Systems Coordinator

supply-chain; Mooresville (IN); On-site; USD 51,000 - 53,000; Full time

Benefits offered by this job

Shift differential

Site premium

Great Place to Work

Tuition reimbursement

Job summary

DHL Supply Chain is seeking a Systems Coordinator to support installation, maintenance, and general system assistance in a warehouse environment. The role focuses on troubleshooting and resolving software and hardware issues for end-users on the shop floor, with a strong emphasis on WMS operations.

The position operates on 2nd shift, Monday through Friday, 2 pm - 10 pm. Candidates should have 1–2 years in WMS and report-writing experience, plus familiarity with SQL.

Qualifications

• High School Diploma or Equivalent is required.
• 1–2 years WMS experience is required.
• Proficient in report writing – 1 to 2 years experience.

Responsibilities

• Assist in installation, maintenance, and general support of systems.
• Assist users with questions or problems.
• May help perform system backups and recovery and install new software.
• Operate and support Warehouse Management System (WMS) at the site.
• Diagnose and resolve end-user device issues and document resolutions.
• Develop training materials and guides for system use.
• Interface with operation staff to maximize system efficiencies.

Skills

Supply Chain

IT

Operating Systems

WMS

Inventory Control

Diagnostics

Computer hardware

Software

Education

High School Diploma or Equivalent

Tools

Blue Yonder

Red Prairie

JDA

SAP

Microsoft Excel

Microsoft Word

Teams

Outlook

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: troubleshoot, diagnose and repair software and hardware related issues with end-users in the facility.

Position: Systems Coordinator
Shift: 2nd Shift - Monday through Friday 2 pm - 10 pm
Pay: $22.45/hour + $1/hour shift differential + $1.50/hour site premium

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience:
Supply Chain, IT, Operating Systems, Warehouse Management Systems (WMS), Inventory Control, Diagnostics, Computer hardware / software.

A minimum of (1) one year's experience in the following:

- Experience using a commercial WMS (warehouse management system) such as Blue Yonder, Red Prairie, JDA, SAP is highly preferred.

- Intermediate or higher experience in Microsoft Office (Excel, Word, Teams, Outlook).

- 1-2 years Report Writing experience.
- SQL experience would be required.

- Experience with JDA, NTV, BLUE YONDER, and SAP is also a PLUS but not required.

- Experience within a Supply Chain, Logistics, Distribution environment is highly preferred.

- Hands-on training and experience with technical software/hardware support within a company (preferably warehouse, supply chain, distribution, logistics).

- First-line point of contact to troubleshoot, diagnose and repair software and hardware related issues with end-users in the facility.

- This is NOT a traditional helpdesk or ticket/incident support position.

Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes:
- Affordable medical, dental, and vision coverage available beginning on your 30th day
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose

Assists in the installation, maintenance, and general support of systems. Assists users with questions or problems. May help perform system backups and recovery and install new software.

Key Accountabilities

• Responsible for operational system integrity, including setup and control.
• Facilitate site(s) Warehouse Management System with proficiency.
• Assist management with facility layout and design to efficiently utilize the WMS.
• Project development and implementation.
• Monitor WMS for inventory management control.
• Interface with operation staffs to maximize system efficiencies.
• Develop, implement, and monitor sites performance systemically.
• Analyze system discrepancies; generation of reports as necessary.
• May write crystal programs as required to facilitate the success of the total network.
• Interface with customer host representative to identify and resolve issues systemically.
• Diagnose complex end user device issues, recommend and document process for resolutions.
• Develop and maintain training materials and guides to using the system.

Required Education and Experience

• High School Diploma or Equivalent
• 1-2 years of WMS experience
• Proficient in report writing – 1 to 2 years experience

Our Organization is an equal opportunity employer.