
• Support cloud migration efforts, including Azure AD/Entra ID configurations, hybrid domain join environments, and server-to-cloud transitions
• Troubleshoot and maintain Windows Server environments, Active Directory, Group Policy, DNS, and related services
• Configure, deploy, and troubleshoot firewalls, switches, access points, VPNs, VLANs, and routing
• Evaluate customer systems and networks to identify performance bottlenecks and lead remediation efforts
• Participate in the planning and deployment of new infrastructure, including servers, cloud resources, and network hardware
• Ensure high availability and reliability of client network and system resources

Requirements

• Must have 5 years of industry experience with at least 2 years in a MSP environment
• Seasoned in Exchange Management / Server Management / Service Migrations / Virtual Machines
• Server Knowledge and Experience – Active Directory / Replication / DNS / Group Policy / IIS Services
• Network Experience – Firewall Management / Routing / Security Policies / NAT Translation / Port Forwarding / VPN Management / VLANs / VPN / DNS / DHCP / Diagnostics and Logging
• Cisco Networking Experience – Cisco Routing Protocols / Command Line Interface
• Experience Managing / Setup of Microsoft 365 and GSuite
• Familiarity with Microsoft Servers lineup of products Windows Server and Microsoft Exchange Server
• Comfortable with VoIP Applications and Management and AWS deployments
• Ability to solve complex problems in a fast-paced environment and diligently follow through to resolution

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses
• Professional development and training
• Promotion from within

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.