Regional Ops System Manager

supply-chain; Plainfield (IN); Hybrid; USD 85,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K plan

Paid vacation and holidays

Job summary

DHL Supply Chain is seeking a Regional Operations Systems Manager to enhance our operational systems. You will manage configurations, integrations, and provide technical support across multiple sites.

To succeed, a bachelor's degree in IT and over 5 years of relevant experience are essential. The role requires traveling up to 75% initially. We offer a competitive salary with benefits including health, dental, and a 401K plan.

Qualifications

• 5+ years of experience in supply chain, distribution, or related field.
• Experience leading systems implementations and managing projects.

Responsibilities

• Configure systems, set up parameters, and create rules for inventory management.
• Provide technical support and manage testing for users.
• Integrate systems to ensure seamless data flow.
• Maintain and update system functionalities.
• Train users on warehouse management systems.

Skills

System Configuration

Technical Support

System Integration

Data Analysis

User Training

Education

Bachelor's degree in IT or similar field

Tools

Manhattan Active

SAP

Blue Yonder

Job description

Regional Operations Systems Manager (US-O)

The Regional Operations Systems Manager role has a national salary range of $85,000–$150,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan and a generous PTO policy.

Are you passionate about managing warehouse management systems? Do you thrive in a customer-centric environment and enjoy the challenge of delivering exceptional solutions? DHL Supply Chain has a great opportunity for a visionary Regional Operations Systems Manager to revolutionize our operational warehouse management systems, processes, and controls across multiple sites, accounts, and networks.

• Manhattan Active is required for this role.
• Travel expectation will be at minimum 50% of the year, up to 75% for the first few years.
• Must be located near an airport or Indianpolis IN, Dallas TX, PA, Atlanta GA, Columbus OH. Note that if you are in IN, there is less travel involved.
• This is supporting the Ecommerce DFN Network.

Responsibilities

• System Configuration in (Manhattan, Blue Yonder, SAP etc.), this includes setting up parameters, defining workflows, and creating rules for inventory management.
• Technical Support for the DHL site team and customer, as well as develop and execute test scenarios, user acceptance testing (UAT) and project plans. Clarify testing roles, lead test initiatives while providing support.
• System Integration with other systems and transportation management systems (TMS), automations, Dematic, applications, robotics, order management systems, execution software etc to ensure seamless data flow between systems.
• System Maintenance to ensure that the system is properly maintained and updated. This includes identifying and resolving system issues, coordinating upgrades, and ensuring that the system is functioning as expected. Propose enhancements and ensure adherence to Service Level Agreements. Validation of the system and subsequent documents are updated, and the system modifications follow the change management process.
• User Training on how to properly use the system. This includes creating training materials, delivering warehouse management system (WMS) training classes to groups or individuals, and providing ongoing support to users.
• Implement standard operating procedures and provide expert technical support for multiple operations, ensuring smooth system operations and rapid issue resolution.
• Data Analysis from the system to identify trends, optimize inventory levels, and improve overall warehouse efficiency. Create customized solutions, such as ad-hoc reporting solutions and BI Publisher reports, to provide actionable insights to operations and VP leadership to drive informed decision‑making.
• Collaborate with customers to capture and deliver operational requirements, setting new standards for efficiency and innovation.
• Collaborate with cross functional teams in Operations and IT to identify and implement enhancements.
• Build and develop a team of on-site Superusers, empowering them to drive operational excellence through seamless system utilization and maintain efficient coverage on the systems team between multiple sites.
• Travel for on-site support as needed 35–50% of the year.

Requirements

• Bachelor's degree in IT or similar field, preferred.
• 5+ years of experience in supply chain, distribution, or related field.
• Experience leading systems implementations and managing projects.

Our organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays. Our organization is an equal opportunity employer.